Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Free concert tickets
student loan reimbursement
Job Description
Live Nation Entertainment stands as the world’s premier live entertainment company, uniting global market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This powerhouse organization commands a significant presence in the entertainment industry, with Ticketmaster leading as the foremost event ticketing platform boasting over 500 million tickets sold annually and a client base exceeding 12,000 worldwide. Live Nation Concerts holds the distinction of being the largest live entertainment provider globally, promoting more than 40,000 shows and over 100 festivals each year for nearly 4,000 artists spanning over 40 countries. Complementing these services, Live Nation Media & Sponsorship crafts innovative music marketing programs that effectively connect over 1,000 brands to the 98 million fans who attend Live Nation Entertainment events annually. Further information can be found on their official website, www.livenationentertainment.com.
Live Nation’s Concerts Division serves as the epicenter where tours are forged, artists come to vibrant life, and fans relish the excitement and energy of live music experiences. This division encompasses a broad spectrum of operations including dozens of owned and operated amphitheaters, a global touring team, ticketing, venue operations, as well as marketing and sales functions. The department fosters a dynamic and upbeat workplace culture enriched by perks such as complimentary concert tickets, dog-friendly office environments, and forward-thinking benefits that encompass student loan reimbursement and adoption/fertility support. Recognized as a Great Place to Work organization and featured among People Magazine’s "50 Companies that Care," Live Nation is deeply committed to cultivating an inclusive workplace where all employees feel valued and empowered to grow both professionally and personally. The company's passion for live music underpins its community and inspires its workforce. As the company continues to expand and innovate, there has never been a more opportune time to join Live Nation.
The role in question is focused on enhancing the guest experience and operational excellence within Live Nation’s venues. This position is integral to maintaining high standards across multiple facets of venue management including staff uniform compliance, quality and timeliness of food and service, as well as ensuring a comfortable atmosphere in terms of lighting, temperature, music volume, cleanliness, and unobstructed sightlines. The individual will provide on-the-floor leadership, offering direct support to staff during their shifts, conducting motivational and informative pre-shift meetings, and engaging in constant interaction with both trainers and trainees. A 100% table visit policy is enforced to ensure guest satisfaction and to proactively identify and resolve any potential issues.
The role also encompasses operational responsibilities such as staff scheduling, managing shift-end checkouts, adhering to cash handling policies, and inventory oversight for bar operations. Collaboration with the special events department is key to executing event orders flawlessly, ensuring appropriate staffing levels, and client satisfaction. Financial stewardship is critical, with duties including bank management, labor cost monitoring, and accurate event close-outs. Additional responsibilities include overseeing parties and special events, enforcing company safety and sanitation standards, conducting performance counseling, recruitment and training of hourly staff, and developing revenue enhancement strategies. This position requires a motivated and entrepreneurial individual who values resourcefulness, innovation, and commitment to delivering outstanding guest experiences.
Live Nation’s Concerts Division serves as the epicenter where tours are forged, artists come to vibrant life, and fans relish the excitement and energy of live music experiences. This division encompasses a broad spectrum of operations including dozens of owned and operated amphitheaters, a global touring team, ticketing, venue operations, as well as marketing and sales functions. The department fosters a dynamic and upbeat workplace culture enriched by perks such as complimentary concert tickets, dog-friendly office environments, and forward-thinking benefits that encompass student loan reimbursement and adoption/fertility support. Recognized as a Great Place to Work organization and featured among People Magazine’s "50 Companies that Care," Live Nation is deeply committed to cultivating an inclusive workplace where all employees feel valued and empowered to grow both professionally and personally. The company's passion for live music underpins its community and inspires its workforce. As the company continues to expand and innovate, there has never been a more opportune time to join Live Nation.
The role in question is focused on enhancing the guest experience and operational excellence within Live Nation’s venues. This position is integral to maintaining high standards across multiple facets of venue management including staff uniform compliance, quality and timeliness of food and service, as well as ensuring a comfortable atmosphere in terms of lighting, temperature, music volume, cleanliness, and unobstructed sightlines. The individual will provide on-the-floor leadership, offering direct support to staff during their shifts, conducting motivational and informative pre-shift meetings, and engaging in constant interaction with both trainers and trainees. A 100% table visit policy is enforced to ensure guest satisfaction and to proactively identify and resolve any potential issues.
The role also encompasses operational responsibilities such as staff scheduling, managing shift-end checkouts, adhering to cash handling policies, and inventory oversight for bar operations. Collaboration with the special events department is key to executing event orders flawlessly, ensuring appropriate staffing levels, and client satisfaction. Financial stewardship is critical, with duties including bank management, labor cost monitoring, and accurate event close-outs. Additional responsibilities include overseeing parties and special events, enforcing company safety and sanitation standards, conducting performance counseling, recruitment and training of hourly staff, and developing revenue enhancement strategies. This position requires a motivated and entrepreneurial individual who values resourcefulness, innovation, and commitment to delivering outstanding guest experiences.
Job Requirements
- TIPS and RAMP/ responsible alcohol awareness training certification or equivalent
- Ability to work late hours
- Working knowledge of restaurant and bar operations
- Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
- High school diploma
Job Qualifications
- TIPS and RAMP/ Responsible Alcohol Awareness Training Certification or equivalent
- Ability to work late hours
- Working knowledge of restaurant and bar operations
- Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office- Word, Excel, Access and PowerPoint)
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
- High School diploma
- Point of sales knowledge preferred
- Some college or college degree preferred
Job Duties
- Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
- Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
- Assist and support staff in any of their job functions as needed
- Conduct daily pre-shift in an upbeat and motivational manner
- Conduct informative and motivational pre-shifts
- Direct interaction with trainers and trainees
- Conduct 100% table visits
- Assist in perceiving and troubleshooting potential problems
- Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out all servers and bar staff at end of shift
- Responsible for bank and adherence to company cash handling policy
- Assist in filling “change” requests from bartenders and servers
- Maintain company safety and sanitation standards and hold staff accountable for doing the same
- Support and communicate with all other departments
- Enter all liquor orders and manage inventory process for the bars
- Monitor the labor cost of the shift, paying close attention to overtime
- Work directly with the special events department on executing and preparing for all special event orders to ensure proper staffing levels, food and beverage requirements are met, and that all aspects of the event are carried out to the client’s approval
- Accurate accounting close-out of special events
- Checking accuracy of labor system at the end of the shift
- Oversee parties/special events in the rooms
- Provide guidance in executing outstanding guest service while following the House of Blues Entertainment implemented Steps of Service
- Conducts performance counseling and ensures discipline procedures follow all HOBE guidelines
- Recruitment and training of hourly staff members
- Develop strategies to generate/enhance revenue
Job Criteria
Experience
No experience required
Job Location
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