Food and Beverage Support Specialist

W Hotels, a part of the globally renowned Marriott International portfolio, is more than just a luxury hotel brand — it is a vibrant lifestyle experience designed to ignite curiosity and expand worlds. Located prominently at 200 Lavaca St, Austin, Texas, W Hotels is recognized for its cutting-edge approach to hospitality, blending innovation with immersive guest experiences. Known for reinventing the norms of luxury on a worldwide scale, W Hotels offers employees the unique opportunity to be part of a dynamic team where originality and forward-thinking are encouraged and nurtured. As a member of Marriott International, the establishment is deeply committed to diversity, equity, and inclusion, fostering a workplace that values and celebrates the rich blend of cultures, talents, and experiences among its associates. The company adheres strictly to equal opportunity employment practices, ensuring nondiscrimination based on disability, veteran status, or any other protected characteristic as mandated by law.

The role of Guest Service Support Expert at W Hotels is pivotal in ensuring the smooth and seamless operation of food and beverage services that go beyond merely providing meals. This is a full-time, non-management position located on-site in Austin, Texas. Compensation is set at $17.15 per hour with eligibility to earn tips, providing both a competitive base rate and incentive-based earnings. This position involves various hands-on tasks that are essential to creating a memorable guest experience — from setting tables and assisting kitchen staff to maintaining cleanliness and replenishing supplies. The focus is on more than just food; it is about crafting an atmosphere where food and drinks accompany an outstanding experience. Employees in this role must be prepared to meet physical demands such as standing, walking, and moving in various environments, including uneven or slippery surfaces. They must also be capable of lifting and carrying weights of up to 25 pounds independently and 50 pounds with assistance.

Guest Service Support Experts must uphold high standards of safety, adhere to company policies, and maintain a professional appearance and demeanor at all times. This role requires a service-oriented mindset that emphasizes attention to detail and a proactive approach to supporting the overall food and beverage operation. The position suits individuals who thrive in vibrant, fast-paced environments and who are eager to contribute to exceptional guest experiences that align with the W Hotels culture and hospitality philosophy. The company prefers candidates with a high school diploma or GED equivalent, though no prior related work experience is necessary, making this an excellent entry point for those looking to break into the hospitality industry. Experience in a food and beverage setting is advantageous but not mandatory. Supervisory experience and certificates are not required for this role, emphasizing its focus on foundational guest support functions.

Joining W Hotels means becoming part of a global community where skill development and career growth opportunities abound. The cultural philosophy, Whatever/Whenever, reflects the brand’s dedication to catering to individual guest needs and passions, inviting staff to bring their unique perspectives and creativity to their work. By choosing this position, candidates are accepting the challenge of helping build and maintain the environment that W Hotels is famous for — a place where guests come to experience life, connect with others, and explore new possibilities. For those enthusiastic about hospitality and ready to embark on a rewarding career path, this role offers the ideal blend of hands-on work, customer interaction, and team collaboration within an internationally recognized luxury brand.