Food Operations Manager 2

Sodexo is a leading global provider of integrated food and facilities management services, committed to improving the quality of life for those it serves and contributing to the overall progress of communities worldwide. With a focus on delivering exceptional experiences through food service, catering, and facilities management, Sodexo supports a wide array of industries including healthcare, corporate, education, and sports. Their operations emphasize sustainability, quality, and innovation, making them one of the most trusted names in their field. Sodexo fosters an inclusive and supportive work environment where diversity and individual contributions are highly valued, ensuring every team member feels respected and empowered. As a company dedicated to equal employment opportunities, Sodexo welcomes employees from all backgrounds and offers a workplace culture that promotes fairness, inclusion, and continuous growth.

The Food Operations Manager 2 position at Lowell General Hospital, a community-based healthcare system in Lowell, Massachusetts, plays a vital role within Sodexo's healthcare foodservice operations. This full-time managerial role is designed to oversee the complex day-to-day food production and service functions that include patient dining, retail and cafeteria services, and catering. The incumbent will be responsible for ensuring compliance with rigorous food safety and healthcare regulatory standards such as the Joint Commission and CMS guidelines. The role demands a strong focus on operational excellence, quality of food preparation and presentation, safety protocols, and enhancing patient satisfaction.

This leadership position requires managing frontline food service staff by overseeing scheduling, training programs, and performance reviews to maintain a high-functioning team aligned with Sodexo's standards of service. The Food Operations Manager will also support patient satisfaction initiatives by conducting rounds and handling service recovery with a patient-centered approach, essential in a healthcare setting. Financial management responsibilities such as labor cost control, food cost management, and waste reduction further define this role. Collaboration with clinical teams and hospital leadership is necessary to continuously improve patient dining offerings, ensuring they meet both clinical needs and patient preferences.

Working in a fast-paced, high-volume environment, the Food Operations Manager 2 must exhibit strong leadership and communication skills, a customer-focused mindset, and the ability to motivate and develop staff effectively. This role offers an excellent opportunity for individuals passionate about healthcare foodservice to contribute positively to patient experiences while driving operational success. Sodexo provides a competitive salary structure that takes into account education, experience, and individual qualifications, alongside a comprehensive benefits package that supports employee well-being and career advancement.