Food & Beverage Supervisor, Serrano Vista Cafe

San Manuel is one of the most prominent and respected enterprises in the Inland Empire, known for its thriving casino and resort facilities that offer world-class entertainment, dining, and hospitality experiences. As one of the largest private employers in the region, San Manuel is committed to fostering a supportive and dynamic work environment that prioritizes employee growth, well-being, and professional development. The organization operates in a fast-paced hospitality setting where delivering exemplary guest service, operational excellence, and maintaining high standards of safety and compliance are paramount. The San Manuel Casino & Resort is not only a place of leisure and excitement but also a hub of career opportunities for those seeking to excel in the hospitality and food and beverage industries.

The role of Supervisor, Food and Beverage, under the direction of the Assistant Manager, Food and Beverage, is a pivotal leadership position within the Food and Beverage department. This role is fundamentally responsible for the efficient scheduling and oversight of subordinate employees, with a clear focus on continuously improving both the quantity and quality of work performed. The Supervisor is charged with ensuring that all food and beverage operations are carried out in an efficient and economical manner, balancing cost control with exceptional service delivery.

This position involves a broad array of duties that span from day-to-day operational management to strategic employee management. The Supervisor assists with managing the Food and Beverage venues, ensuring that every guest receives top-tier service consistent with the established Enterprise standards. A critical part of the role is prioritizing the training and development of team members across all line-level positions to uphold and elevate the brand’s service standards, which in turn enhances overall guest satisfaction and loyalty.

Additionally, the Supervisor collaborates closely with venue leadership teams to formulate and implement department initiatives aimed at increasing sales, maximizing profitability, and maintaining stringent cost controls. Communication and execution of fiscal and operational objectives are integral to the role, requiring the Supervisor to be both a strategic thinker and an effective communicator.

Health and safety compliance is another key aspect of this position. The Supervisor ensures that all operations meet relevant safety and health regulations, overseeing the timely and safe service of food and monitoring that all department-wide training requirements are fulfilled. They are also responsible for maintaining the cleanliness, organization, and readiness of workspaces, and enforcing safety and security protocols to create a secure and welcoming environment for both staff and guests.

Supervisory responsibilities under this role include recruiting and training new staff, managing performance, conducting evaluations, and implementing disciplinary actions when necessary. The Supervisor plays a crucial role in employee development through designing individual growth plans and succession strategies to prepare key roles for the future.

Working at San Manuel requires adaptability to dynamic working conditions, including evening, weekend, and holiday shifts, along with the ability to perform in a fast-paced environment. The organization values strong leadership, excellent communication skills, and a customer-focused approach, making this position ideal for individuals passionate about hospitality and ready to contribute to one of the Inland Empire’s leading entertainment destinations. By joining San Manuel as a Supervisor, Food and Beverage, candidates will gain valuable experience in a supportive, growth-oriented environment with ample opportunities for career advancement.