Food and Beverage Sales Coordinator

JW Marriott Minneapolis Mall of America is a distinguished luxury hotel that forms part of the renowned Marriott International portfolio, known globally for its exceptional hospitality and dedication to quality service. Located in Bloomington, Minnesota, this upscale hotel offers guests a refined experience characterized by elegant surroundings, outstanding amenities, and impeccable customer service. JW Marriott properties are celebrated for their commitment to holistic well-being, exceptional guest experiences, and fostering a supportive work environment for their associates. The JW brand emphasizes the importance of associates' happiness, recognizing that satisfied employees are the foundation of superior guest service. JW Marriott values diversity, innovation, and authenticity while nurturing growth both personally and professionally for their team members. The culture here is inclusive and community-oriented, encouraging camaraderie and a sense of belonging among associates from various backgrounds and experiences.

This position offers a full-time, non-management opportunity within the Sales & Marketing category at the JW Marriott Minneapolis Mall of America. The role involves supporting the hotel’s sales team by managing essential administrative sales tasks such as preparing sales-related documents including proposals, contracts, and banquet event orders. The successful candidate will be instrumental in promoting the Marriott brand internally and externally, ensuring consistency in brand image and client engagement. This role requires meticulous attention to detail as the associate will gather promotional materials and assemble comprehensive information packages tailored to clients’ needs. The role demands strong customer service skills as it involves direct communication with guests and clients, answering inquiries about hotel facilities, services, promotions, and special events.

Additionally, the position supports marketing initiatives by coordinating social media campaigns and beverage promotional programs, aiming to boost revenue and guest loyalty across food and beverage services. The candidate will assist management in developing and executing sales and marketing programs across all outlets including room service. Task management also includes entering and reconciling data related to commissions, leads, third parties, and more through the hotel’s sales software systems. Important customer-facing responsibilities include coordinating reservation confirmations for special and holiday events and serving as the key contact for clients by phone and email.

This role also supports operational excellence by performing various office duties like filing, emailing, typing, faxing, and copying to support the Champions and Room Service teams. The role requires adherence to company policies, maintaining a professional appearance, and safeguarding proprietary information. JW Marriott places a premium on safety; thus, reporting any accidents, injuries, or unsafe conditions is essential. Associates must demonstrate excellent communication skills, professionalism, and a team-oriented approach. The work environment involves both desk and physical tasks requiring standing, sitting, walking for extended periods, and handling light lifting. The position is hourly with a pay range between $19.74 and $20.35 and is tip eligible. JW Marriott proudly champions equal opportunity employment and strives to create a welcoming and diverse workplace where every associate can thrive.