Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
company-paid disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
Hyatt Westlake is a distinguished hotel known for its commitment to exceptional guest experiences and superior hospitality services. Nestled in a prime location, Hyatt Westlake offers guests a blend of luxury, comfort, and personalized service. The hotel features a variety of amenities, including fine dining options, event spaces, and beautifully appointed rooms, making it a preferred destination for both business and leisure travelers. Hyatt Westlake operates under the broader umbrella of HM Alpha Hotels & Resorts, a company dedicated to fostering an inclusive and respectful workplace environment that values equal opportunity and diversity.
The Food and Beverage Supervisor role at Hyatt Westlake is a pivotal position within the hotel's Food and Beverage division. This full-time role, with a competitive pay range of $23.00 to $25.00 per hour, is integral to delivering outstanding guest experiences in the hotel's front-of-house areas, including the coffee shop. The Food and Beverage Supervisor leads, trains, and supports a team of associates to ensure efficient, seamless, and memorable dining experiences for all guests. This role combines leadership, organizational skills, and a passion for hospitality to uphold Hyatt's high standards of cleanliness, professionalism, and guest satisfaction.
In this role, the supervisor will oversee daily operations, including scheduling dining reservations, coordinating special events, and managing team assignments. A critical aspect of the position involves direct guest interaction, greeting and escorting guests, addressing concerns promptly, and ensuring a welcoming atmosphere at all times. The supervisor also assists in menu planning, beverage preparation, and expediting orders when necessary, demonstrating a hands-on approach to operational excellence.
Financial responsibilities such as cash handling, verifying receipts, and balancing registers are part of this position, underscoring the need for integrity and attention to detail. Recognizing and rewarding team members who demonstrate empowerment and exceptional service is also a vital component, fostering a motivated and cohesive team environment. Candidates with a minimum of one year of cashier experience, two years as a server, and one year in direct sales or retail will find a supportive platform to grow, with supervisory experience in food and beverage considered a strong advantage.
Hyatt Westlake emphasizes continuous improvement and professional development, supporting its employees with comprehensive benefits that include medical, dental, and vision coverage, company-paid disability and life insurance, an employee assistance program, supplemental benefits, 401(k) with match, employee discounts, and paid vacation and sick time. The hotel is committed to creating a workplace free from discrimination and harassment, reflecting the core values of HM Alpha Hotels & Resorts. This position requires successful completion of a background check prior to employment, ensuring a safe and reliable team.
This is an excellent opportunity for individuals passionate about hospitality and leadership who are eager to contribute to Hyatt Westlake's renowned service culture and guest satisfaction standards. The Food and Beverage Supervisor will play a crucial role in shaping the dining experience, empowering team members, and upholding the integrity and reputation of Hyatt Westlake's food and beverage services.
The Food and Beverage Supervisor role at Hyatt Westlake is a pivotal position within the hotel's Food and Beverage division. This full-time role, with a competitive pay range of $23.00 to $25.00 per hour, is integral to delivering outstanding guest experiences in the hotel's front-of-house areas, including the coffee shop. The Food and Beverage Supervisor leads, trains, and supports a team of associates to ensure efficient, seamless, and memorable dining experiences for all guests. This role combines leadership, organizational skills, and a passion for hospitality to uphold Hyatt's high standards of cleanliness, professionalism, and guest satisfaction.
In this role, the supervisor will oversee daily operations, including scheduling dining reservations, coordinating special events, and managing team assignments. A critical aspect of the position involves direct guest interaction, greeting and escorting guests, addressing concerns promptly, and ensuring a welcoming atmosphere at all times. The supervisor also assists in menu planning, beverage preparation, and expediting orders when necessary, demonstrating a hands-on approach to operational excellence.
Financial responsibilities such as cash handling, verifying receipts, and balancing registers are part of this position, underscoring the need for integrity and attention to detail. Recognizing and rewarding team members who demonstrate empowerment and exceptional service is also a vital component, fostering a motivated and cohesive team environment. Candidates with a minimum of one year of cashier experience, two years as a server, and one year in direct sales or retail will find a supportive platform to grow, with supervisory experience in food and beverage considered a strong advantage.
Hyatt Westlake emphasizes continuous improvement and professional development, supporting its employees with comprehensive benefits that include medical, dental, and vision coverage, company-paid disability and life insurance, an employee assistance program, supplemental benefits, 401(k) with match, employee discounts, and paid vacation and sick time. The hotel is committed to creating a workplace free from discrimination and harassment, reflecting the core values of HM Alpha Hotels & Resorts. This position requires successful completion of a background check prior to employment, ensuring a safe and reliable team.
This is an excellent opportunity for individuals passionate about hospitality and leadership who are eager to contribute to Hyatt Westlake's renowned service culture and guest satisfaction standards. The Food and Beverage Supervisor will play a crucial role in shaping the dining experience, empowering team members, and upholding the integrity and reputation of Hyatt Westlake's food and beverage services.
Job Requirements
- High school diploma or equivalent
- Minimum of one year cashier experience two years server experience and one year in direct sales or retail or equivalent combination
- Previous supervisory or leadership experience in food and beverage preferred
- Strong leadership and organizational skills
- Excellent guest service and conflict resolution abilities
- Ability to multitask and work in a fast-paced environment
- Successful completion of a background check prior to employment
Job Qualifications
- Strong leadership skills with the ability to supervise train and motivate a team
- Excellent guest service and conflict-resolution abilities
- Strong organizational skills for scheduling coordinating and managing daily operations
- Attention to detail in cleanliness presentation and service delivery
- Ability to multitask and adapt in a fast-paced environment
- Minimum of one year cashier experience two years server experience and one year in direct sales or retail or equivalent combination
- Previous supervisory or leadership experience in food and beverage preferred
- High school diploma or equivalent required
Job Duties
- Supervise train and support the front-of-house and coffee shop teams to provide prompt courteous and professional service
- Schedule dining reservations coordinate special events and arrange services for parties or groups
- Greet guests escort them to tables provide menus and ensure a welcoming experience
- Address and resolve guest complaints effectively and professionally
- Assign work tasks and oversee daily activities of associates to ensure smooth operations
- Inspect serving stations for neatness cleanliness and readiness requisition supplies as needed
- Assist in planning menus preparing beverages and expediting food orders when necessary
- Manage cash handling responsibilities including collecting payments verifying receipts and balancing registers
- Reward and recognize team members who use empowerment to meet or exceed guest expectations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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