Food Production Manager

Newport News, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Team member discount

Early earned wage access

401K contribution

Financial Wellness Program

Personal time off

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Pet Insurance Discount

Daycare discount

Event ticket discount

Job Description

The Fresh Market, located at 12131 Jefferson Ave, Newport News, Virginia, is a premier specialty grocery store dedicated to making everyday eating extraordinary for its guests. Emphasizing a warm, welcoming, and memorable shopping experience, The Fresh Market prides itself on exceptional, personal service and high-quality products. As a well-established player in the specialty retail grocery sector, the company focuses on providing fresh, wholesome foods and exceptional customer care. This commitment to excellence is reflected in its team environment where collaboration, professionalism, and shared success are highly valued. Team members enjoy a culture that encourages leadership, positive energy, and continuous development as they contribute to the store's growth and the community's well-being.

The role of Production Manager at The Fresh Market is critical in maintaining the high standards the company sets for its products and customer experience. This leadership position requires managing all aspects of the production department to ensure that guests receive the best products and complete meal solutions. The Production Manager will oversee early morning operations, coordinating with departments such as Deli-CMS, Meat-Seafood, Bakery, and Produce to ensure fresh and quality offerings. This role demands a fast-paced, efficient, and detail-oriented leader who can drive operational excellence while cultivating a positive and motivated team.

Key responsibilities in this role include directing and assisting production team members, managing inventory to reduce shrink and damage, and ensuring that safety and food quality standards are rigorously followed. The Production Manager will also be instrumental in training and developing team members, providing coaching and leadership to foster professional growth and retention. Scheduling and aligning production efforts to support guest shopping hours is another vital aspect to guarantee a first-class experience for customers. Given the early hours of operation from 3 am to 11 am, this position requires a dedication to the role that balances efficiency with hospitality.

The position offers competitive benefits such as team member discounts up to 40%, early access to earned wages, 401K contribution with company match, and a comprehensive medical, dental, vision, disability, and life insurance package. Additional benefits include a financial wellness program, personal time off with additional purchase plans, and discounts on pet insurance, daycare, and event tickets. With a strong focus on equal opportunity employment, The Fresh Market welcomes diverse candidates and is committed to an inclusive workplace where reasonable accommodations are provided as needed.

In summary, the Production Manager at The Fresh Market is not just a role but a leadership opportunity to influence quality, guest satisfaction, and team success. It is ideal for someone with progressive management experience in retail or related fields, a passion for fresh food production, and a commitment to excellent guest service.

Job Requirements

High school diploma or equivalent
1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
strong leadership skills
proven ability to deliver an exceptional guest experience
excellent communication and conflict resolution skills
basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
food safety certification or ability to obtain post-hire
must be 21 years of age or older

Job Qualifications

1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business
strong leadership skills with the ability to motivate and develop high-performing teams
proven ability to deliver an exceptional guest experience while achieving performance goals
excellent communication, problem-solving, and conflict resolution skills
basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite
food safety certification or ability to obtain post-hire
must be 21 years of age or older
associate's degree in business, retail management, or related field or equivalent experience preferred
experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment preferred
knowledge of inventory management systems and financial reporting preferred
bilingual skills a plus

Job Duties

Direct, manage, and assist all functions of the production department and demonstrate excellence for your team and guests
managing the production for key items to support Deli-CMS, Meat-Seafood, Bakery, and Produce departments
properly receiving/stocking goods that follow rotation standards when replenishing product levels
manage product to reduce shrink/damage
direct teams to handle, cut, and prepare a variety of the department's meat, cheeses, bread, prepacked produce, and convenient meal solutions in the early morning while maintaining quality product levels as indicated within TFM standards
provide team members through The Fresh Market Academy, including on-the-job and online training, to provide excellent guest service safely and securely while maintaining efficiency and minimizing product loss
lead, engage, motivate, and manage team members to provide excellent guest service
provide coaching for team members to further their development and increase retention
create and manage team schedules, aligning production to support guest shopping hours to ensure guests receive a first-class experience
ensure department adherence to all safety requirements and protocols, including food safety per TFM policies and per law