Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
The Coeur d'Alene Resort Hotel (CCRH) is a renowned hospitality establishment located in Idaho, known for its commitment to delivering exceptional guest experiences through dedicated staff and innovative programs. As a luxury destination, it offers a variety of amenities including fine dining, event spaces, and recreational activities, ensuring that every guest enjoys comfort and high-quality service during their visit. The resort prides itself on fostering a collaborative work environment where employees are motivated to excel and grow professionally within the hospitality industry. CCRH also embraces a hiring preference policy that supports tribal members and their families, reflecting its respect for cultural heritage and community values.
The Venue Food and Beverage Manager role at CCRH is a pivotal management position responsible for overseeing the daily operations of the restaurant venues within the resort. This includes managing and directing staff, ensuring compliance with all health, safety, and liquor regulations, and upholding the standards set forth by the Coeur d'Alene Way Program aimed at promoting outstanding guest service. The manager acts as a leader on the restaurant floor, actively engaging with team members to maintain smooth and efficient service, and stepping in to work in any capacity when necessary to support labor demands. Additionally, this role involves working closely with Area Food and Beverage Managers to manage budgetary concerns and payroll accuracy, while also handling food quality and service issues through thorough investigations and corrective actions.
This position requires a hands-on leader who is proficient in conflict management, multitasking, and team coaching to maintain high staff performance levels and ensure a welcoming dining experience. The Venue Food and Beverage Manager must possess strong organizational, verbal and written communication skills, and a solid understanding of progressive discipline to guide and develop employees effectively. This role also demands physical resilience as it involves occasional lifting and frequent movement throughout the venue to guarantee operational excellence.
Overall, the Venue Food and Beverage Manager at Coeur d'Alene Resort Hotel plays a critical role in upholding the resort's hospitality standards, leading by example on the restaurant floor, and enriching guest experiences by ensuring efficient, compliant, and high-quality food and beverage services. This position offers an excellent opportunity for experienced hospitality professionals seeking to advance their careers in a prestigious environment committed to employee development and guest satisfaction.
The Venue Food and Beverage Manager role at CCRH is a pivotal management position responsible for overseeing the daily operations of the restaurant venues within the resort. This includes managing and directing staff, ensuring compliance with all health, safety, and liquor regulations, and upholding the standards set forth by the Coeur d'Alene Way Program aimed at promoting outstanding guest service. The manager acts as a leader on the restaurant floor, actively engaging with team members to maintain smooth and efficient service, and stepping in to work in any capacity when necessary to support labor demands. Additionally, this role involves working closely with Area Food and Beverage Managers to manage budgetary concerns and payroll accuracy, while also handling food quality and service issues through thorough investigations and corrective actions.
This position requires a hands-on leader who is proficient in conflict management, multitasking, and team coaching to maintain high staff performance levels and ensure a welcoming dining experience. The Venue Food and Beverage Manager must possess strong organizational, verbal and written communication skills, and a solid understanding of progressive discipline to guide and develop employees effectively. This role also demands physical resilience as it involves occasional lifting and frequent movement throughout the venue to guarantee operational excellence.
Overall, the Venue Food and Beverage Manager at Coeur d'Alene Resort Hotel plays a critical role in upholding the resort's hospitality standards, leading by example on the restaurant floor, and enriching guest experiences by ensuring efficient, compliant, and high-quality food and beverage services. This position offers an excellent opportunity for experienced hospitality professionals seeking to advance their careers in a prestigious environment committed to employee development and guest satisfaction.
Job Requirements
- High school diploma or equivalent
- previous experience in full service restaurant environment
- supervisory experience or ability to pass front of house manager requirements
- customer service experience
- minimum age of 19 years
- availability to complete ServSafe certifications
- physical ability to perform medium strength tasks including lifting, standing, walking, twisting, reaching
- ability to work in confined areas and perform repetitious activities
- ability to communicate effectively
- must meet physical demands of job
- willingness to adhere to CCRH hiring preference policy
Job Qualifications
- High school diploma or equivalent
- two years previous experience in a full service restaurant environment required, three years preferred
- two years previous supervisory experience or ability to pass front of house manager service requirements
- customer service experience
- prior interviewing and hiring experience preferred
- Alcohol ServSafe and Food ServSafe certifications preferred or ability to obtain during training cycle
- must be 19 years of age or older
- proficiency with Microsoft Word preferred
- strong cashiering skills
- team working ability
- skilled in conflict management and influencing outcomes
- multitasking, organization and presentation skills
- excellent verbal and written communication
- strong problem solving
- thorough understanding of progressive discipline
- ability to guide and coach a team
Job Duties
- Supervise restaurant venues by organizing and directing worker training programs
- resolve personnel problems
- create schedules
- discipline employees as needed
- evaluate employee performance
- work in any restaurant position as necessary to alleviate labor shortages including food outlet bank and cashiering
- work closely with Area Food and Beverage Managers on venue fiscal budgets
- remain on the restaurant floor throughout shifts to ensure smooth operation
- monitor compliance with health and fire regulations
- monitor payroll accuracy
- investigate and resolve complaints regarding food quality and service
- complete accurate daily reports
- ensure compliance with all Idaho State, county, local, and tribal liquor laws
- correct ticket mistakes in the POS system
- perform other projects and duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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