Food & Beverage Supervisor - Full Time (Horseshoe Hammond)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Paid holidays
Job Description
Horseshoe Casino Hammond is a premier entertainment and gambling destination located just 20 minutes from downtown Chicago, serving the Chicago and Northwest Indiana area. As one of the leading casinos in the region, Horseshoe Hammond offers a vibrant and dynamic atmosphere with more than 2,100 slot machines and over 100 table games, providing guests with a superior gaming experience that is unmatched by competitors. The casino is renowned not only for its extensive gaming offerings but also for its fresh dining options, including The Eatery: Café and H Burger, ensuring guests can enjoy quality meals as part of their visit. Horseshoe Casino Hammond has earned recognition as the Best Place To Work for the last nine years, reflecting its commitment to fostering a positive work environment and employee satisfaction.
The role being offered is for a supervisory position focusing on managing and coordinating wait staff and VIP service to ensure the highest quality of customer service is consistently delivered to guests. The job is designed to help maintain the casino’s reputation for excellence by overseeing bartending and serving operations within assigned outlets. This includes managing staffing, resolving guest concerns, monitoring inventory, and ensuring compliance with both company policies and safety standards. The position requires a hands-on approach to leadership, including the training and coaching of staff to maintain excellent service levels at all times.
The supervisor will be responsible for a wide array of duties such as scheduling staff to optimize guest service, reviewing menus with kitchen staff, conducting shift meetings, and maintaining operational standards including cleanliness and equipment functionality. Additionally, this role involves handling cash drawer reconciliations, managing guest seating, and assisting with special requests or dissatisfied guests to ensure complete satisfaction. The candidate will also be expected to have a basic knowledge of menu items, liquor, and wine, and the ability to recommend and present wines tableside. Since this position operates in a fast-paced and potentially loud environment, it demands flexibility in working hours— including weekends and holidays— and the ability to maintain professionalism under pressure.
The position requires compliance with legal requirements, including obtaining and maintaining the appropriate liquor and gaming licenses as mandated by the state of Indiana and the Indiana Gaming Commission respectively. Physical demands of the role include the ability to lift and carry up to 50 pounds, work in varying temperatures, and remain on one's feet for extended periods. The candidate must also be comfortable working in environments that may be crowded, smoky, and noisy. This supervisory position promises a rewarding opportunity to be part of a top-rated entertainment venue dedicated to delivering an unparalleled guest experience while supporting a collaborative team environment.
The role being offered is for a supervisory position focusing on managing and coordinating wait staff and VIP service to ensure the highest quality of customer service is consistently delivered to guests. The job is designed to help maintain the casino’s reputation for excellence by overseeing bartending and serving operations within assigned outlets. This includes managing staffing, resolving guest concerns, monitoring inventory, and ensuring compliance with both company policies and safety standards. The position requires a hands-on approach to leadership, including the training and coaching of staff to maintain excellent service levels at all times.
The supervisor will be responsible for a wide array of duties such as scheduling staff to optimize guest service, reviewing menus with kitchen staff, conducting shift meetings, and maintaining operational standards including cleanliness and equipment functionality. Additionally, this role involves handling cash drawer reconciliations, managing guest seating, and assisting with special requests or dissatisfied guests to ensure complete satisfaction. The candidate will also be expected to have a basic knowledge of menu items, liquor, and wine, and the ability to recommend and present wines tableside. Since this position operates in a fast-paced and potentially loud environment, it demands flexibility in working hours— including weekends and holidays— and the ability to maintain professionalism under pressure.
The position requires compliance with legal requirements, including obtaining and maintaining the appropriate liquor and gaming licenses as mandated by the state of Indiana and the Indiana Gaming Commission respectively. Physical demands of the role include the ability to lift and carry up to 50 pounds, work in varying temperatures, and remain on one's feet for extended periods. The candidate must also be comfortable working in environments that may be crowded, smoky, and noisy. This supervisory position promises a rewarding opportunity to be part of a top-rated entertainment venue dedicated to delivering an unparalleled guest experience while supporting a collaborative team environment.
Job Requirements
- Ability to lift, carry, push, and pull objects up to 50 pounds
- Ability to bend, stoop, twist, crouch, and reach repetitively
- Ability to work in a fast paced environment
- Must be able to work in cold/hot environments
- Must be able to work from a standing position and/or walking motion for extended periods
- Ability to work in a crowded, smoking, and loud environment
Job Qualifications
- Must be 21 years of age or older
- Proficient in English verbal and written
- Equivalent to a high school diploma with some knowledge of restaurant operations and serving
- 2-3 years supervisory experience is preferred
- Must be able to serve alcohol in the state of Indiana
- Must obtain/maintain an Indiana Liquor License, as required
- Flexible to work various shifts, weekends, and holidays
- Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable
- Access to the vessel is required
Job Duties
- Supervise all employees engaged in bartending and serving for a specific outlet
- Review manifest and staffing levels to determine appropriate work assignments for the staff
- Check with cooks to determine menu changes, substitutions or deletions for the day, and notify staff
- Investigate and resolve guest complaints or concerns in accordance with standard procedures
- Monitor silverware and plate status and order items as needed with budget constrictions taken into account
- Develop schedules to reflect staffing levels needed to give optimal guest service
- Check out restaurant cashiers, cocktail servers or other employees with cash drawers to ensure cash balances
- Train new employees and update all employees on new procedures or policies
- Conduct a physical inventory of bar ware and requisition replacement items as needed
- Coach and counsel all employees when needed to reinforce department and company policy and procedures
- Maintain a well-informed shift by conducting daily shift meetings
- Department walkthroughs are done on a daily basis to assure cleanliness and all equipment is operational
- Must be able to work various shifts and hours to include holidays and weekends
- Maintain the highest standards of professionalism when interacting with guests and co-workers
- Have a basic menu, liquor and wine knowledge
- Be able to suggest and present wine tableside
- Responsible for greeting, seating, and reservations per standards set by department
- Assist all staff members to ensure complete guest satisfaction
- Assist in all guest service area and public relations, dissatisfied guests and special requests
- Follow all safety procedures
- maintain work area for a clean and safe environment
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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