Food Partner (PT)

Chattanooga, TN, USA|

Job Overview

Compensation

Hourly

Range $13.25 - $14.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Training and Development

flexible schedule

Job Description

Rock City Gardens is a unique natural attraction renowned for its breathtaking views, ancient rock formations, and beautiful gardens. Located atop Lookout Mountain, it offers visitors an unforgettable experience amidst nature's wonders. As a standout destination in the southeastern United States, Rock City Gardens combines natural beauty with engaging activities and amenities designed to educate and entertain guests of all ages. The establishment prides itself on creating memorable moments that inspire a sense of wonder and connection with the environment. The organization operates with a deep commitment to excellence, courage, care, and wonder, forming the foundation of its positive work culture and guest experience. With a dedicated team and a variety of attractions, Rock City Gardens continues to be a beloved destination for tourists and locals alike. Rock City Gardens is currently seeking enthusiastic and service-oriented individuals to join its Food & Beverage team, offering competitive compensation ranging from $13.25 to $14 per hour on an hourly basis.

The Food & Beverage Partner at Rock City Gardens acts as a frontline ambassador responsible for delivering exceptional dining experiences that complement each guest's visit to the gardens. This role is integral to supporting daily food operations, ensuring guests enjoy quick snacks or full meals served with high standards of quality and service. The partner works across multiple food and beverage locations within the park and assists with food preparation, service, and POS operations. The position demands adherence to health, safety, and sanitation protocols to maintain Rock City Gardens' high standards and compliance with health inspections. Additionally, the Food & Beverage Partner engages guests proactively, promoting menu items to enhance sales and overall guest satisfaction. This position offers an opportunity for growth and skill development through ongoing training and support within a collaborative team-oriented environment. Rock City Gardens values partners who demonstrate professionalism, effective communication skills, and a willingness to contribute to a culture of excellence. With flexible scheduling that may include nights, weekends, holidays, and special events, this role suits individuals passionate about customer service in a vibrant, nature-focused setting.

Job Requirements

Ability to provide a flexible schedule including nights, weekends, holidays, and special events as needed
Regular use of hands and fingers
Ability to lift and/or move up to 50 pounds
Frequent walking, standing, stooping, kneeling, and crouching
Ability to stand for extended periods during shifts

Job Qualifications

Previous food service experience preferred but not required
Willingness to receive training and develop new skills
Ability to obtain ServSafe Food Handler Certification
Ability to display a professional, polite, and engaging image to guests and partners
Effective verbal communication skills in one-on-one and small group situations
Ability to read and understand operational documents
Ability to work effectively in a fast-paced, team-oriented environment
Basic math skills including the ability to add, subtract, multiply, and divide using units of American money

Job Duties

Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values
Model appropriate guest and partner interactions at all times
Actively engage guests and promote menu items through up-selling to grow sales
Work across all Rock City Gardens food and beverage locations as assigned
Prepare and serve food in accordance with established recipes, portion standards, and quality expectations
Operate the cash register and Point-of-Sale (POS) system, including opening and closing procedures and daily deposits
Assist in checking and recording food temperatures as required
Follow all health code, food safety, and sanitation guidelines to maintain a high health inspection score
Maintain cleanliness and organization of the dining room, back-of-house areas, and exterior grounds
Ensure work areas are properly stocked, clean, and organized
Maintain portion control and food quality to minimize waste and loss
Work collaboratively with team members to support efficient operations
Adhere to all company policies and procedures
Perform other duties as assigned by management