Food Outlet Supervisor

Great Wolf Lodge is a well-established family resort and entertainment company specializing in providing memorable experiences through its indoor water parks, entertainment, dining, and event facilities. With numerous locations across North America, Great Wolf Lodge is committed to creating a fun, safe, and welcoming environment for families and guests of all ages. The company's focus centers on excellent guest service, quality food and beverage offerings, and engaging activities designed to delight guests and foster repeat visits.

The Food Outlet Supervisor position at Great Wolf Lodge plays a pivotal role in the success of the food and beverage operations within the lodge. This leadership role is responsible for overseeing daily food outlet management to ensure guest satisfaction, operational efficiency, and adherence to company standards. By supervising a dynamic team, the Food Outlet Supervisor helps to drive sales and profitability while ensuring the highest quality of service. This position is also deeply involved in staff coaching, scheduling, conflict resolution, and the implementation of food safety and sanitation regulations.

The hourly pay for this position is competitive at $25.50, and the company offers a comprehensive compensation package that may include bonuses, paid time off, and other employee perks. The Food Outlet Supervisor works closely with both guests and pack members (staff), ensuring smooth operations of restaurant activities ranging from point-of-sale transactions to inventory management. This role demands the ability to manage a flexible schedule that includes nights, weekends, and holidays, reflecting the resort’s busy operating hours.

Food Outlet Supervisors at Great Wolf Lodge contribute not only to operational excellence but also to the culture of engagement and motivation within their teams. They champion company policies and procedures, participate in recruitment, and provide essential feedback and performance management. This role requires hands-on involvement in daily audits, maintenance oversight, and emergency response programs, ensuring compliance with safety and sanitation standards. The position also supports the larger food and beverage leadership by developing strategies to enhance guest experiences and team member engagement measured through established metrics such as NPS and eNPS.

Overall, this position is ideal for individuals with a passion for hospitality, leadership skills, and a commitment to excellence in a fast-paced family resort environment. It offers a meaningful opportunity to impact guest satisfaction and team performance while growing in a supportive and vibrant workplace dedicated to guest enjoyment and professional development.