Food and Beverage Supervisor

Hilton Garden Inn Steele Creek located at 4936 Trojan Drive, Charlotte, NC 28278, is part of the renowned Maya Hotels family, a prominent hospitality group that represents multiple well-respected hotel brands including Holiday Inn Express, Candlewood Suites, avid hotel, Tru, Hilton Garden Inn, Hampton Inn, Aloft, and Courtyard. Maya Hotels is recognized for its dedication to delivering exceptional guest experiences across its twelve properties, emphasizing service excellence, team collaboration, and operational precision. The company fosters a supportive and friendly work environment promoting career growth and a healthy work-life balance. Employees have access to competitive salaries, performance-based bonuses, and comprehensive benefits such as medical, dental, vision insurance, 401K retirement plans with employer contributions, paid time off, and employee perks including referral programs and hotel discounts. Joining Maya Hotels means becoming part of a dynamic industry leader committed to upholding high standards in hospitality and guest satisfaction.

The Food and Beverage Supervisor role is a pivotal position within the Hilton Garden Inn Steele Creek that requires hands-on leadership and effective management of day-to-day operations across the restaurant, bar, and banquet services. This role is uniquely focused on active leadership from the floor, ensuring smooth service flow, cost control without sacrificing quality, and consistent delivery of exceptional guest experiences, whether during busy dinner services or large-scale events. The supervisor's responsibilities extend beyond oversight to include managing staffing, scheduling, training, and mentoring team members while maintaining compliance with food safety protocols and operational procedures. The role demands a proactive individual with strong decision-making skills, the ability to lead a high-performing team, and a sharp financial acumen to monitor budgets and maximize revenue in collaboration with catering offices. Candidates should be ready to engage with guests directly, handle inquiries and complaints efficiently, and work collaboratively with other hotel departments to ensure seamless service delivery.

This position is ideal for a professional with at least two years of supervisory experience in food and beverage or banquet operations, a high school diploma (hospitality certifications are advantageous), and a demonstrated capacity to lead teams, control costs, and enhance guest satisfaction. The Food and Beverage Supervisor must be physically able to handle the demands of the hospitality environment, including standing for extended periods, lifting up to 50 pounds, and performing tasks in a fast-paced setting. This role offers an excellent opportunity for career advancement within Maya Hotels, providing a challenging and rewarding environment where leadership, operational expertise, and a passion for hospitality converge to deliver outstanding guest service and business success.