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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Weekend Shifts
Benefits
Discounted rates
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
Holiday pay
career advancement
Job Description
Mirbeau is a distinguished hospitality company that has been delivering award-winning service rooted in wellness, care, and excellence for over 25 years. As a Forbes-rated, family-owned establishment, Mirbeau is committed to fostering a workplace environment where employees feel supported, respected, and empowered to grow both personally and professionally. The company embraces core values centered on health, balance, and well-being, which are reflected in every aspect of their service and operational philosophy. This dedication ensures that guests experience not only comfort and luxury but also a holistic sense of wellness during their stay. Mirbeau operates with a commitment to excellence in... Show More
Job Requirements
- Associate's degree in restaurant or food service management or a minimum of 3 years of supervisory or management experience in a high-volume, fine dining environment
- Experience in high-end or fine dining settings strongly preferred
- Comprehensive knowledge of the food & beverage industry
- Ability to work evenings, weekends, and holidays required
Job Qualifications
- Leads with intention, integrity, and purpose
- Demonstrates strong team leadership and the ability to foster a collaborative work environment
- Maintains composure and clear thinking under pressure, resolving issues with sound judgment and professionalism
- Consistently polished, well-groomed, and professional in appearance and demeanor
- Maintains confidentiality and discretion with guest information, staff relations, and internal operations
- Exceptional guest service skills with a focus on creating elevated, personalized experiences
- Friendly, approachable, and able to build strong rapport with guests, staff, and leadership
- Courteous and composed during high-pressure or challenging guest interactions
- Takes pride in thoughtful, detail-driven service that reflects Mirbeau's elevated hospitality standards
- Excellent verbal and written communication abilities
- Strong, articulate communicator with the ability to lead and motivate a team
- Highly organized and detail-oriented, with strong multitasking capabilities
Job Duties
- Lead and supervise the front-of-house team to consistently exceed guest expectations
- Ensure prompt, efficient, and elevated food and beverage service throughout all dining areas
- Greet spa and restaurant guests warmly using Forbes and Mirbeau-approved service language
- Maintain a thorough knowledge of current spa, dining, and room packages to support informed guest interactions
- Promote positive guest relations
- address complaints, concerns, and special requests with professionalism and urgency
- Monitor guest flow, manage reservations, and optimize floor plans to enhance seating and service efficiency
- Maintain deep knowledge of all menu offerings, including ingredients, preparation methods, and presentation standards
- Safely manage allergy-related requests and ensure all team members follow appropriate protocols
- Support event staff as needed to ensure seamless service across all guest experiences
- Lead by example, fostering a culture of accountability, respect, and continuous improvement
- Monitor staff appearance, demeanor, and professionalism to uphold Mirbeau's refined service standards
- Coach and support staff regularly to enhance performance and uphold service consistency
- Recognize strong performance and address concerns through timely, solutions-focused feedback
- Collaborate with HR and leadership on disciplinary actions, ensuring consistency and fairness
- Assist with hiring and onboarding of FOH team members when necessary
- Cash out service staff at end of shifts, verifying sidework completion and proper close-out procedures
- Assign and oversee sidework to ensure cleanliness and consistency in all service areas
- Support staff with daily operational needs
- Oversee daily FOH operations to maintain smooth service flow and guest satisfaction
- Maintain effective communication and coordination with kitchen and back-of-house teams
- Collaborate with other departments to deliver seamless, resort-wide guest experiences
- Manage and review reservations for the dining venue
- Utilize the POS system for order entry, payment processing, corrections, voids, and end-of-day reporting
- Maintain POS expertise, including the entry of new menu items and system updates
- Organize, maintain, and ensure cleanliness of all FOH and service areas
- Monitor and adjust staffing levels based on business needs and forecasted volume
- Ensure proper sanitation and housekeeping throughout all F&B areas
- Attend and participate in staff meetings, trainings, and events as required
- Ensure proper handling and reporting of guest accidents and safety-related incidents
- Recognize and manage potentially intoxicated, disruptive, or inappropriate guests with urgency and professionalism
- Support additional front-of-house or cross-departmental duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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