Food Outlet Supervisor

Great Wolf Resort is a family-focused hospitality company renowned for creating memorable and joyful experiences through its water parks, lodges, and entertainment venues. As a leader in the family resort industry, Great Wolf emphasizes a welcoming atmosphere, exceptional guest service, and a dedicated team committed to delivering high standards in all operations. With multiple locations that cater to families seeking fun-filled vacations, the company fosters a positive work culture where employee growth and engagement are paramount. At Great Wolf, employees are considered part of a 'Pack,' a community that values collaboration, recognition, and continuous improvement.

The Food Outlet Supervisor role at Great Wolf represents a critical leadership position within the food and beverage department. This role is dedicated to managing daily food outlet operations and lodge dining facilities, ensuring that business objectives are met consistently. The position requires a dynamic individual who can support the food and beverage team by coaching, guiding, and motivating staff members while maintaining an environment that thrills guests and upholds the company’s brand standards. The Food Outlet Supervisor plays an integral part in maximizing profitability by optimizing operational efficiency and customer satisfaction.

This role involves hands-on supervision of daily activities such as Point of Sale transactions, expediting orders, inventory control, and sanitation compliance. The Food Outlet Supervisor ensures that all food outlets are fully prepared and maintained throughout shifts, strictly adhering to sanitation, safety, and alcohol control policies. This supervisory position demands an individual proficient in scheduling, payroll processing, inventory management, and staff performance assessment. Additionally, the Food Outlet Supervisor acts as a liaison between guests and team members by addressing concerns promptly and escalating issues as needed.

Great Wolf invests in its Pack Members by providing training, performance feedback, and opportunities for growth. The role supports the ongoing development of team members by fostering a positive, engaging work culture and encouraging continuous professional development. The Food Outlet Supervisor contributes to recruitment and selection, performance reviews, and enforcement of company policies and procedures. This position requires collaboration with department leadership to achieve key performance indicators related to guest satisfaction and employee engagement metrics measured through NPS (Net Promoter Score) and eNPS (employee Net Promoter Score).

The compensation for this position is $22.00 per hour, reflecting the important responsibilities and required experience. Great Wolf offers a comprehensive employment package including paid time off, annual bonuses, and other perks designed to enhance overall employee satisfaction. This is a great opportunity for individuals with a passion for hospitality and leadership who are looking to join a company committed to family entertainment and quality service. The role demands flexibility in work schedule, including availability nights, weekends, and holidays, to meet the operational needs of the resort.

Candidates who thrive in fast-paced, guest-centric environments and possess strong organizational and interpersonal skills will find this Food Outlet Supervisor role highly rewarding. With a focus on operational excellence, team leadership, and guest experience enhancement, this position offers a meaningful career path within a dynamic hospitality setting where each day brings new challenges and opportunities to make a difference.