Food & Beverage Supervisor, Serrano Vista Cafe

San Manuel is a prominent hospitality and gaming establishment situated in the Inland Empire, known for its expansive casino and resort facilities. As one of the largest private employers in the region, San Manuel has built a reputation for excellence in service, employee development, and community engagement. The organization deeply values the growth, well-being, and career advancement of its team members, fostering an environment of collaboration, professionalism, and continuous improvement.

The Supervisor, Food and Beverage role at San Manuel Casino and Resort is a pivotal position responsible for the efficient scheduling and oversight of subordinate employees in the food and beverage department. Reporting directly to the Assistant Manager, Food and Beverage, the supervisor focuses on improving the quantity and quality of work through effective employee management and operational excellence. This role encompasses a wide array of functions including planning, organizing, and resolving employee management issues to ensure smooth operational flow and heightened guest satisfaction.

The supervisor plays a crucial role in maintaining the high standards and reputation of San Manuel's food and beverage services. They ensure that all team members are well-trained and capable of delivering best-in-class service that aligns with Enterprise's service standards. This includes prioritizing training and skill development for all line-level positions to consistently elevate brand standards and enhance the overall guest experience.

Additionally, the position requires collaboration with venue leadership to strategize and execute departmental initiatives that drive sales growth, profitability, and cost control. The supervisor is responsible for communicating and enforcing fiscal and operational goals across the department. They also oversee safety and health compliance, ensuring all food is prepared and served in accordance with applicable health codes and regulations.

Operational duties extend to managing materials, equipment, and facility needs to maintain cleanliness, safety, and readiness in both immediate workspaces and surrounding areas. The role demands a hands-on approach in monitoring and enforcing safety and security policies vital to the overall success of food and beverage operations.

Moreover, the Supervisor, Food and Beverage carries significant supervisory responsibilities. This includes interviewing, hiring, training, planning, assigning work, performance evaluations, disciplinary actions, complaint resolution, and succession planning for key roles. The supervisor is expected to demonstrate strong leadership, organizational acumen, and excellent communication skills, all while maintaining a professional and confidential work environment.

San Manuel Casino and Resort provides a dynamic work setting within a climate-controlled environment, where employees may experience varied shifts, including evenings, weekends, and holidays. The position requires physical endurance and the ability to multitask effectively in a fast-paced, high-demand workplace. Prospective candidates must also be proficient in Microsoft Office applications and embody the cultural values of teamwork, guest-centric service, and operational integrity.

This role offers an impactful opportunity to contribute to one of the Inland Empire's leading hospitality employers, where dedication to quality service and employee growth are paramount. Candidates joining San Manuel can expect a career enriched with development opportunities, competitive benefits, and the chance to be part of a thriving community-focused organization.