Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.25 - $17.25
Benefits
Medical
Dental
Life
Holidays
PTO
Sick Time
hotel discounts
uniform
parking
Employee Meal
401k plan
Job Description
The Portland Regency Hotel & Spa is a distinguished establishment located in the heart of Portland, Maine, renowned for its blend of historic charm and modern amenities. This beautiful hotel offers guests a luxurious experience surrounded by Portland’s vibrant Old Port district. Recognized for its commitment to exemplary hospitality, the hotel provides a range of services including fine dining, a full-service spa, and elegant accommodations that cater to both leisure and business travelers. The Portland Regency prides itself on creating a welcoming atmosphere where guests can unwind and enjoy exceptional service provided by a passionate and dedicated team. The hotel continuously seeks to maintain its standing as a premier destination through quality and attention to detail in every aspect of the guest experience.
The Food & Beverage Support role is a vital position within the Portland Regency Hotel & Spa’s dining and room service operations. This full-time position, offering a minimum of 30 hours per week, includes flexible scheduling typically divided between food runner shifts and host shifts throughout the week, with occasional weekend and holiday availability. This role is essential for ensuring timely and efficient delivery of food and beverage items to various outlets and guest rooms while maintaining the highest standards of cleanliness, organization, and guest satisfaction. Employees in this role are expected to work collaboratively with hosts, servers, bartenders, and kitchen staff to facilitate smooth service operations and an outstanding dining experience.
In addition to delivering food promptly and accurately, the Food & Beverage Support team member plays a key role in handling room service orders, preparing trays, inspecting food quality, and managing ancillary tasks such as setting tables, clearing dishes, and restocking supplies. This position demands a combination of physical stamina, attention to detail, interpersonal skills, and a passion for hospitality. The Portland Regency Hotel & Spa offers comprehensive benefits for full-time employees, including medical, dental, and life insurance, paid holidays, and paid time off. Part-time employees receive sick time benefits. All employees enjoy perks such as hotel discounts, uniforms, parking, employee meals, and access to a 401k plan with matching contributions after one year of service.
Joining the Portland Regency Hotel & Spa means becoming part of a supportive and passionate hospitality team dedicated to providing exceptional guest experiences in a historic and vibrant setting. This Food & Beverage Support role is highly rewarding for individuals with a professional demeanor, strong communication abilities, and a team-oriented attitude who wish to develop their careers in the hospitality industry.
The Food & Beverage Support role is a vital position within the Portland Regency Hotel & Spa’s dining and room service operations. This full-time position, offering a minimum of 30 hours per week, includes flexible scheduling typically divided between food runner shifts and host shifts throughout the week, with occasional weekend and holiday availability. This role is essential for ensuring timely and efficient delivery of food and beverage items to various outlets and guest rooms while maintaining the highest standards of cleanliness, organization, and guest satisfaction. Employees in this role are expected to work collaboratively with hosts, servers, bartenders, and kitchen staff to facilitate smooth service operations and an outstanding dining experience.
In addition to delivering food promptly and accurately, the Food & Beverage Support team member plays a key role in handling room service orders, preparing trays, inspecting food quality, and managing ancillary tasks such as setting tables, clearing dishes, and restocking supplies. This position demands a combination of physical stamina, attention to detail, interpersonal skills, and a passion for hospitality. The Portland Regency Hotel & Spa offers comprehensive benefits for full-time employees, including medical, dental, and life insurance, paid holidays, and paid time off. Part-time employees receive sick time benefits. All employees enjoy perks such as hotel discounts, uniforms, parking, employee meals, and access to a 401k plan with matching contributions after one year of service.
Joining the Portland Regency Hotel & Spa means becoming part of a supportive and passionate hospitality team dedicated to providing exceptional guest experiences in a historic and vibrant setting. This Food & Beverage Support role is highly rewarding for individuals with a professional demeanor, strong communication abilities, and a team-oriented attitude who wish to develop their careers in the hospitality industry.
Job Requirements
- Ability to stand and walk for extended periods
- frequent talking hearing and use of hands and arms
- occasional climbing or balancing
- ability to lift or move up to 25 lbs as needed
- must be able to adjust focus and have close and distance vision
- friendly professional demeanor and passion for hospitality
- strong communication and multitasking skills
- ability to stand for extended periods and lift up to 25 lbs
- team-oriented attitude and willingness to help wherever needed
Job Qualifications
- Previous restaurant or hospitality experience preferred but happy to train the right person
- ability to communicate clearly and professionally with guests and team members
- able to read and interpret documents such as safety rules policies and procedures
- comfortable writing basic reports or messages and speaking confidently with customers or colleagues
- must be reliable punctual and able to work flexible morning shifts including weekends
Job Duties
- Deliver food promptly and accurately to F&B outlets and guest rooms
- answer and process room service phone orders accurately and efficiently
- prepare trays and carts for room service delivery ensuring all necessary utensils and accompaniments are included
- inspect food and beverage items to meet quality and presentation standards prior to delivery
- retrieve room service trays and carts in a timely manner
- deliver VIP amenities and special orders as assigned
- maintain knowledge of daily specials and menu offerings
- assist with resetting tables and seating guests as needed
- clear dirty dishes and glassware from wait stations and dining areas
- stock and replenish wait stations salad dressings bread stations and room service supplies as needed
- maintain cleanliness of kitchen room service areas carts and all workspaces complete end-of-shift cleaning duties
- communicate effectively with hosts servers bartenders and kitchen staff to ensure smooth service operations
- support dining room operations as needed to ensure efficient guest service
Job Criteria
Experience
No experience required
Job Location
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