Food Operations Manager 3

Sodexo is a global leader in quality of life services, dedicated to improving the daily lives of millions of people across various sectors including healthcare, education, and corporate environments. Known for its commitment to excellence and innovation, Sodexo partners with leading institutions to provide integrated food service, facilities management, and operational solutions that enhance customer experiences and satisfaction. The company's presence in healthcare is particularly notable, as it strives to deliver superior patient dining services that support recovery and wellness in hospital settings.

One of Sodexo's premier clients is Yale New Haven Hospital at the York Street Campus in New Haven, Connecticut. Yale New Haven Hospital is one of the leading acute care facilities in the region, renowned for its comprehensive patient care, cutting-edge medical technology, and distinguished clinical staff. Together, Sodexo and Yale New Haven Hospital aim to ensure a seamless patient experience, focusing not only on clinical outcomes but also on the comfort and satisfaction of patients during their stay, which includes exceptional dining service.

The Food Operations Manager 3 role at Yale New Haven Hospital - York Street Campus presents a unique leadership opportunity for a seasoned healthcare food service professional. This pivotal position is responsible for managing patient dining services in a fast-paced, acute hospital environment, ensuring operational excellence and adherence to health and safety regulations. Reporting directly to the Client Executive 2, the manager will spearhead multiple facets of the patient food service operations, including menu planning, diet office management, patient satisfaction initiatives, regulatory compliance, and the growth and development of frontline service teams.

The role demands a dynamic leader capable of collaborating across multiple disciplines including clinical teams, patient experience managers, and hospital executives to consistently enhance the dining experience. Food quality, presentation, and accuracy are of utmost importance, and the Food Operations Manager 3 will conduct tray assessments to uphold these standards. This position is also responsible for monitoring and achieving key performance indicators and managing the operational budget efficiently.

Moreover, this leader will be charged with ensuring readiness for regulatory inspections, audits, and internal quality checks, such as Sodexo Gold Checks, which highlight the importance of maintaining top standards of service and food safety. The position strongly emphasizes team leadership, requiring the recruitment, training, mentoring, and development of staff to foster a culture of safety, accountability, and service excellence. These capabilities are vital as the Food Operations Manager 3 will inspire and motivate a diverse team, driving operational success and elevating patient satisfaction levels.

Sodexo offers a comprehensive and competitive benefits package including medical, dental, vision care, wellness programs, a 401(k) plan with matching contributions, paid time off, company holidays, and opportunities for career advancement and tuition reimbursement. Salary is commensurate with the candidate's experience, skills, education, and training, ensuring fairness and equity.

This role is ideal for candidates who are passionate about healthcare food service management and are committed to delivering exceptional patient care through outstanding dining experiences. The Food Operations Manager 3 embodies the Sodexo CARES values—Compassion, Accountability, Respect, Enthusiasm, and Service—and plays a crucial role in creating a better everyday for everyone. Sodexo fosters an inclusive workplace, valuing diversity and ensuring equal employment opportunities for all individuals, making it a great place to grow and thrive professionally.