Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $21.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
annual bonuses
Job Description
Great Wolf is a leading family-focused resort and waterpark company renowned for creating memorable experiences through immersive entertainment and exceptional service. Operating as a large family resort and hotel, Great Wolf provides a unique blend of hospitality and entertainment catering to families seeking a fun-filled getaway. Known for its comprehensive resort facilities that include water parks, dining outlets, and engaging activities, Great Wolf emphasizes a warm, welcoming environment that inspires joy and adventure across generations. With multiple locations across North America, the brand has a strong reputation for its commitment to guest satisfaction, staff engagement, and operational excellence. The company culture prioritizes the development of its Pack Members, fostering teamwork, respect, and continuous improvement to ensure the best possible stay for its guests.
The Food Outlet Supervisor at Great Wolf plays a vital leadership role within the food and beverage department, directly influencing the guest experience and operational success. This role is responsible for overseeing the daily food outlet operations, ensuring that all lodge standards are met or exceeded, and assisting in managing the overall restaurant operations including point of sale transactions, restocking, and staff supervision. Key responsibilities include sanitizing and maintaining the food outlets, coaching and motivating staff, handling guest concerns, scheduling and labor management, conducting audits, and supporting recruitment initiatives. The supervisor acts as a bridge between frontline food service staff and management, ensuring smooth communication and collaboration.
This position requires a hands-on leader who is adept at managing both operational details and people dynamics in a fast-paced hospitality environment. The Food Outlet Supervisor champions Great Wolf's policies and procedures, promotes a safe working environment, and drives initiatives to enhance both guest satisfaction and staff engagement. Their commitment to quality service and operational efficiency helps maximize profitability while contributing to the overall positive atmosphere in the lodge. The role demands flexibility in working hours, a strong customer service mindset, and proficiency in various software systems, including point of sale technology. The pay rate for this supervisory position is $21.50 per hour, with compensation potentially influenced by factors such as education, experience, and performance. Benefits include paid time off and eligibility for performance-based bonuses, reflecting Great Wolf's comprehensive approach to employee compensation and reward.
Great Wolf invites applicants who are passionate about hospitality and leadership to join their team. The company offers continuing opportunities for growth and values qualities like teamwork, dedication, and a proactive attitude. The Food Outlet Supervisor position is ideal for individuals seeking to develop their career in the vibrant and dynamic setting of a large family resort hotel while making meaningful contributions to guest experiences and team success. Prospective candidates can expect a supportive environment, clear pathways for advancement, and the chance to be an integral part of a community-focused brand.
The Food Outlet Supervisor at Great Wolf plays a vital leadership role within the food and beverage department, directly influencing the guest experience and operational success. This role is responsible for overseeing the daily food outlet operations, ensuring that all lodge standards are met or exceeded, and assisting in managing the overall restaurant operations including point of sale transactions, restocking, and staff supervision. Key responsibilities include sanitizing and maintaining the food outlets, coaching and motivating staff, handling guest concerns, scheduling and labor management, conducting audits, and supporting recruitment initiatives. The supervisor acts as a bridge between frontline food service staff and management, ensuring smooth communication and collaboration.
This position requires a hands-on leader who is adept at managing both operational details and people dynamics in a fast-paced hospitality environment. The Food Outlet Supervisor champions Great Wolf's policies and procedures, promotes a safe working environment, and drives initiatives to enhance both guest satisfaction and staff engagement. Their commitment to quality service and operational efficiency helps maximize profitability while contributing to the overall positive atmosphere in the lodge. The role demands flexibility in working hours, a strong customer service mindset, and proficiency in various software systems, including point of sale technology. The pay rate for this supervisory position is $21.50 per hour, with compensation potentially influenced by factors such as education, experience, and performance. Benefits include paid time off and eligibility for performance-based bonuses, reflecting Great Wolf's comprehensive approach to employee compensation and reward.
Great Wolf invites applicants who are passionate about hospitality and leadership to join their team. The company offers continuing opportunities for growth and values qualities like teamwork, dedication, and a proactive attitude. The Food Outlet Supervisor position is ideal for individuals seeking to develop their career in the vibrant and dynamic setting of a large family resort hotel while making meaningful contributions to guest experiences and team success. Prospective candidates can expect a supportive environment, clear pathways for advancement, and the chance to be an integral part of a community-focused brand.
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing point-of-sale technology
- Experience with Microsoft Office including Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills applicable to cash handling
- Proficient in written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing point-of-sale technology
- Experience with Microsoft Office including Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills applicable to cash handling
- Proficient in written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associates degree or higher in hospitality or related field preferred
- Prior experience with Micros POS preferred
- Serve-Safe and/or TIPS certification preferred
- Previous hotel experience in a large family resort or hotel preferred
Job Duties
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant including point of sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to pack members regularly
- Champions Great Wolf policies and procedures, collaborates with Department and Lodge leadership in performance management
- Responds to pack/guest concerns and escalates to leadership as appropriate
- Participates in scheduling of staff, labor management and forecasting
- Provides supervisory and administrative support including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel matters
- Performs daily audits per procedure to ensure operation to standards
- Conducts daily stand up meetings with food and beverage pack to prioritize and facilitate feedback
- Monitors staff performance providing real time feedback and coaching
- Participates in recruitment and selection of food and beverage staff
- Partners with leadership to develop and execute action plans related to guest service and staff engagement
- Participates in pack performance management including employee reviews, corrective action, investigations, and conflict resolution
- Maintains quality of operation by ensuring service excellence, supply and food inventory levels, and equipment operation through troubleshooting, maintenance or repair
- Assists in developing, implementing, and monitoring safety compliance programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
