Food Operations Supervisor - Tortazo (Harrah's Joliet)

Joliet, IL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Training and development opportunities

Employee assistance program

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and entertainment industry, renowned for its iconic resorts, casinos, and entertainment venues. With a rich history spanning decades, Caesars has built a reputation for delivering unparalleled guest experiences, high-quality service, and memorable moments for millions of visitors each year. The company operates a diverse portfolio of entertainment destinations, including luxury hotels, casinos, and restaurants, all designed to create immersive and spectacular worlds that captivate and inspire guests. Caesars Entertainment’s commitment to corporate social responsibility is embodied in its People Planet Play framework, which emphasizes economic development, employee wellbeing, and community engagement. Their mission, "Create the Extraordinary," and vision, "We create spectacular worlds that immerse, inspire and connect you," highlight their dedication to excellence and innovation in entertainment. The company culture promotes values such as "Blaze the Trail," "Together We Win," and "All-In on Service," fostering a collaborative and inclusive workplace environment that prioritizes respect, teamwork, and personalized service.

The role at Caesars Entertainment centers around delivering exceptional hospitality and guest services that embody the company's mission and values. As a team member, you will be part of a dynamic environment committed to providing family-style service, which emphasizes warmth, connection, and genuine care for both guests and colleagues. This position requires passion, dedication, and the ability to uphold Caesars' high standards of hospitality while ensuring a welcoming and inclusive atmosphere. The team works collectively to create extraordinary experiences, with each member contributing to a positive workplace culture and guest satisfaction. The company supports its employees with thorough onboarding processes that include background checks and, where required, pre-employment drug testing to maintain a safe and professional work environment. Caesars values diversity, equity, and inclusivity, ensuring equal employment opportunities and reasonable accommodations for individuals with disabilities or other specific needs. By joining Caesars Entertainment, employees become part of a prestigious and innovative organization that values contribution, growth, and excellence, making it an ideal place for those who thrive in fast-paced, service-oriented roles in the hospitality and entertainment industry.

Job Requirements

High school diploma or equivalent
Previous experience in a hospitality or customer service role preferred
Ability to pass background checks and drug screenings where applicable
Strong interpersonal skills
Effective communication abilities
Capability to work in a fast-paced environment
Availability to work flexible hours including nights, weekends, and holidays

Job Qualifications

Experience in hospitality or customer service roles preferred
Strong communication and interpersonal skills
Ability to work collaboratively in a team environment
Commitment to delivering excellent customer service
Understanding of and alignment with company values and mission
Basic problem-solving skills
Flexibility to work varied shifts including weekends and holidays

Job Duties

Provide exceptional guest service that reflects the company's mission and values
Foster a welcoming and inclusive environment for guests and team members
Collaborate effectively with coworkers to deliver family-style service
Uphold company standards of hospitality, safety, and professionalism
Participate in onboarding processes including background checks and compliance training
Support the company's corporate social responsibility initiatives
Maintain positive and respectful interactions with all guests and colleagues