Food Operations Manager 2

Sodexo is a global leader in quality of life services, committed to improving the everyday experience for people, organizations, and communities worldwide. With a diverse portfolio that includes food services, facilities management, and integrated solutions, Sodexo operates across various sectors including healthcare, education, corporate, and government. Their mission is not only to provide exceptional service but also to ensure sustainable practices and a positive impact in the communities they serve. Sodexo values diversity and inclusion, fostering a work environment where all employees are respected and encouraged to be their authentic selves. The company supports career development and provides opportunities for growth while prioritizing the well-being and satisfaction of both employees and clients. Sodexo is renowned for its emphasis on innovation, quality, and its commitment to delivering memorable customer experiences.

The role of Food Operations Manager 2 at The Miriam Hospital in Providence, RI, represents a unique leadership opportunity within the healthcare food service sector. This position focuses heavily on retail food service execution, overseeing the operations of the main cafeteria and a micro market. The successful candidate will combine culinary expertise with strong front-of-house leadership to drive excellence in guest service and operational efficiency. Key responsibilities include directing daily retail operations to uphold high standards of food quality and service, driving sales growth through creative merchandising and menu innovations, and leading a dedicated frontline team with a customer-first mindset. The Food Operations Manager 2 will also ensure accurate cash handling, compliance with point-of-sale procedures, and effective financial controls to maintain operational integrity.

Additional duties involve managing inventory and purchasing processes to optimize product availability while controlling costs. The role requires proficiency with Sodexo’s specialized systems such as Retail Ranger, Food Management System (FMS), and Market Connection (TMC) to report and analyze operational metrics effectively. Emphasis is placed on maintaining strict adherence to food safety, sanitation, and regulatory standards to ensure a safe dining environment for hospital staff, patients, and visitors. Building strong relationships within the hospital community is essential to enhance the overall dining experience, cultivating a positive atmosphere aligned with Sodexo’s core values.

Compensation for this role is equitable and based on the candidate’s education, experience, and relevant skills. Sodexo offers a comprehensive benefits package that includes medical, dental, and vision services; wellness programs; a 401(k) plan with matching contributions; paid time off; company holidays; and opportunities for career growth and tuition reimbursement. This role is ideal for energetic, service-oriented leaders passionate about hospitality and food service excellence within a dynamic healthcare setting. The Food Operations Manager 2 will play a vital part in elevating retail food services at The Miriam Hospital, contributing to Sodexo’s mission of creating better everyday experiences for all stakeholders.