Food Expeditor (550 Madison)

Madison, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $35.00 - $40.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Flexible spending account

Commuter Benefits

Referral Bonus Program

career advancement

Employee recognition awards

employee dining discounts

Paid Time Off

Job Description

Gracious Hospitality Management is a renowned hospitality group celebrated for delivering exceptional dining experiences and cultivating award-winning restaurant environments. The company is recognized for its dedication to excellence in service, innovation in culinary arts, and commitment to fostering a vibrant, empowering workplace culture. Their portfolio includes some of the most respected dining establishments, and they continue to grow and expand with a passionate focus on bringing superior quality and world-class hospitality to their guests.

Currently, Gracious Hospitality Management is expanding its footprint with its newest and most ambitious project located at 550 Madison Avenue, housed within the iconic Sony Building. This expansive 15,000-square-foot, multi-level dining destination features three unique culinary concepts, each crafted to offer distinct dining experiences. These include the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept called Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake named Sushi Yoshitake. The project showcases innovative design by Rockwell Group, with a special collaboration on the sushi concept by Yoshio Itai. This site is designed to deliver immersive, transportive dining that redefines the food and hospitality experience in Midtown Manhattan.

The role of the Food Expeditor at 550 Madison is vital to ensuring seamless kitchen-to-dining room operations. Serving as the final checkpoint before dishes reach guests, the Food Expeditor must guarantee every plate is accurate, beautifully presented, and delivered punctually. This position demands strong organizational skills, in-depth menu knowledge, and the ability to maintain composure and leadership during the apex of service hours. Food Expeditors are the lynchpin in communication between the culinary team and the front of house, facilitating a flawless dining experience through precise order coordination, active management of ticket flow, and rigorous quality assurance.

This position requires attention to detail in monitoring all dishes for presentation, portion control, temperature, and any special modifications requested by guests, including considerations for allergens and dietary restrictions. Additionally, the Food Expeditor manages the expo station, ensuring it remains organized and fully stocked while meeting the demands of a busy, high-volume kitchen environment. Leadership and training duties include directing runners, supporting team knowledge, and upholding the company’s core values of people, learning, culture, relationships, and sustainability.

Gracious Hospitality Management prioritizes the professional development, safety, and well-being of its team members, offering a structured and supportive work environment. Compensation for this role is competitive, with pay ranging from $35 to $40 USD per hour, in accordance with New York State’s Pay Transparency Law. Additionally, the company provides comprehensive benefits including medical, dental, vision coverage, commuter benefits, paid time off, and opportunities for career advancement and employee recognition. Gracious Hospitality Management is committed to inclusive hiring practices and provides equal employment opportunities, ensuring a diverse and respectful workplace.

This Food Expeditor position at 550 Madison offers an exciting opportunity to join a dynamic and innovative team within one of New York City’s most luxurious and game-changing dining destinations. If you have a passion for hospitality, impeccable organizational skills, and thrive in a fast-paced, high-quality food service environment, this role invites you to contribute to a culinary legacy marked by elegance, precision, and warm, gracious service.

Job Requirements

high school diploma or equivalent
prior experience in a similar food expeditor or restaurant environment preferred
strong communication skills
ability to multitask effectively in a fast-paced setting
food handler’s certification or ability to obtain
legal age to serve alcohol
flexible availability including nights weekends and holidays
ability to stand for extended periods
ability to work under pressure and maintain composure
basic computer literacy

Job Qualifications

must have the ability to read speak understand follow written directions and verbal instructions in English
must be reachable by email and able to communicate via phone as well
communicates information effectively and efficiently
excellent organizational skills and attention to detail
possesses a positive results-oriented team-player mentality
ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
ability to under pressure and maintain professionalism when working under stress
knowledge of workplace safety procedures and local Department of Health standards
Food Handler’s Certification or the ability to obtain in accordance with federal state or local regulations and or Company policy
able to work a flexible schedule in order to accommodate business levels weekend nights and holiday availability required we will endeavor to provide reasonable accommodations for sincerely held religious beliefs
must be of legal age to serve alcohol
certification for responsible alcohol service or ability to obtain within 6 months
familiarity with restaurant management software such as point of sales reservations management inventory management Microsoft Office and Google Workspace
ability to execute steps of service in adherence with company policy
excellent interpersonal and customer service skills
excellent communication with management and teammates

Job Duties

coordinates order flow between the kitchen and dining room managing multiple tickets concurrently and calling the pass clearly and efficiently
monitors ticket times and communicates proactively with kitchen staff to maintain pacing and flag delays to the Chef or floor management
confirms all dishes within a ticket are completed simultaneously before service
maintains thorough knowledge of all menu items ingredients and allergens to support quality control and team inquiries
reviews all tickets for accuracy modifications special requests and allergies resolving discrepancies before dishes leave the kitchen
performs a final quality check on every plate verifying presentation portioning temperature and adherence to Executive Chef standards
ensures guests with allergies or dietary restrictions receive correct dishes and that all modifications are properly executed
communicates when items are a gift from the house contain allergen modifications or have been adjusted for a guest request
maintains a clean organized and fully stocked expo station ensuring plate ware silverware and garnishes are prepared before service
completes assigned side work for setup and breakdown of expeditor and runner stations stocks supplies for dining to-go and delivery operations
keeps coolers and walk-ins stocked and organized and alerts management when supplies are running low
serves as the liaison between Front of House and Back of House facilitating clear communication throughout service
directs runners during service on table numbers seat positions and delivery sequence assists with menu knowledge and allergy training
trains new employees as assigned and assists other areas of the restaurant when requested by management
upholds GHM's mission to delight our customers
consistently performs actions that positively impact the customer experience and identifies opportunities to delight in all planning and processes
displays knowledge of Cote brand culture and product
demonstrates the Company’s core values of people learning culture relationships sustainability and stewardship
maintains professional and respectful behavior when in contact with customers management and teammates
presents a polished personal appearance adhering to company grooming standards outlined in the Employee Handbook
adheres to all company policies and procedures outlined in handbooks manuals and other company documents
attends and participates in all scheduled meetings training sessions and continuing education activities
takes care of all company property
maintains safety cleanliness and sanitation standards
complies with federal state and local laws and regulations