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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.74 - $20.35
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
JW Marriott Minneapolis Mall of America is a distinguished luxury hotel that forms part of the renowned Marriott International portfolio, known globally for its exceptional hospitality and dedication to quality service. Located in Bloomington, Minnesota, this upscale hotel offers guests a refined experience characterized by elegant surroundings, outstanding amenities, and impeccable customer service. JW Marriott properties are celebrated for their commitment to holistic well-being, exceptional guest experiences, and fostering a supportive work environment for their associates. The JW brand emphasizes the importance of associates' happiness, recognizing that satisfied employees are the foundation of superior guest service. JW Marriott values diversity,... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- no supervisory experience
- ability to communicate clearly and professionally
- capability to handle multiple tasks
- ability to use sales-related software
- maintain confidentiality
- adhere to company policies
- physical ability to stand, sit, walk for extended periods
- ability to lift and move objects up to 10 pounds without assistance
Job Qualifications
- High school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- no supervisory experience
- strong communication skills
- proficiency in Microsoft Office and sales software
- ability to manage multiple tasks efficiently
- customer service orientation
- knowledge of social media platforms
- experience with food and beverage promotional programs
- detail-oriented
- team player
Job Duties
- Prepare sales-related documents throughout the sales process
- promote awareness of brand image internally and externally
- gather materials and assemble information packages
- use sales techniques that maximize revenue while maintaining guest loyalty
- assist management team to develop, implement, and execute revenue and marketing programs
- develop, coordinate, and implement social media initiatives and beverage promotional programs
- enter, retrieve, reconcile, and verify sales-related information in software
- answer guest questions about property facilities and services
- serve as point of contact for clients via phone and email
- coordinate reservation confirmations for special and holiday events
- coordinate selling of food and beverage in hospitality suites through Room Service
- perform general office duties to support Champions and Room Service
- report accidents, injuries, and unsafe conditions
- maintain professionalism and confidentiality
- welcome and acknowledge guests according to company standards
- communicate clearly and professionally
- develop and maintain positive working relationships
- comply with quality assurance standards
- perform physical tasks as required
- perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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