Job Overview
Employment Type
Full-time
Benefits
Commuter stipend
Free Hyatt Hotel Stays
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Educational Reimbursement
Adoption assistance
fitness center access
Partner discounts
Job Description
Hyatt is a globally renowned hospitality company known for its commitment to creating exceptional guest experiences and fostering a supportive work environment. Hyatt offers a diverse portfolio of hotels, resorts, and vacation properties with a focus on delivering quality service and innovative hospitality. The company values personal and professional growth, providing employees with extensive opportunities to develop their skills and advance their careers within the organization. Hyatt's culture nurtures curiosity, encourages exploration of different roles, brands, and international opportunities, and supports employees in charting their own career paths. Founded on principles of inclusiveness and respect for all individuals, Hyatt promotes diversity and equal opportunity in its workforce.
At Hyatt Centric Austin, the Food and Beverage Supervisor role is a pivotal position designed for an experienced and motivated individual eager to contribute to the success of the food and beverage operations. This role involves assisting the Venues Manager in overseeing daily activities, leading a dynamic team that includes servers, bartenders, and hosts or hostesses. The supervisor ensures consistent delivery of high-quality guest service, maintaining the highest standard of hospitality. Key responsibilities include supervising staff, training and mentoring team members, managing inventory and supplies, scheduling, cost control, and addressing guest inquiries and complaints professionally.
The ideal candidate thrives in a fast-paced environment, demonstrating strong organizational, interpersonal, and administrative skills. The role demands a proactive approach to coaching staff and maintaining compliance with health, safety, and sanitation regulations. In addition to operational duties, the Food and Beverage Supervisor contributes to enhancing guest satisfaction by developing service quality strategies and collaborating on menu updates, pricing, and promotions. Providing hands-on support during busy periods ensures seamless service and staff coverage.
Hyatt Centric Austin offers an inviting atmosphere through its unique food and beverage concepts. HeyDey Social Club provides a vibrant setting for guests to enjoy cocktails, coffee, natural wines, and local beers in a relaxed, social environment. The Tradition: An American Kitchen is a neighborhood restaurant offering classic American fare with global influences, delivering quality food, expertly crafted drinks, and a welcoming atmosphere. These venues allow the Food and Beverage Supervisor to engage with diverse customer preferences and foster memorable dining experiences.
This full-time position requires open availability, including weekends and holidays, to provide essential support to the team. Hyatt Centric Austin values its employees and offers a comprehensive benefits package including commuter stipends, complimentary hotel stays, medical, dental, and vision coverage, paid time off, educational reimbursement, adoption assistance, fitness center access, and various partner discounts. Joining Hyatt means becoming part of a company committed to expanding horizons and unlocking career potential while making every guest’s visit exceptional.
At Hyatt Centric Austin, the Food and Beverage Supervisor role is a pivotal position designed for an experienced and motivated individual eager to contribute to the success of the food and beverage operations. This role involves assisting the Venues Manager in overseeing daily activities, leading a dynamic team that includes servers, bartenders, and hosts or hostesses. The supervisor ensures consistent delivery of high-quality guest service, maintaining the highest standard of hospitality. Key responsibilities include supervising staff, training and mentoring team members, managing inventory and supplies, scheduling, cost control, and addressing guest inquiries and complaints professionally.
The ideal candidate thrives in a fast-paced environment, demonstrating strong organizational, interpersonal, and administrative skills. The role demands a proactive approach to coaching staff and maintaining compliance with health, safety, and sanitation regulations. In addition to operational duties, the Food and Beverage Supervisor contributes to enhancing guest satisfaction by developing service quality strategies and collaborating on menu updates, pricing, and promotions. Providing hands-on support during busy periods ensures seamless service and staff coverage.
Hyatt Centric Austin offers an inviting atmosphere through its unique food and beverage concepts. HeyDey Social Club provides a vibrant setting for guests to enjoy cocktails, coffee, natural wines, and local beers in a relaxed, social environment. The Tradition: An American Kitchen is a neighborhood restaurant offering classic American fare with global influences, delivering quality food, expertly crafted drinks, and a welcoming atmosphere. These venues allow the Food and Beverage Supervisor to engage with diverse customer preferences and foster memorable dining experiences.
This full-time position requires open availability, including weekends and holidays, to provide essential support to the team. Hyatt Centric Austin values its employees and offers a comprehensive benefits package including commuter stipends, complimentary hotel stays, medical, dental, and vision coverage, paid time off, educational reimbursement, adoption assistance, fitness center access, and various partner discounts. Joining Hyatt means becoming part of a company committed to expanding horizons and unlocking career potential while making every guest’s visit exceptional.
Job Requirements
- Previous food and beverage experience required
- open availability including weekends and holidays
- ability to multitask and prioritize in a fast-paced environment
- excellent communication skills
- proficiency with Micros Symphony POS Microsoft Word Outlook and Excel
- knowledge of health and safety regulations
- strong organizational and interpersonal skills
- leadership experience preferred
- willingness to enforce safety and sanitation standards
Job Qualifications
- Minimum of 2-year food and beverage banquet or hospitality supervisory experience preferred
- candidates with experience as lead bartender leader server or banquet captain will be considered
- a true desire to exceed guest expectations in a fast-paced customer service environment
- prior experience in bars is preferred
- refined written and verbal communication skills
- service oriented style with professional presentation skills
- must have excellent organizational interpersonal administrative skills
- previous experience in a supervisory or leadership role in the food and beverage industry is preferred
- strong knowledge of food and beverage operations including service techniques and standards
- proficient in Micros Symphony POS knowledge Microsoft Word Outlook and Excel
- ability to multitask prioritize tasks and handle pressure in a fast-paced environment
- familiarity with health and safety regulations and willingness to enforce them
- open availability including the ability to work weekends and holidays
- strong emotional intelligence and interpersonal skillset
Job Duties
- Supervise food and beverage staff including servers bartenders and hosts or hostesses
- train and mentor team members ensuring adherence to service standards and procedures
- participate in colleague coaching and counseling
- maintain cleanliness organization and compliance with safety and sanitation regulations in dining areas
- monitor inventory levels and assist in ordering supplies to maintain adequate stock
- handle guest inquiries concerns and complaints in a professional and efficient manner
- schedule staff and manage labor costs effectively while maintaining service standards
- assist in developing and implementing strategies to enhance guest satisfaction and improve service quality
- ensure compliance with health and safety regulations and maintain a safe working environment
- collaborate with management to create and update menus pricing and promotions
- conduct regular inspections to evaluate service quality and resolve any issues promptly
- provide on the floor support including but not limited to covering breaks and assisting with hands on service to meet business demands
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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