Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,900.00 - $64,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
team environment
Job Description
Rolling Hills Casino is a prominent gaming and entertainment establishment known for providing an exceptional hospitality experience. Situated in a vibrant location, the casino attracts a diverse clientele seeking top-tier gaming, dining, and entertainment options. As part of its commitment to excellence, Rolling Hills Casino offers a dynamic work environment that encourages growth, teamwork, and continuous improvement. The casino prides itself on maintaining high standards of service and hospitality, making it a sought-after destination for both guests and professionals in the industry.
The Food & Beverage Supervisor role at Rolling Hills Casino is a pivotal position within the hospitality team, responsible for overseeing daily food and beverage operations across multiple venues within the casino, including restaurants, bars, and the gaming floor. This role demands a seasoned professional who excels in leadership, operational management, and customer service. The supervisor ensures that all food and beverage services meet stringent quality standards and comply with health and safety regulations.
In this role, the Food & Beverage Supervisor manages a team of up to 45 employees, fostering a hospitable and efficient work atmosphere. They are tasked with scheduling, training, and monitoring staff performance to ensure smooth operations. The supervisor collaborates closely with the kitchen and bar teams to develop diverse and appealing menus, manages inventory effectively, controls costs, and maximizes profitability. Additionally, the supervisor addresses customer inquiries and resolves any issues promptly to ensure a positive dining experience for all guests.
The position requires a candidate with a strong passion for the hospitality industry, exceptional communication skills, and the ability to handle multiple tasks in a fast-paced environment. The Food & Beverage Supervisor must be adept at operating point-of-sale systems, managing cash and credit transactions, and enforcing responsible beverage service guidelines. Furthermore, the role involves preparing written communications and reports, maintaining sanitary and organized work areas, and ensuring adherence to departmental policies and procedures. The ideal candidate will possess relevant educational qualifications, specialized food service experience, certifications such as gaming licenses, RBS certification, and food handler's permits, along with physical stamina to meet the demands of the job.
The Food & Beverage Supervisor role at Rolling Hills Casino is a pivotal position within the hospitality team, responsible for overseeing daily food and beverage operations across multiple venues within the casino, including restaurants, bars, and the gaming floor. This role demands a seasoned professional who excels in leadership, operational management, and customer service. The supervisor ensures that all food and beverage services meet stringent quality standards and comply with health and safety regulations.
In this role, the Food & Beverage Supervisor manages a team of up to 45 employees, fostering a hospitable and efficient work atmosphere. They are tasked with scheduling, training, and monitoring staff performance to ensure smooth operations. The supervisor collaborates closely with the kitchen and bar teams to develop diverse and appealing menus, manages inventory effectively, controls costs, and maximizes profitability. Additionally, the supervisor addresses customer inquiries and resolves any issues promptly to ensure a positive dining experience for all guests.
The position requires a candidate with a strong passion for the hospitality industry, exceptional communication skills, and the ability to handle multiple tasks in a fast-paced environment. The Food & Beverage Supervisor must be adept at operating point-of-sale systems, managing cash and credit transactions, and enforcing responsible beverage service guidelines. Furthermore, the role involves preparing written communications and reports, maintaining sanitary and organized work areas, and ensuring adherence to departmental policies and procedures. The ideal candidate will possess relevant educational qualifications, specialized food service experience, certifications such as gaming licenses, RBS certification, and food handler's permits, along with physical stamina to meet the demands of the job.
Job Requirements
- minimum 21 years of age
- completion of orientation and safety trainings
- additional trainings as assigned
- gaming license issued by the Paskenta Gaming Commission
- RBS certification as trained at Rolling Hills Casino
- food handler's permit from a relevant government agency
- must obtain Title 31 certification as trained by Rolling Hills Casino
- valid state issued driver's license
- ability to stand for extended periods up to eight hours
- ability to lift or move up to 55 pounds
- ability to work in various environmental conditions including extreme heat, cold, and exposure to chemicals and tobacco smoke
Job Qualifications
- associate's degree or equivalent from two-year college or technical school preferred
- two years specialized experience in the food services industry
- knowledge of computers in a Windows environment
- experience with point of sale (POS) systems
- previous customer service experience
- ability to read and interpret safety rules, operating instructions, and procedure manuals
- ability to write routine reports and correspondence
- effective verbal communication skills
- mathematical skills including addition, subtraction, multiplication, division, and interpreting bar graphs
- reasoning ability to apply common sense and problem-solving skills
Job Duties
- provides consistent, attentive and friendly service to guests
- determines work procedures, prepares work schedules, and expedites workflow
- issues written and oral instructions in a timely manner
- assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
- addresses and resolves any problems during assigned shift such as customer complaints and employee problems
- maintains a hospitable and team atmosphere with fellow staff
- sells alcoholic beverages and food to guests following RBS guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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