Food Runner

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.50 - $11.50

Work Schedule

Day Shifts

Weekend Shifts

Benefits

competitive pay

comprehensive benefits

401k Match

Employee Discounts

Complimentary Meals

Free parking

growth opportunities

Job Description

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group distinguished by its deep respect for culture, place, and people. With a portfolio consisting of luxury hotels and award-winning restaurants, Heritage Hotels & Resorts prides itself on authentic storytelling, exceptional service, and vibrant community engagement. This hospitality group is renowned for creating memorable guest experiences by harmonizing regional heritage with contemporary comfort and luxury. Their dedication extends beyond guests to include care for their team members and neighborhoods, contributing to a supportive and inclusive work environment. Being a part of Heritage Hotels & Resorts means joining a family that values passion for hospitality and commitment to excellence in service.

We are currently looking to hire a reliable and service-oriented Food Runner to support our dining operations. The Food Runner plays a critical role in ensuring smooth service flow by delivering food orders promptly and accurately from the kitchen to guests' tables while maintaining high standards of presentation, sanitation, and guest service. This position demands excellent attention to detail, speed, and strong teamwork skills. The Food Runner will contribute to the seamless coordination between kitchen and service staff, enhancing overall guest satisfaction with efficient service and clear communication.

The successful candidate will maintain a professional and positive approach while interacting with both coworkers and guests. Responsibilities include maintaining cleanliness and professional appearance of the dining area, ensuring proper table settings are kept throughout service, and assisting servers and kitchen staff to maintain an uninterrupted dining experience. Additionally, the Food Runner is expected to comply with all nutrition, sanitation, and safety standards, respond promptly to guest requests, and support service operations during peak periods. This role also emphasizes maintaining confidentiality of proprietary information and adherence to company safety policies.

Heritage Hotels & Resorts offers competitive pay complemented by comprehensive benefits, including a 25 percent match for 401k contributions. Employees enjoy generous discounts at Heritage Hotels’ restaurants, spas, and retail stores along with complimentary meals during scheduled shifts. Additional perks include free employee parking, opportunities for career advancement, and a supportive, people-first culture deeply rooted in New Mexico pride and community values. This workplace culture fosters growth, inclusivity, and continuous development, making it an ideal environment for individuals passionate about hospitality to thrive and make meaningful contributions.

Job Requirements

High school diploma or equivalent experience or training required
excellent verbal communication and customer service skills
strong attention to detail and sense of urgency
ability to multitask in fast paced environments
ability to work collaboratively as part of a team
strong work ethic and positive attitude
current New Mexico Food Handler Certification required or ability to obtain upon hire
ability to work on feet for extended periods in a humid kitchen and dining environment and frequently lift push pull and carry up to 30 plus pounds

Job Qualifications

High school diploma or equivalent experience or training
excellent verbal communication and customer service skills
strong attention to detail and sense of urgency
ability to multitask in fast paced environments
ability to work collaboratively as part of a team
strong work ethic and positive attitude
current New Mexico Food Handler Certification required or ability to obtain upon hire

Job Duties

Maintain a high level of positive and professional approach with coworkers and guests
deliver food orders from kitchen to tables quickly and accurately
comply with nutrition sanitation and safety standards at all times
maintain cleanliness and professional presentation of the dining area
maintain table settings by delivering courses replenishing utensils and being alert to beverage needs
assist servers and kitchen team to ensure smooth service flow
communicate clearly with kitchen and service staff regarding order status and guest needs
support service operations during peak business periods
respond promptly and professionally to guest requests and concerns
follow all company safety and security policies and procedures
maintain a clean organized work area and professional appearance in compliance with uniform and grooming standards
protect company assets and maintain confidentiality of proprietary client and guest information
perform other duties consistent with the functions of this position as needed at the property