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Food Captain

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.38 - $20.29
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities

Job Description

Circle K is a leading convenience store chain known for providing quick, friendly service and a broad range of products to meet the needs of customers on the go. With thousands of stores across North America and beyond, Circle K is a global brand committed to quality, convenience, and customer satisfaction. The company is recognized for its strong focus on community engagement, employee development, and operational excellence. Circle K locations, such as Store 2709513 located at 2 East Valley Mall Blvd, Union Gap, Washington, serve customers with a wide selection of fooditems, beverages, fuel, and retail products in a clean and safe environment.

This position is a full-time role based at the Union Gap store, offering competitive pay in the range of $18.38 to $20.29 per hour. The role is designed for individuals interested in food category expertise within a fast-paced retail environment. The role’s primary purpose is to ensure operational excellence in all food-related areas within the store to maximize sales while reducing waste. As a Food Category Expert, the employee will be the primary point of contact for all food product inquiries and will train, coach, and support store associates in food execution, production, replenishment, ordering, sanitation, and customer service.

The Food Category Expert plays a key role in planning and executing food product sampling, conducting in-store training sessions for new foodservice programs, and leading refresher training to maintain high standards. The employee must ensure that all foodservice areas are well stocked, properly rotated using the First In First Out (FIFO) method, and presented according to the business unit’s planogram to ensure consistent branding and product availability. This role requires close collaboration with training personnel to continuously improve and deliver effective foodservice training programs.

Additionally, the Food Category Expert is responsible for monitoring shrinkage while focusing on improving sales to maximize profitability. They must ensure compliance with food safety standards and operate within budget expectations. The role requires excellent communication skills, a customer service orientation, and a detail-oriented approach to workplace organization and sanitization practices. This role offers an exciting opportunity for candidates who enjoy leadership, training, and operational excellence within the retail foodservice industry, providing a dynamic work environment and career growth potential at Circle K.

Job Requirements

  • High school diploma or equivalate
  • Education/instructional or equivalent retail training experience
  • Leading or supervisory experience desired
  • Minimum 2 years experience working in fast moving consumer goods retail and/or foodservice industry
  • Experience in training, leadership, team building
  • Skills in collaboration, cooperation, communication and organization
  • Food manager certification, approved certifications include ServSafe and NRFSP
  • Strong communication skills in English, both verbally and written
  • Customer service-oriented with excellent customer service skills
  • Consistently delivering within deadlines
  • Communicates effectively (written and oral) with customers, management, associates, and vendors

Job Qualifications

  • High school diploma or equivalent
  • Education/instructional or equivalent retail training experience
  • Leading or supervisory experience desired
  • Minimum 2 years experience working in fast moving consumer goods retail and/or foodservice industry
  • Experience in training, leadership, team building
  • Skills in collaboration, cooperation, communication and organization
  • Food Manager Certification, approved certifications include ServSafe and NRFSP
  • Strong communication skills in English, both verbally and written
  • Customer service-oriented with excellent customer service skills
  • Consistently delivering within deadlines
  • Effective communication (written and oral) with customers, management, associates, and vendors

Job Duties

  • Serve as the food category expert in store
  • Ensure all food operational execution in store are followed to maximize sales and reduce waste
  • Train, teach and coach store associates on food execution, production, replenishment, ordering, organization, sanitization and customer service
  • Be the go-to person in store for employees with questions connected to food products and services
  • Plan and execute food sampling for employees and customers
  • Conduct and lead in store training for store employees and operation teams on all new foodservice programs, modeling an established train the trainer program
  • Follow up with and conduct refresher training activities for store employees as needed
  • Ensure foodservice areas are stocked and food rotated using FIFO method of food rotation
  • Display food items using current Planogram provided by the Business Unit
  • Order or assist in ordering the food products to lower out of stocks and improve shrink
  • Monitor shrink while improving sales to maximize foodservice profit
  • Identify, suggest, train, and continuously collaborate with BUQAS training personnel on delivering Foodservice training programs
  • Ensure food safety practices and procedures are followed
  • Conduct needs analysis and provide recommended actions based on BUQAS visits
  • Operate within budgeted expectations

Job Criteria

Experience

Mid Level (3-7 years)


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