Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee wellness programs

Job Description

W Nashville, located at 300 12th Ave S, Nashville, Tennessee, is a vibrant part of the renowned W Hotels portfolio, known globally for its innovative approach to luxury hospitality. As part of Marriott International, W Nashville proudly upholds the values of diversity, inclusion, and equal opportunity, creating a dynamic and welcoming environment for all associates. This full-time, non-management role is based on-site, ensuring direct interaction with guests and colleagues in a lively, high-energy setting that celebrates the unique blend of culture and experiences each team member brings.

The Guest Service Support Expert position at W Nashville transcends the traditional roles associated with food and beverage operations. This role is pivotal in crafting memorable and unique guest experiences by providing essential support services that ensure smooth and efficient food and beverage operations. From assisting with table settings and kitchen support to maintaining cleanliness and replenishing supplies, the Guest Service Support Expert plays a crucial role in enhancing the overall guest experience. The position requires an energetic, hands-on approach, with responsibilities extended beyond the physical tasks to include maintaining a safe workplace, adhering to company policies, and upholding high-quality standards.

This role demands a professional demeanor, where personal appearance and communication reflect the luxury and innovative spirit of W Hotels. Physically, the position involves standing, sitting, or walking for extended periods; navigating various surfaces; and handling objects both lightweight and moderately heavy with assistance. The Guest Service Support Expert is expected to be a proactive team player who understands that their contribution directly impacts guest satisfaction and the hotel's business success. The role offers ample opportunity for growth within Marriott International, aligning with their mission to foster a diverse, inclusive, and supportive work environment where every associate can thrive.

Ideal candidates will have a high school diploma or GED equivalent, with no prior work experience required, although previous experience in a food and beverage environment is preferred. This is a fantastic entry point into the hospitality industry for individuals eager to build a career with a globally recognized brand. W Hotels’ mission to ignite curiosity and expand worlds means that associates are encouraged to be original, innovative, and forward-thinking, making W Nashville not just a workplace but a vibrant community where one can belong, begin a purposeful career, and become their best self.

Job Requirements

  • high school diploma or ged equivalent
  • no related work experience required
  • able to stand, sit, or walk for extended time
  • able to move and lift up to 25 pounds without assistance and 50 pounds with assistance
  • able to read and verify menu information
  • willing to follow company policies and maintain professional appearance

Job Qualifications

  • high school diploma or ged equivalent
  • previous experience in a food and beverage environment preferred
  • no supervisory experience required
  • strong communication and teamwork skills
  • ability to stand, sit, or walk for extended periods
  • ability to lift, carry, or move objects up to 25 pounds unassisted and 50 pounds with assistance

Job Duties

  • set tables and assist kitchen staff
  • clean work areas and replenish supplies
  • maintain a safe workplace by following policies and quality standards
  • manage menu information accurately
  • provide hands-on support including moving and handling objects safely
  • contribute to creating a memorable guest experience
  • perform other reasonable job duties as requested

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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