Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,304.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401K matching plan
Life insurance
Hospital confinement plan
Pet insurance
Paid Time Off
Paid holidays
Job Description
Ponte Vineyard Inn is a distinguished Four Diamond boutique hotel featuring 90 elegant rooms, situated adjacent to the renowned Ponte Winery. Nestled among 300 acres of mature vineyards and scenic rolling hills, the Inn offers a tranquil retreat from the hustle and bustle of city life. It is conveniently located within a short drive from most parts of Southern California, making it a preferred destination for guests seeking relaxation and luxury in a serene country setting. The Inn has established itself as a premier location for wine enthusiasts and travelers looking for exceptional hospitality, exquisite wine, and gourmet dining experiences surrounded by natural beauty. Known for its high standard of service and its commitment to guest satisfaction, Ponte Vineyard Inn provides a unique blend of hospitality services in an inviting and picturesque environment.
The Food and Beverage Supervisor role at Ponte Vineyard Inn is a critical position responsible for overseeing the daily operations and ensuring a superior dining experience across all food and beverage areas. This includes managing front-of-house operations in venues such as The Cellar, Bouquet Restaurant, In-Room Dining, and The Poolside Bar and Café. The supervisor is tasked with continuously exceeding guest expectations by ensuring the quality of food, wine, and service consistently meets the Inn’s stringent standards. Beyond guest satisfaction, the role involves supporting management in protecting company assets by implementing cost controls, managing inventory, and enforcing safety and sanitation protocols.
The position is structured to maintain a friendly, courteous, timely, and professional atmosphere which results in high levels of guest and associate satisfaction. This role requires a proactive leader capable of motivating and coaching associates, maintaining a positive work environment, and handling guest concerns with diplomacy and efficiency. As the manager on duty (MOD) during shifts, the supervisor ensures smooth business operations, compliance with federal and state regulations, and adherence to the Inn’s service standards.
Compensation for this role is set at $70,304 annually, and it includes comprehensive benefits such as medical, dental, and vision insurance, a 401k matching plan, life and hospital confinement insurance, pet insurance, three weeks of paid time off (PTO), and paid holidays. These benefits reflect Ponte Vineyard Inn’s dedication to supporting the well-being and work-life balance of its employees.
This role demands strong communication skills, energy, integrity, and the ability to make quick decisions in dynamic situations. Knowledge of food safety and sanitation, hospitality industry standards, and wine pairing is highly valued. Candidates must be able to provide clear direction to associates while embodying the company values of excellence, respect, and honesty. Proficiency in Microsoft Word and Excel further supports the administrative responsibilities of the position, such as scheduling, reporting, and inventory management. Overall, the Food and Beverage Supervisor position is ideal for a dedicated hospitality professional seeking to elevate their career while contributing to an outstanding guest experience in a beautiful vineyard setting.
The Food and Beverage Supervisor role at Ponte Vineyard Inn is a critical position responsible for overseeing the daily operations and ensuring a superior dining experience across all food and beverage areas. This includes managing front-of-house operations in venues such as The Cellar, Bouquet Restaurant, In-Room Dining, and The Poolside Bar and Café. The supervisor is tasked with continuously exceeding guest expectations by ensuring the quality of food, wine, and service consistently meets the Inn’s stringent standards. Beyond guest satisfaction, the role involves supporting management in protecting company assets by implementing cost controls, managing inventory, and enforcing safety and sanitation protocols.
The position is structured to maintain a friendly, courteous, timely, and professional atmosphere which results in high levels of guest and associate satisfaction. This role requires a proactive leader capable of motivating and coaching associates, maintaining a positive work environment, and handling guest concerns with diplomacy and efficiency. As the manager on duty (MOD) during shifts, the supervisor ensures smooth business operations, compliance with federal and state regulations, and adherence to the Inn’s service standards.
Compensation for this role is set at $70,304 annually, and it includes comprehensive benefits such as medical, dental, and vision insurance, a 401k matching plan, life and hospital confinement insurance, pet insurance, three weeks of paid time off (PTO), and paid holidays. These benefits reflect Ponte Vineyard Inn’s dedication to supporting the well-being and work-life balance of its employees.
This role demands strong communication skills, energy, integrity, and the ability to make quick decisions in dynamic situations. Knowledge of food safety and sanitation, hospitality industry standards, and wine pairing is highly valued. Candidates must be able to provide clear direction to associates while embodying the company values of excellence, respect, and honesty. Proficiency in Microsoft Word and Excel further supports the administrative responsibilities of the position, such as scheduling, reporting, and inventory management. Overall, the Food and Beverage Supervisor position is ideal for a dedicated hospitality professional seeking to elevate their career while contributing to an outstanding guest experience in a beautiful vineyard setting.
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage operations or hospitality management
- Ability to obtain and maintain a Food Handlers Card
- Ability to obtain and maintain a Responsible Beverage Service Card
- Must be 21 years of age or older
- Ability to lift and carry heavy items up to 25 lbs
- Flexibility to work varied shifts including weekends and holidays
- Strong leadership and interpersonal skills
- Excellent communication skills
- Basic computer proficiency
- Commitment to upholding company values and service standards
Job Qualifications
- Must be 21 years of age or older
- Ability to obtain and maintain a valid Food Handlers Card is required
- Ability to obtain and maintain a valid Responsible Beverage Service Card is required
- Must be able to lift and carry 25 lbs
- Must be flexible to work a schedule that meets the demands of our hotel and guests needs
- Ability to provide direction to associates in a respectful manner
- Has natural instincts and insight for finding the best solution to unclear situations
- Exhibits integrity (honesty and truthfulness)
- Energetic and takes initiative
- Ability to make quick and sound decisions
- Understanding of food safety and sanitation, keeping within health codes
- Expert food knowledge, and food pairing with wine a plus
- Computer skills with Microsoft Word and Excel
- Must be outgoing and able to approach guests and initiate conversation and actively connect with others
- Strong verbal and written communication skills
Job Duties
- Understand Ponte Values and Service Standards and adhere to them
- Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency
- Be the manager on duty during shifts and responsible for maintaining a smooth operation
- Be familiar with information concerning front-of-house operations such as daily beverage sales, cost-of-sales, and labor costs
- Assist in achieving objectives in sales, service, quality, cleanliness and environmental standards set by the hotel
- Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the operation, associates and guests
- Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to the company guidelines
- Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences, referring to the Food and Beverage Manager or Hotel Manager if necessary
- Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, prompt, and efficient manner
- Follow up to ensure guest satisfaction
- Be confident in taking the lead and resolve any guest issues that arise
- Supervise all aspects of the front-of-house operations in the Food and Beverage department including The Cellar, Bouquet Restaurant, In-Room Dining and The Poolside Bar and Café by exercising demonstrated knowledge and experience in all phases of restaurant, bar, and staffing
- Ensure that all food products are consistently prepared and served according to the Executive Chef’s recipes, and the hotel standards
- Ensure all equipment is kept clean and kept in excellent working condition
- Ensure that all side work responsibilities are completed by associates through personal inspection
- Maintain a positive work environment through teamwork and consistent positive motivation
- Ensure that all associates are kept informed of property activities and status changes
- Work with Food and Beverage Manager and Hotel Manager to interview potential candidates
- Motivate and coach all associates
- Provide training and feedback for all associates as needed to ensure guest satisfaction is maintained
- Consult with Food and Beverage Manager and/or Hotel Manager for associate counseling
- Set the example of excellence in standards to other associates at all times
- Assist associates with additional job duties as business dictates and is required
- Work with Food and Beverage Manager and Hotel Manager to maintain associate training program and update as business needs or procedures change
- Monitor and track breaks and meal periods, attendance and performance of associates
- Report any policy or procedure violations to the Restaurant Manager and Human Resources immediately
- Complete associate schedule based on labor budget and occupancy needs
- Review and approve associate’s timecard reports according to company policy and procedure
- Complete daily manager on duty report
- Be familiar and knowledgeable with all food and beverage menus including knowledge of Ponte wines
- Provide a safe and secure environment for guests by ensuring all safe food handling practices are being followed
- Work with other members of the leadership team to ensure the front-of-house is stocked with essentials and complete inventory and orders on a regular basis
- Contribute to the creation and/or revision of written standard operating procedures
- Communicate guest issues/concerns with the guest services department
- Perform any additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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