Food and Beverage Server Assistant

The Ritz-Carlton Cleveland, located at 1515 W 3rd St, Cleveland, Ohio, is part of the prestigious Marriott International portfolio, recognized worldwide for its luxury hospitality and exceptional guest experiences. As a luxury hotel, The Ritz-Carlton prides itself on setting the standard for upscale accommodations, precision guest services, and creating memorable stays that guests cherish long after their visit. With over 100 award-winning hotels globally, the brand’s commitment to excellence is embedded in its culture, fostering an empowering work environment where creativity, kindness, and compassion are valued. The Cleveland property embraces these core values, offering employees the opportunity to become part of a dynamic team dedicated to delivering the renowned Ritz-Carlton Gold Standards of service.

The position available is for a full-time, non-management role within the Rooms & Guest Services Operations category, specifically as a porter. This role is integral to maintaining the seamless operation of the hotel and contributing to the overall guest experience. Working closely with multiple departments such as housekeeping, engineering, banquet services, restaurants, and reception, porters ensure that both guests and staff have what they need promptly and efficiently at the point of request. The role demands a hands-on approach, with responsibilities ranging from delivering items to guest rooms to assisting various hotel departments with their logistical needs.

This position requires flexibility in working hours, including availability on weekends and holidays. The hourly pay is set at $15.28, reflecting the role's significant contribution to the hotel's daily success. The porter role is dynamic and physically demanding, requiring the individual to be constantly mobile — standing, walking extensively, sitting, and performing tasks in confined or elevated spaces, including navigating stairs and service ramps. Candidates must be prepared to perform physical labor such as lifting, carrying, pushing, and placing objects weighing up to 55 pounds without assistance. The role also involves reaching, kneeling, turning, stretching, and bending to meet the physical demands of the job.

Beyond the physical aspect, the porter is expected to adhere strictly to safety protocols, company policies, confidentiality standards, and quality regulations. Maintaining a professional appearance and communication style is essential at all times, as the porter directly impacts the guest’s perception of the hotel's quality and service ethos. This position offers an excellent opportunity for those seeking entry into the luxury hospitality industry without prior related experience, as no supervisory experience or specific certifications are required.

Joining The Ritz-Carlton means becoming a part of a globally recognized brand that not only focuses on delivering luxury but also fosters a diverse and inclusive workplace. Marriott International’s commitment to equal employment opportunity ensures a welcoming environment for all associates, valuing unique backgrounds, talents, and experiences. This culture of respect and empowerment encourages employees to develop their skills and grow professionally.

Porters at The Ritz-Carlton play a critical role in the daily achievement of the hotel's mission by embodying and implementing the Gold Standards of service, which include the employee promise, credo, and service values. Employees are given opportunities to take pride in their work and be part of a team that consistently strives for excellence. If you are passionate about hospitality and ready to contribute to a luxurious and memorable guest experience, this porter position at The Ritz-Carlton Cleveland provides an ideal platform to start and advance your career in the hotel industry.