
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.28
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Diversity and inclusion initiatives
Job Description
The Ritz-Carlton Cleveland, located at 1515 W 3rd St, Cleveland, Ohio, is part of the prestigious Ritz-Carlton brand under Marriott International, renowned worldwide for its exceptional luxury hospitality and commitment to delivering unparalleled guest experiences. This full-time, non-management position is a pivotal role within the hotel's Rooms and Guest Services Operations, demanding flexibility including availability for weekends and holidays. The role offers a competitive pay rate of $15.28 per hour.\n\nThis Runner position embodies the ethos of The Ritz-Carlton by contributing to creating memorable and unique guest experiences. The core responsibility involves supporting various hotel departments such as housekeeping, engineering, banquets, restaurants, and the front office by delivering necessary items to guests and associates promptly. The role is vital to ensuring seamless hotel operations, as Runners facilitate communication and logistics across departments.\n\nBeyond task execution, the Runner position requires upholding the high standards of safety, confidentiality, professionalism, and quality that The Ritz-Carlton brand represents. Associates in this role must be physically active, able to stand, sit, or walk for extended periods, navigate confined spaces, and carry items weighing up to 55 pounds safely. The position is hands-on, requiring agility, attention to detail, and a dependable work ethic.\n\nJoining The Ritz-Carlton team means embracing the company's Gold Standards, including the Employee Promise, Credo, and Service Values, which shape every interaction and operational procedure. The hotel fosters an inclusive, supportive environment that values diversity and individual contributions while promoting personal and professional growth. At The Ritz-Carlton, every team member is empowered to provide thoughtful, creative, and compassionate service, elevating the brand's reputation in luxury hospitality globally. This opportunity not only provides a chance to be part of a global network of award-winning properties but also to develop skills and build a rewarding career in hospitality with Marriott International. Become part of a culture where excellence is the foundation, and where your work profoundly impacts the guest experience and overall success of the hotel.
Job Requirements
- high school diploma or ged equivalent
- no related work experience required
- no supervisory experience required
- ability to work flexible shifts including weekends and holidays
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects up to 55 pounds
- ability to navigate narrow, confined, or elevated spaces
- commitment to upholding company policies and professional standards
Job Qualifications
- high school diploma or equivalent
- no related work experience required
- no supervisory experience required
- ability to follow company policies and quality standards
- strong teamwork and communication skills
- ability to perform physical tasks and maintain professional appearance
Job Duties
- deliver items to guests and associates promptly
- support housekeeping, engineering, banquets, restaurants, and front office departments
- follow safety and company policies
- maintain confidentiality and professional communication
- handle physical tasks such as lifting, carrying, and moving items up to 55 pounds
- navigate confined and elevated spaces
- ensure smooth operations throughout the hotel
Job Criteria
Experience
No experience required
Job Location
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