Food Beverage Manager (7052)

Indio, CA, USA|

Job Overview

Compensation

Salary

Range $43,300.00 - $70,100.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Job Description

The Twenty-Nine Palms Band of Mission Indians is a respected tribal organization dedicated to delivering exceptional hospitality and entertainment services through its gaming and hospitality enterprises, which include Spotlight29 Casino and Tortoise Rock Casino. These facilities are known for their commitment to creating a memorable and high-quality experience for guests, with a focus on delivering what they call the Five Star Experience. The casinos offer a dynamic and fast-paced environment that thrives on superior customer engagement and operational excellence. The organization values every person and detail, emphasizing a culture of respect, safety, and continuous improvement. As part of their commitment to indigenous communities, they maintain strong adherence to the Indian Preference Act, prioritizing tribal members and Native Americans in employment opportunities. This commitment strengthens cultural ties and promotes economic growth within the community.

The Food and Beverage Manager role at the Twenty-Nine Palms Band of Mission Indians is a pivotal leadership position responsible for overseeing the entire Food and Beverage department operations. This role ensures the consistent delivery of outstanding customer service that aligns with the organization's mission and service promise. The manager is expected to set the standard for every shift by establishing the tone, leading by example, and coaching team members to meet and exceed service expectations. The Food and Beverage Manager plays a key role in training, mentoring, and developing staff to maintain the highest quality of product and service in all food and beverage outlets, including dining rooms, bars, and banquet facilities.

This position demands a strategic mindset, with responsibilities ranging from estimating budget requirements and controlling costs to monitoring financial transactions to ensure departmental efficiency and adherence to budgets. The manager collaborates closely with the Food and Beverage Director to plan menus and coordinate related activities, including researching competitive industry trends and implementing marketing strategies to boost revenues. Leadership in quality control and compliance with liquor laws, safety regulations, and casino policies is essential to prevent losses and maintain a disciplined work environment.

Additionally, the Food and Beverage Manager ensures the department meets all regulatory requirements and internal control standards while fostering a positive and productive workplace culture. With a strong emphasis on communication, problem-solving, and decision-making skills, the role supports not only guest satisfaction but also the professional growth of the entire food and beverage team. The work environment may require flexibility, including working varied shifts, weekends, holidays, and being available for emergency calls, reflecting the 24/7 nature of casino operations. Comprehensive management of stock, inventory, scheduling, and staff performance is integral to the successful execution of this role. This position embodies the spirit of hospitality combined with rigorous operational management to contribute significantly to the overall success of the casinos under the Twenty-Nine Palms Band of Mission Indians.

Job Requirements

High school degree or GED
Five years or equivalent supervisory or management experience
Must pass periodic random drug screens
Must be able to pass background suitability investigation
Must obtain a Tribal Gaming License
Must obtain all other applicable certifications and licenses
Must provide proof of eligibility to work in the United States within 72 hours of employment

Job Qualifications

High school degree or GED
Five years or equivalent supervisory/management experience
Strong verbal and written communication skills
Proven leadership abilities in food and beverage operations
Ability to develop and maintain positive work environment
Knowledge of safety and liquor regulations
Experience with budgeting and cost control
Familiarity with point of sale systems
Ability to coach, mentor and train staff
Ability to make fair, honest and timely decisions

Job Duties

Provide outstanding customer service to guests and all other employees by exceeding our mission statement
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including delivering the Five Star Experience expectations
Practice, support, and always promote Spotlight29 Casino & Tortoise Rock Casino Five Star Experience company-wide service mission and service standards
Administer company and departmental policies and procedures including safety regulations
Estimate food and beverage costs and requisitions or purchases supplies
Assist Food and Beverage Director in estimating annual food and beverage budget
Confer with food preparation and other personnel to plan menus and related activities such as dining room, bar, and banquet operations
Investigate and resolve food quality and service complaints
Review financial transactions and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations
Access point of sale system for billing of events, restaurant, and other outlets to generate final guest checks and make corrections to server or cashier final checks
Assist, when necessary, in providing service to customers to ensure quality of customer service is maintained at all times for Casino guests
Ensure training and development of staff through daily stand up meetings, SMART philosophy, coaching, counseling and mentoring
Responsible for accurate beverage controls through proper utilization of the Berg Liquor Control System
Ensure proper liquor requisition procedures, correct amounts and brands requisitioned and stored using liquor breakage par sheets for each beverage outlet
Ensure development, implementation and maintenance of daily checklists, product pars and clean up lists to create an inviting, consistent and professional environment
Provide leadership and guidance to staff regarding restaurant and beverage standards, guest experience and consistent product quality
Provide ideas and feedback with regard to advertising, marketing and product specials to increase revenues
Utilize hourly sales reports and historical data to develop and maintain a proper scheduling matrix
Provide ideas and feedback to improve staff productivity and increase revenues through sales contests
Conduct monthly outlet beverage inventories to meet or improve pouring cost budget
Abide by all State, Federal and local liquor regulations pertaining to serving alcoholic beverages
Continually train staff in policies, procedures and service standards
Ensure Food & Beverage department staff adhere to Casino’s cash handling policies and procedures
Ensure Casino bars and food outlets are properly stocked with all necessary supplies
May assist in interviewing job applicants interested in joining the staff
Maintain excellent communications with all Directors and Supervisors
Implement approved departmental policies and procedures
Ensure budget monitoring and adherence by implementing effective processes
Prepare necessary budget data
Keep abreast of competitive changes including industry trends and local competition
Develop, maintain and nurture a positive work environment
Maintain a disciplined environment and promote safety, quality and productivity
Help coordinate and supervise training, assignments and development of subordinates
Ensure compliance with Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS)
Present a positive image of the Tribal organization to guests and vendors
Follow all safety policies and attend safety meetings and training
Make difficult decisions in a fair and honest manner
Display strong verbal and written communication skills
Perform other duties as assigned