Food Expeditor

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

TGI Fridays is a renowned American casual dining restaurant chain known for offering a relaxed environment where guests can enjoy quality food and beverages. With a strong commitment to excellent customer service and a dynamic atmosphere, TGI Fridays is a prominent player in the hospitality and restaurant industry. Serving a diverse menu that caters to various tastes, the brand prides itself on delivering not only great food but also memorable dining experiences. The company emphasizes teamwork, efficiency, and high standards in maintaining its vibrant, fast-paced settings across its locations.

The role of Food Expeditor at TGI Fridays is a critical position that functions as the vital link between the kitchen and the dining areas, including the bar. This role requires an organized, detail-oriented individual who thrives in a fast-paced environment and can manage multiple tasks simultaneously while coordinating between kitchen staff and waitstaff. The Food Expeditor ensures that every dish leaving the kitchen meets stringent quality standards, presenting it impeccably and serving it at the proper temperature. They maintain smooth communication channels and oversee the timing of food delivery to ensure all orders are served promptly and fresh.

Additionally, the Food Expeditor plays a key role in maintaining the cleanliness and organization of kitchen and food preparation areas, assuring compliance with sanitation standards to guarantee a safe and hygienic working environment for all staff members. The role also requires strong leadership skills to keep the kitchen and waitstaff working in sync, adhering to order deadlines and managing any issues as they arise. Excellent communication abilities are vital for relaying important information between the kitchen and dining room, handling special requests, alerting waitstaff about ingredient shortages, and even addressing customer concerns directly to provide satisfactory resolutions.

This position demands multitasking under pressure, time management proficiency, and a sharp eye for details to identify and correct imperfections on every plate served. The Food Expeditor may be called upon to assist kitchen staff with food preparation and even help in managing broader tasks within the restaurant operation when necessary. Beyond being a vital operational role, the Food Expeditor also embodies the brand’s commitment to exceptional customer service by being approachable and responsive to guests' needs.

Working at TGI Fridays offers an engaging career opportunity within the restaurant industry, aiming to uphold the highest standards of food quality, customer service, and operational efficiency. Employees are expected to comply fully with company health and safety protocols to maintain a safe workplace for all. This role is suited for organized, proactive individuals who enjoy teamwork, fast-paced environments, and making a direct impact on guest satisfaction and dining experience quality.

Job Requirements

Must be authorized to work in the United States
Must be able to hear well in an environment with loud background noise
Must be able to work cooperatively and efficiently in a team
Ability to multitask and maintain composure under pressure
Detail-oriented with an eye for quality and presentation
Strong customer service and communication skills
Leadership ability to manage staff and resolve issues
Knowledge of sanitation and food safety standards

Job Qualifications

Communication skills to relay information between dining and kitchen areas and to assist customers
Leadership ability to keep kitchen staff working within deadlines, give orders to waitstaff, and manage issues in kitchen and dining areas
Time management skills to ensure all dishes in an order are ready at the same time and at the right temperature
Customer service skills to serve food to customers and address unhappy customers
Detail-oriented to spot imperfections and uphold restaurant standards for every plate
Ability to multitask and maintain composure while managing multiple staff members, food orders, and kitchen duties
Ability to work cooperatively and efficiently in a team
Ability to hear well in a noisy environment
Authorization to work in the United States

Job Duties

Maintain verbal communication
Call out orders to chefs, check on the status of dishes, and call for waitstaff when food is ready to serve
Alert the waitstaff when the kitchen is out of a specific ingredient and relay special food requests from the waitstaff to the kitchen
Responsible for the food portions of finished dishes, ensuring they adhere to restaurant standards
Inspect every plate to make sure the proper garnishes have been applied and that dishes are free of smudges and spills before being delivered to the customer
Maintain cleanliness and order in all cooking, prep, and food storage areas, keeping these areas neat, well organized, and stocked with ingredients
Make sure all kitchen and waitstaff follow sanitation standards keeping themselves, their tools, and their work areas clean and presentable
Pitch in to help all staff as needed—cooking and prepping food, serving plates of food, and assisting with management tasks restaurant-wide
Serve as a face for the kitchen staff, addressing customer complaints and finding solutions that will satisfy customers