Food & Drink Runner

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

flexible schedule
team environment
Employee Discounts
Tips
Paid Time Off

Job Description

The San Jose Improv is a premier comedy club known for delivering unforgettable entertainment and laughter to its patrons. Part of a larger chain of Improv Comedy Clubs, which have been synonymous with high-quality stand-up comedy, the San Jose location offers a vibrant and exciting atmosphere where guests can enjoy great performances alongside excellent food and drink service. The club creates a dynamic environment where laughter is not just the product but a core part of the experience, making it a sought-after venue for both performers and guests alike. The establishment prides itself on its welcoming and inclusive culture, focusing on teamwork and exceptional customer service to ensure every visit feels special and memorable.

We are currently seeking enthusiastic and energetic Food and Drink Runners to join our fast-paced team. This role is perfect for individuals who thrive in environments that combine social interaction with a passion for hospitality. As a Food and Drink Runner at the San Jose Improv, you will be instrumental in creating a seamless and enjoyable dining experience for our guests. The position demands a high level of attentiveness to guest needs, quick and accurate delivery of orders, and an overall friendly and professional demeanor. If you enjoy engaging with people and want to be part of a fun, lively team where laughter is part of the daily work culture, this job is ideal for you.

The role requires partnering closely with bartenders, servers, and other team members to ensure service stations are properly set up, maintained throughout events, and correctly broken down afterward. Your responsibilities will include verifying the age of guests ordering alcoholic beverages to comply with legal requirements, efficiently expediting food and drinks as indicated by order tickets, and maintaining the cleanliness and order of the showroom area. Additionally, the role involves identifying guest needs promptly, assisting guests in arranging safe transportation if alcohol consumption has occurred, and consistently suggesting improvements for enhancing service quality.

This is a role for those who genuinely love hospitality and customer service, who say yes, thank you, and my pleasure innumerable times during a shift. The Food and Drink Runner position at the San Jose Improv offers more than just a job—it provides an opportunity to be part of a team that values excitement, laughter, and outstanding service every day.

Job Requirements

  • High school diploma or equivalent work experience
  • 1 or more years of experience in restaurants or clubs
  • ServSafe Food Handler certificate
  • TIPS or LEAD certificate ensuring compliance with any county or state requirements
  • Ability to work flexible hours especially nights, weekends, and holidays
  • Friendly, outgoing, and excellent communication skills
  • Can stand and or walk for an 8 to 10-hour shift

Job Qualifications

  • High school diploma or equivalent work experience
  • 1 or more years of experience in restaurants or clubs
  • ServSafe Food Handler certificate
  • TIPS or LEAD certificate ensuring compliance with any county or state requirements
  • Friendly, outgoing, and excellent communication skills
  • Ability to work flexible hours, especially nights, weekends, and holidays
  • Consistently demonstrate a professional appearance and demeanor
  • Can stand and or walk for an 8 to 10-hour shift

Job Duties

  • Have a passion for true hospitality
  • Must love taking care of all guests
  • Partner with bartenders, servers, and anyone else to ensure service stations are set-up, maintained, and broken down correctly
  • Make sure anyone who is ordering alcohol is old enough to legally partake
  • Expo food, drinks, and other items as indicated by the ticket
  • Listen to guest needs and quickly obtain what is needed
  • Be attentive to whether a guest needs to find transportation home due to alcohol intake and inform appropriate members of management
  • Maintain the showroom and clear as needed
  • Give suggestions on how to enhance service whenever a breakdown is identified

Job Criteria

Experience

Mid Level (3-7 years)


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