The Wendy's Company logo

Food Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

competitive wage
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Life insurance
401(k) Plan

Job Description

The Wenspok Companies stands as a leading franchise operator of Wendy's Restaurants across multiple states including Washington, Idaho, Oregon, Colorado, South Dakota, North Dakota, Kansas, Montana, Wyoming, and Nebraska. A privately held entity, this company manages 67 Wendy's locations, employing over 2,500 dedicated staff members committed to delivering premium fast-food dining experiences. Rooted in values of respect, support, and growth, The Wenspok Companies fosters a workplace culture that recognizes employee achievements, advocates work-life balance, and prioritizes internal promotions to build long-term career paths for its employees.

Joining The Wenspok Companies means becoming part of the 'We Appreciate You' team, a thriving community where individual efforts are acknowledged and employees are empowered through competitive benefits and a welcoming work environment. They emphasize not only operational excellence but also employee well-being by providing robust support networks, personalized mentoring, and clear career advancement opportunities. Their leadership philosophy encourages effective communication, continuous training, and development, which underscores their commitment to both employees and customers alike.

The Food Operations Manager role within this dynamic organization is an essential leadership position responsible for overseeing and managing restaurant operations during specific shifts. This role involves hands-on supervision of frontline staff and close collaboration with restaurant management to uphold high standards of quality, service, and cleanliness — key pillars that Wendy's restaurants are recognized for. The ideal Food Operations Manager acts as a mentor, trainer, and motivator, helping team members perform at their best while ensuring customers receive exceptional dining experiences.

Operational responsibilities include organizing shift activities, managing food safety protocols, maintaining the integrity of Wendy's brand, and achieving sales and profit targets through streamlined processes. The manager will also handle cash management duties, conduct thorough walkthroughs to verify readiness for service, and foster a positive and inclusive atmosphere both in the workplace and for customers. Their goal is to consistently meet and exceed customer expectations, promptly address any issues, and contribute to overall business success.

In terms of career growth, this position offers substantial opportunities within a fast-expanding franchise network. Benefits include competitive wages, comprehensive medical and dental coverage, paid vacation, life insurance, and a 401(k) plan with company match, positioning this role as a rewarding pathway for individuals dedicated to excelling in the quick-service restaurant (QSR) sector. The culture of promoting from within means Food Operations Managers have the potential to advance to higher leadership roles, supported by a team-oriented environment and ongoing professional development programs.

This role is ideal for those who thrive in fast-paced, customer-focused settings and possess adept leadership skills paired with a strong understanding of operational efficiency and safety standards. If you are a motivated professional seeking to join a reputable and supportive franchise with significant growth opportunities, the Food Operations Manager position with The Wenspok Companies is a promising career choice.

Job Requirements

  • At least 18 years old
  • Possession of all mandatory documents required by state and federal regulations
  • Willingness to work rotational schedules including weekends and holidays
  • Ability to manage and lead team in a fast-paced environment
  • Capable of resolving challenges and making effective decisions
  • Outcome-focused and dedicated to customer satisfaction
  • Knowledge about food safety rules and protocols

Job Qualifications

  • High school diploma or equivalent
  • Minimum one year experience as a Food Operations Manager or similar role
  • Experience in high-volume QSR or fast-casual concepts preferred
  • Effective leadership and interpersonal skills
  • Knowledge of food safety regulations
  • Proficiency in managing multiple tasks in a fast-paced environment
  • Strong communication skills with team members and customers
  • Skills in cash management and financial statement analysis preferred
  • PC operation skills advantageous

Job Duties

  • Organize and oversee all restaurant operations for a shift, ensuring efficient and effective management from start to finish
  • Develop, mentor, and train personnel to enhance team performance
  • Build a pleasant and welcoming ambiance for both work and dining settings
  • Stay alert and strengthen the enforcement of food safety procedures throughout the shift
  • Reach store sales and profit goals by streamlining operational processes and procedures
  • Adhere to the QSC requirements to ensure that standards of quality, service, and cleanliness are upheld
  • Secure the well-being of Wendy's brand and valuables

Job Criteria

Experience

Mid Level (3-7 years)


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