Food Production Manager

Aramark Healthcare+ is a leading provider of food and facilities management services, operating in multiple countries worldwide. Known for its commitment to quality, sustainability, and innovation, Aramark Healthcare+ specializes in delivering tailored solutions to healthcare clients to enhance the overall experience of patients, residents, visitors, and employees. With operations spanning 15 countries, the company serves millions of guests daily, emphasizing service excellence and community responsibility. Their core mission is rooted in service and united by purpose, focusing on doing great things not only for their clients but also for each other, their partners, communities, and the planet. Aramark Healthcare+ fosters an inclusive and diverse work environment that promotes equal opportunity and supports the professional growth and development of its workforce.

The Food Production Manager role at Tewksbury Hospital in Tewksbury, MA, is a crucial position within Aramark Healthcare+ responsible for overseeing the day-to-day culinary and food production operations. Reporting directly to the Food Service Director, the Food Production Manager ensures that all activities comply with Aramark's high standards, regulatory requirements, and client expectations. This role involves planning, administering, and directing food production activities, with a significant focus on patient feeding operations. The manager spearheads efforts to maintain effective relationships across departments, enabling a cohesive and superior food service experience.

The Food Production Manager's responsibilities include delivering strong operational performance by adhering to Aramark Healthcare+ and regulatory standards, monitoring food production operations, and implementing necessary assessments and action plans to guarantee optimal food quality and meal service. They drive patient and customer satisfaction through proactive client interactions and rounding activities. Managing compliance with food safety, sanitation, and workplace safety standards is a vital part of the role. The manager also handles food cost management, procurement, and waste control to maintain budgetary guidelines.

Supervision and training of food service supervisors and frontline staff are key duties, ensuring the quality of food presentation, cost control, and cash handling procedures are upheld. Additionally, the manager is responsible for scheduling food service activities and managing labor and resources effectively to balance quality, supply adequacy, staffing levels, and budget constraints. Utilizing customer feedback to respond accurately to patient and customer needs and improve service delivery is also an essential aspect of this position.

This role demands a strong culinary background coupled with food service management experience, preferably in the healthcare sector. Candidates should hold a bachelor’s degree or have equivalent experience and possess or be willing to obtain SERV Safe Manager certification within the first month of employment. Proficiency in Microsoft Office Suite along with excellent communication skills, attention to detail, organizational abilities, and capacity for process improvement are critical for success in this position. By joining Aramark Healthcare+, the Food Production Manager becomes part of a dynamic team committed to elevating food service standards and enhancing patient and client satisfaction in a healthcare environment.