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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Exact $21.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
annual bonuses
Job Description
Great Wolf is a leading family-focused resort and waterpark company renowned for creating memorable experiences through immersive entertainment and exceptional service. Operating as a large family resort and hotel, Great Wolf provides a unique blend of hospitality and entertainment catering to families seeking a fun-filled getaway. Known for its comprehensive resort facilities that include water parks, dining outlets, and engaging activities, Great Wolf emphasizes a warm, welcoming environment that inspires joy and adventure across generations. With multiple locations across North America, the brand has a strong reputation for its commitment to guest satisfaction, staff engagement, and operational excellence. The company... Show More
Job Requirements
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing point-of-sale technology
- Experience with Microsoft Office including Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills applicable to cash handling
- Proficient in written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
Job Qualifications
- High school diploma or equivalent experience
- Minimum of 1 year experience in a food service leadership capacity
- Minimum of 1 year experience utilizing point-of-sale technology
- Experience with Microsoft Office including Excel, Word and Outlook
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- Basic math skills applicable to cash handling
- Proficient in written and spoken English
- Ability to work flexible schedule including nights, weekends, holidays as needed
- Associates degree or higher in hospitality or related field preferred
- Prior experience with Micros POS preferred
- Serve-Safe and/or TIPS certification preferred
- Previous hotel experience in a large family resort or hotel preferred
Job Duties
- Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant including point of sale transactions, expediting, re-stocking, ensuring staff breaks
- Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to pack members regularly
- Champions Great Wolf policies and procedures, collaborates with Department and Lodge leadership in performance management
- Responds to pack/guest concerns and escalates to leadership as appropriate
- Participates in scheduling of staff, labor management and forecasting
- Provides supervisory and administrative support including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel matters
- Performs daily audits per procedure to ensure operation to standards
- Conducts daily stand up meetings with food and beverage pack to prioritize and facilitate feedback
- Monitors staff performance providing real time feedback and coaching
- Participates in recruitment and selection of food and beverage staff
- Partners with leadership to develop and execute action plans related to guest service and staff engagement
- Participates in pack performance management including employee reviews, corrective action, investigations, and conflict resolution
- Maintains quality of operation by ensuring service excellence, supply and food inventory levels, and equipment operation through troubleshooting, maintenance or repair
- Assists in developing, implementing, and monitoring safety compliance programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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