Food & Beverage Supervisor-Full Time
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,888.00 - $61,000.00
Work Schedule
Fixed Shifts
Benefits
equal opportunity employer commitment
Confidentiality of information
supportive work environment
opportunities for career growth
Employee training programs
Comprehensive employee policies
Job Description
Boyd Gaming Corporation is one of the premier casino entertainment companies in the United States, operating successfully within various gaming jurisdictions across the country. Known for its commitment to excellence and leadership in the casino industry, Boyd Gaming continually evolves to maintain and enhance its position as a top-tier company in its field. The corporation combines its rich history of success, progressive business philosophies, and strategic planning to deliver maximum value not only to its shareholders but also to its team members and the communities it serves. Boyd Gaming's reputation is built on a foundation of integrity, innovation, and dedication to outstanding customer service, making it a respected name in the gaming and hospitality sector. The company operates a variety of casinos and entertainment venues offering dynamic environments where guests experience world-class gaming, dining, and entertainment options.
The role of a Food and Beverage Supervisor at Boyd Gaming involves supervising and coordinating the activities of workers across all food and beverage outlets that are operational during the assigned shift. This position is crucial in ensuring that all aspects of the employee workflow, customer service, and operation standards are maintained at the highest level throughout the shift. The supervisor will manage daily work schedules and breaks, monitor staff performance, and guarantee that service standards are consistently met to provide guests with exemplary service. They are responsible for engaging with guests in a friendly and courteous manner, overseeing service operations, and ensuring proper opening and closing procedures of beverage shifts are adhered to. Additionally, the supervisor will handle inventory requisitions, monitor employee compliance with company policies, and coordinate cleaning and repair efforts within the beverage outlets. A key part of the role is also to address and resolve guest complaints promptly and professionally, making sure that the guest experience remains positive and memorable. The supervisor must be proactive in managing staffing issues by correcting any deviations from standards and assisting in performance evaluations and counseling when necessary. Administrative and reporting duties related to shift activities also form a part of the job responsibilities. Overall, this position is designed for a highly organized and customer-focused individual with strong leadership skills to help Boyd Gaming maintain its tradition of excellence in hospitality and service management.
The role of a Food and Beverage Supervisor at Boyd Gaming involves supervising and coordinating the activities of workers across all food and beverage outlets that are operational during the assigned shift. This position is crucial in ensuring that all aspects of the employee workflow, customer service, and operation standards are maintained at the highest level throughout the shift. The supervisor will manage daily work schedules and breaks, monitor staff performance, and guarantee that service standards are consistently met to provide guests with exemplary service. They are responsible for engaging with guests in a friendly and courteous manner, overseeing service operations, and ensuring proper opening and closing procedures of beverage shifts are adhered to. Additionally, the supervisor will handle inventory requisitions, monitor employee compliance with company policies, and coordinate cleaning and repair efforts within the beverage outlets. A key part of the role is also to address and resolve guest complaints promptly and professionally, making sure that the guest experience remains positive and memorable. The supervisor must be proactive in managing staffing issues by correcting any deviations from standards and assisting in performance evaluations and counseling when necessary. Administrative and reporting duties related to shift activities also form a part of the job responsibilities. Overall, this position is designed for a highly organized and customer-focused individual with strong leadership skills to help Boyd Gaming maintain its tradition of excellence in hospitality and service management.
Job Requirements
- Must be at least 21 years of age
- Associate's degree in a related field or one year of related experience preferred
- Must be able to stand and walk for majority of shift
- Must have excellent customer service and communication skills
- Must be able to obtain and maintain any necessary licenses and/or certifications
Job Qualifications
- Must be at least 21 years of age
- Associate's degree in a related field or one year of related experience preferred
- Must have excellent customer service and communication skills
- Must be able to obtain and maintain any necessary licenses and/or certifications
- Experienced in supervising food and beverage service operations
- Strong leadership and team management abilities
Job Duties
- Maintain daily employee work station and break schedules
- Ensure prompt and courteous service to customers
- Monitor employee compliance with established service standards
- Greet and communicate with guests in a friendly and courteous manner
- Oversee the service operation of restaurant during assigned shift
- Ensure beverage shift operations are opened and closed properly and on time
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur
- Resolve guest complaints in a professional and timely manner
- Requisition and maintain control of all inventories
- Monitor employee job performance to ensure the adherence to all policies and procedures
- make recommendations and/or assist in the preparation of performance evaluations and counseling actions
- Coordinate cleaning and repairs of beverage outlets
- Perform related administrative and reporting duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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