Food and Beverage Supervisor

New Bedford, MA, USA|

Job Overview

Compensation

Hourly

Range $23.00 - $26.00

Benefits

Discounted rates for services and retail items within the spa

401K with company match

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Employee assistance program

Paid Time Off

Holiday pay

Career advancement potential

Anniversary Program

Work performance incentives

Job Description

Mirbeau Inn & Spa is a distinguished, family-owned hospitality company with over 25 years of experience delivering award-winning service grounded in wellness, care, and excellence. Known for its commitment to genuine hospitality, Mirbeau operates in the luxury hospitality sector, specifically focusing on creating serene, wellness-inspired guest experiences through its world-class spa and dining offerings. The company has earned recognition including Forbes ratings, reflecting its dedication to quality and guest satisfaction. Mirbeau emphasizes a workplace culture where employees feel supported, respected, and empowered to grow. Health, balance, and well-being are core values embedded in the organizational ethos, ensuring a nurturing environment for both guests and staff alike.

The role of Food & Beverage Supervisor at Mirbeau Inn & Spa represents a unique opportunity to join a high-standard hospitality team committed to excellence and wellness-focused guest experiences. This supervisory position is integral to managing daily front-of-house operations within a refined dining context, supporting the delivery of seamless, elevated service that aligns with the brand's values and standards. As a Food & Beverage Supervisor, candidates will lead and inspire a front-of-house dining team to consistently exceed expectations through attention to detail, professionalism, and composed leadership. This hands-on role requires expertise in overseeing guest flow management, reservation optimization, and ensuring team adherence to strict hygiene and service protocols.

In addition to operational leadership, the supervisor serves as a crucial point of contact ensuring guest satisfaction through warm, informed interactions, knowledge of menu offerings, and the ability to manage special requests such as allergy accommodations. The position demands a proactive leadership style that fosters a culture of accountability, respect, and continuous improvement among staff members. Candidates should demonstrate polished professionalism, strong communication skills, and the capacity to maintain composure under pressure while driving an environment of collaboration and elevated hospitality.

The Food & Beverage Supervisor will also participate in administrative duties including staff scheduling, POS system management, and coordination with kitchen and other resort departments to ensure an integrated guest experience. This role offers a competitive pay rate of $23 to $26 per hour and embodies Mirbeau's philosophy of balance, wellness, and career advancement potential. This opportunity is particularly exciting as it is linked to a new property opening in Spring 2026 located in Beacon, NY, positioning the successful candidate at the forefront of a new chapter within the Mirbeau portfolio.

Overall, the ideal candidate for this role is a detail-oriented, reliable professional passionate about hospitality, leadership, and wellness. They thrive in refined, high-volume environments and are committed to creating memorable guest moments through thoughtful service and collaborative teamwork. At Mirbeau Inn & Spa, the Food & Beverage Supervisor is not just a management position but a leadership role that embodies the company’s dedication to excellence and genuine care, making it an ideal career for those aspiring to lead where only the best of the best belong.

Job Requirements

Associate's degree in restaurant or food service management or minimum 3 years supervisory or management experience in high-volume, fine dining environment
experience in high-end or fine dining settings preferred
comprehensive knowledge of food and beverage industry
ability to work evenings, weekends, and holidays required

Job Qualifications

Associate's degree in restaurant or food service management or a minimum of 3 years of supervisory or management experience in a high-volume, fine dining environment
experience in high-end or fine dining settings strongly preferred
comprehensive knowledge of the food and beverage industry
ability to work evenings, weekends, and holidays required
leads with intention, integrity, and purpose
demonstrates strong team leadership and the ability to foster a collaborative work environment
maintains composure and clear thinking under pressure, resolving issues with sound judgment and professionalism
consistently polished, well-groomed, and professional in appearance and demeanor
maintains confidentiality and discretion with guest information, staff relations, and internal operations
exceptional guest service skills with a focus on creating elevated, personalized experiences
friendly, approachable, and able to build strong rapport with guests, staff, and leadership
courteous and composed during high-pressure or challenging guest interactions
takes pride in thoughtful, detail-driven service that reflects Mirbeau's elevated hospitality standards
excellent verbal and written communication abilities
strong, articulate communicator with the ability to lead and motivate a team
highly organized and detail-oriented, with strong multitasking capabilities

Job Duties

Lead and supervise the front-of-house team to consistently exceed guest expectations
ensure prompt, efficient, and elevated food and beverage service throughout all dining areas
greet spa and restaurant guests warmly using Forbes and Mirbeau-approved service language
maintain a thorough knowledge of current spa, dining, and room packages to support informed guest interactions
promote positive guest relations, address complaints, concerns, and special requests with professionalism and urgency
monitor guest flow, manage reservations, and optimize floor plans to enhance seating and service efficiency
maintain deep knowledge of all menu offerings, including ingredients, preparation methods, and presentation standards
safely manage allergy-related requests and ensure all team members follow appropriate protocols
support event staff as needed to ensure seamless service across all guest experiences
lead by example, fostering a culture of accountability, respect, and continuous improvement
monitor staff appearance, demeanor, and professionalism to uphold Mirbeau's refined service standards
coach and support staff regularly to enhance performance and uphold service consistency
recognize strong performance and address concerns through timely, solutions-focused feedback
collaborate with HR and leadership on disciplinary actions, ensuring consistency and fairness
assist with hiring and onboarding of FOH team members when necessary
cash out service staff at end of shifts, verifying sidework completion and proper close-out procedures
assign and oversee FOH staff sidework to ensure shift and service preparedness, cleanliness and consistency in all service areas
support staff with daily operational needs
oversee daily FOH operations to maintain smooth service flow and guest satisfaction
maintain effective communication and coordination with kitchen and back-of-house teams
collaborate with other departments to deliver seamless, resort-wide guest experiences
manage and review reservations for the dining venue
utilize the POS system for order entry, payment processing, corrections, voids, and end-of-day reporting
maintain POS expertise, including the entry of new menu items and system updates
organize, maintain, and ensure cleanliness of all FOH and service areas
monitor and adjust staffing levels based on business needs and forecasted volume
ensure proper sanitation and housekeeping throughout all F&B areas
attend and participate in staff meetings, trainings, and events as required
ensure proper handling and reporting of guest accidents and safety-related incidents
recognize and manage potentially intoxicated, disruptive, or inappropriate guests with urgency and professionalism
support additional front-of-house or cross-departmental duties as assigned