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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,304.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401K matching plan
Life insurance
Hospital confinement plan
Pet insurance
Paid Time Off
Paid holidays
Job Description
Ponte Vineyard Inn is a distinguished Four Diamond boutique hotel featuring 90 elegant rooms, situated adjacent to the renowned Ponte Winery. Nestled among 300 acres of mature vineyards and scenic rolling hills, the Inn offers a tranquil retreat from the hustle and bustle of city life. It is conveniently located within a short drive from most parts of Southern California, making it a preferred destination for guests seeking relaxation and luxury in a serene country setting. The Inn has established itself as a premier location for wine enthusiasts and travelers looking for exceptional hospitality, exquisite wine, and gourmet dining experiences... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in food and beverage operations or hospitality management
- Ability to obtain and maintain a Food Handlers Card
- Ability to obtain and maintain a Responsible Beverage Service Card
- Must be 21 years of age or older
- Ability to lift and carry heavy items up to 25 lbs
- Flexibility to work varied shifts including weekends and holidays
- Strong leadership and interpersonal skills
- Excellent communication skills
- Basic computer proficiency
- Commitment to upholding company values and service standards
Job Qualifications
- Must be 21 years of age or older
- Ability to obtain and maintain a valid Food Handlers Card is required
- Ability to obtain and maintain a valid Responsible Beverage Service Card is required
- Must be able to lift and carry 25 lbs
- Must be flexible to work a schedule that meets the demands of our hotel and guests needs
- Ability to provide direction to associates in a respectful manner
- Has natural instincts and insight for finding the best solution to unclear situations
- Exhibits integrity (honesty and truthfulness)
- Energetic and takes initiative
- Ability to make quick and sound decisions
- Understanding of food safety and sanitation, keeping within health codes
- Expert food knowledge, and food pairing with wine a plus
- Computer skills with Microsoft Word and Excel
- Must be outgoing and able to approach guests and initiate conversation and actively connect with others
- Strong verbal and written communication skills
Job Duties
- Understand Ponte Values and Service Standards and adhere to them
- Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency
- Be the manager on duty during shifts and responsible for maintaining a smooth operation
- Be familiar with information concerning front-of-house operations such as daily beverage sales, cost-of-sales, and labor costs
- Assist in achieving objectives in sales, service, quality, cleanliness and environmental standards set by the hotel
- Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the operation, associates and guests
- Control cash and other receipts by adhering to proper cash handling and reconciliation procedures in accordance to the company guidelines
- Diplomatically and effectively handle all guest complaints, including difficult and unusual occurrences, referring to the Food and Beverage Manager or Hotel Manager if necessary
- Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, prompt, and efficient manner
- Follow up to ensure guest satisfaction
- Be confident in taking the lead and resolve any guest issues that arise
- Supervise all aspects of the front-of-house operations in the Food and Beverage department including The Cellar, Bouquet Restaurant, In-Room Dining and The Poolside Bar and Café by exercising demonstrated knowledge and experience in all phases of restaurant, bar, and staffing
- Ensure that all food products are consistently prepared and served according to the Executive Chef’s recipes, and the hotel standards
- Ensure all equipment is kept clean and kept in excellent working condition
- Ensure that all side work responsibilities are completed by associates through personal inspection
- Maintain a positive work environment through teamwork and consistent positive motivation
- Ensure that all associates are kept informed of property activities and status changes
- Work with Food and Beverage Manager and Hotel Manager to interview potential candidates
- Motivate and coach all associates
- Provide training and feedback for all associates as needed to ensure guest satisfaction is maintained
- Consult with Food and Beverage Manager and/or Hotel Manager for associate counseling
- Set the example of excellence in standards to other associates at all times
- Assist associates with additional job duties as business dictates and is required
- Work with Food and Beverage Manager and Hotel Manager to maintain associate training program and update as business needs or procedures change
- Monitor and track breaks and meal periods, attendance and performance of associates
- Report any policy or procedure violations to the Restaurant Manager and Human Resources immediately
- Complete associate schedule based on labor budget and occupancy needs
- Review and approve associate’s timecard reports according to company policy and procedure
- Complete daily manager on duty report
- Be familiar and knowledgeable with all food and beverage menus including knowledge of Ponte wines
- Provide a safe and secure environment for guests by ensuring all safe food handling practices are being followed
- Work with other members of the leadership team to ensure the front-of-house is stocked with essentials and complete inventory and orders on a regular basis
- Contribute to the creation and/or revision of written standard operating procedures
- Communicate guest issues/concerns with the guest services department
- Perform any additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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