Food Operations Manager 3

Sodexo is a global leader in quality of life services, providing comprehensive food service, catering, facilities management, and integrated solutions worldwide. As a premier healthcare systems partner, Sodexo collaborates with institutions like Yale New Haven Hospital, particularly its York Street Campus in New Haven, Connecticut, to elevate patient experiences through outstanding culinary and operational excellence. Established as a reputable service provider, Sodexo emphasizes quality, innovation, and collaboration to enhance the daily lives of those they serve, focusing on improving patient care environments and outcomes.

The role of Food Operations Manager 3 at Yale New Haven Hospital is a highly visible leadership position dedicated to managing patient dining services in a fast-paced, acute care setting. This role reports directly to the Client Executive 2 and holds critical responsibility for ensuring operational efficiency, compliance, and exceptional service delivery in the patient dining environment. The manager will oversee menu development and diet office operations, fostering collaboration with clinical teams to meet diverse dietary needs accurately while maintaining regulatory standards. Integral to the position is the focus on patient satisfaction, where initiatives such as meal rounding and service recovery are employed to continuously enhance the patient dining experience.

This role demands a strategic leader capable of monitoring and achieving key performance indicators, budget adherence, and readiness for regulatory inspections, audits, and Sodexo Gold Checks. Leadership extends to recruiting, training, mentoring, and developing frontline staff and supervisors, promoting a culture of safety, accountability, and service excellence. Candidates passionate about healthcare food service and committed to Sodexo’s core CARES values—Compassion, Accountability, Respect, Enthusiasm, and Service—will find this an outstanding career opportunity.

Compensation for this role is competitive and based on the candidate's education, experience, and skills, ensuring fair and equitable salary offers. Sodexo offers a comprehensive benefits package including medical, dental, vision care, wellness programs, 401(k) plan with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement, emphasizing long-term employee development and well-being. This position is designed for those with a strong background in healthcare food service management and a desire to lead patient-centric dining excellence in a renowned hospital setting.