Food & Nutrition Patient Services Lead

Waukegan, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.85 - $32.80

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

Disability insurance

Job Description

Advocate Aurora Health is a leading not-for-profit, integrated health care system that serves communities across Illinois and Wisconsin. The organization is dedicated to providing accessible, high-quality care while promoting health and wellness for individuals and families. Advocate Aurora Health operates a range of facilities including hospitals, outpatient centers, and specialty care providers, ensuring a comprehensive approach to patient care. With a strong emphasis on innovation and patient-centered services, Advocate Aurora Health continually seeks to enhance health outcomes through advanced technology and compassionate care delivery.\n\nThe Food and Nutrition Services Coordinator at Advocate Aurora Health plays a crucial role in managing and directing food service operations to ensure that patients and customers receive nutritionally balanced meals and exceptional service in accordance with established policies and healthcare regulations. This position involves supervising and coordinating the activities of the food service staff, ensuring compliance with sanitation and safety standards, and maintaining a productive and positive work environment. With responsibility for managing resources efficiently, addressing personnel concerns, and ensuring regulatory requirements are met, this role contributes directly to overall patient satisfaction and operational excellence. The position demands strong leadership skills, communication abilities, and the capability to work flexibly across shifts including holidays, nights, and weekends. Candidates should have significant food service experience and demonstrate a commitment to quality service and food safety standards. This is a full-time role, offering an opportunity to be part of a respected healthcare system focused on caring for communities and delivering superior nutrition services.

Job Requirements

High school graduate
ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year
Five years in food service-related position
Ability to proficiently speak, read and write English as related to essential job activities
Articulate in communication
Strong organizational, motivational, problem solving and supervisory skills
Proficient knowledge of computer applications and systems
Demonstrated ability to manage, motivate and develop staff
Able to work flexible hours which include holidays, nights and weekends
Able to meet time constraints in a fast-paced environment
Ability to lift up to 35 pounds without assistance
For lifts greater than 35 pounds, lifting equipment is expected to be used or lifted with at least one other associate when available

Job Qualifications

High school graduate
Five years in food service-related position
Ability to proficiently speak, read and write English as related to essential job activities
Articulate in communication
Strong organizational, motivational, problem solving and supervisory skills
Proficient knowledge of computer applications and systems
Demonstrated ability to manage, motivate and develop staff
Able to work flexible hours which include holidays, nights and weekends
Able to meet time constraints in a fast-paced environment

Job Duties

Coordinates Food and Nutrition Services by leading and directing line staff work activities according to the established position descriptions
Coordinates Food and Nutrition activities to ensure overall provision of quality patient and customer care are consistent with Advocate Aurora Health policies and procedures
Demonstrates working knowledge of sanitation requirements
Addresses patient, visitor, and staff issues
Makes appropriate referrals for follow up
Monitors the physical work environment to ensure regulatory agency requirements are met (i.e., Board of Health, Accrediting Organization, and OSHA)
Addresses personnel issues to promote a productive and healthy work environment
Responsible for maintaining adequate levels of communication
Works with the employees to guide them through their workday
Coordinates resource management
Provides directions to associates to locate appropriate supplies and equipment needed for operations