Job Overview
Compensation
Salary
Range $39,700.00 - $64,200.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Pyramid Global Hospitality is a leading hospitality management company recognized for its expansive portfolio of over 200 hotels and resorts, supported by more than 18,000 associates across the United States, Caribbean, and Europe. The company operates a diverse platform that includes Benchmark Resorts & Hotels, a unique collection of distinctive independent properties; Axiom Hospitality, which focuses on European hotel management; and PYRAMIDWORKS, a provider of integrated workplace and facilities services. With corporate offices strategically located in Boston, The Woodlands, Texas, and London, Pyramid Global Hospitality combines a global scale with a personalized, hands-on approach that prioritizes exceptional service, operational excellence, and long-term partnership building.
At the heart of Pyramid’s mission is its dedication to its people. The company fosters an environment where associates are respected, supported, and empowered to develop their careers fully. Whether beginning a career in hospitality or bringing extensive experience, team members have access to leadership mentorship, meaningful stretch assignments, and exposure to diverse properties, brands, and markets. Pyramid’s commitment to its associates, guests, owners, and communities is reflected in numerous accolades from respected publications such as USA Today, The Boston Globe, The Houston Chronicle, Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These acknowledgments highlight Pyramid’s culture of service excellence and dedication to people.
Our property, The Wigwam, is deeply entwined with Arizona’s rich history since its establishment in 1929. The Wigwam is a distinguished Four Diamond property featuring 331 guest rooms sprawling across 440 acres in Litchfield Park, AZ. As an authentic Arizona landmark, it offers guests a unique and memorable experience that celebrates the local heritage and culture. We take pride in curating exceptional guest experiences that leave lasting memories.
The Food & Beverage Manager role at The Wigwam is a pivotal leadership position responsible for directing the daily operations of all food and beverage outlets, including restaurants, bars, in-room dining, and special event services. The manager will ensure that every guest receives exceptional service while maintaining operational excellence and financial performance. Collaborating closely with culinary and hotel leadership teams, the Food & Beverage Manager will oversee staff recruitment, training, and management, drive revenue through innovative menus and promotions, monitor budgets, and uphold compliance with all health, safety, and regulatory standards.
This role requires an enthusiastic, driven individual who is passionate about service excellence and operational efficiency. The Food & Beverage Manager will play a key role in enhancing guest satisfaction by monitoring feedback, resolving issues promptly, and implementing continuous improvement strategies. Additionally, the manager will engage in strategic planning with teams from sales, marketing, and events to develop initiatives that promote growth and profitability. At The Wigwam, we seek candidates who are eager to make significant contributions to our historic property and join a workplace culture committed to diversity, inclusion, and empowerment. Pyramid Global Hospitality offers a collaborative environment where employees can thrive and grow within a respected and award-winning hospitality management company. This position is a full-time leadership role, with compensation packages determined based on candidate skills, experience, certifications, and office location, reflecting our commitment to competitive and equitable pay.
At the heart of Pyramid’s mission is its dedication to its people. The company fosters an environment where associates are respected, supported, and empowered to develop their careers fully. Whether beginning a career in hospitality or bringing extensive experience, team members have access to leadership mentorship, meaningful stretch assignments, and exposure to diverse properties, brands, and markets. Pyramid’s commitment to its associates, guests, owners, and communities is reflected in numerous accolades from respected publications such as USA Today, The Boston Globe, The Houston Chronicle, Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These acknowledgments highlight Pyramid’s culture of service excellence and dedication to people.
Our property, The Wigwam, is deeply entwined with Arizona’s rich history since its establishment in 1929. The Wigwam is a distinguished Four Diamond property featuring 331 guest rooms sprawling across 440 acres in Litchfield Park, AZ. As an authentic Arizona landmark, it offers guests a unique and memorable experience that celebrates the local heritage and culture. We take pride in curating exceptional guest experiences that leave lasting memories.
The Food & Beverage Manager role at The Wigwam is a pivotal leadership position responsible for directing the daily operations of all food and beverage outlets, including restaurants, bars, in-room dining, and special event services. The manager will ensure that every guest receives exceptional service while maintaining operational excellence and financial performance. Collaborating closely with culinary and hotel leadership teams, the Food & Beverage Manager will oversee staff recruitment, training, and management, drive revenue through innovative menus and promotions, monitor budgets, and uphold compliance with all health, safety, and regulatory standards.
This role requires an enthusiastic, driven individual who is passionate about service excellence and operational efficiency. The Food & Beverage Manager will play a key role in enhancing guest satisfaction by monitoring feedback, resolving issues promptly, and implementing continuous improvement strategies. Additionally, the manager will engage in strategic planning with teams from sales, marketing, and events to develop initiatives that promote growth and profitability. At The Wigwam, we seek candidates who are eager to make significant contributions to our historic property and join a workplace culture committed to diversity, inclusion, and empowerment. Pyramid Global Hospitality offers a collaborative environment where employees can thrive and grow within a respected and award-winning hospitality management company. This position is a full-time leadership role, with compensation packages determined based on candidate skills, experience, certifications, and office location, reflecting our commitment to competitive and equitable pay.
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- 3-5 years of experience in front desk or hotel operations with at least 1-3 years in a supervisory role
- Experience with property management systems and hotel reservation software preferred
- Excellent customer service and conflict resolution abilities
- Strong leadership communication and problem-solving skills
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- 3-5 years of experience in front desk or hotel operations with at least 1-3 years in a supervisory role
- Experience with property management systems and hotel reservation software preferred
- Excellent customer service and conflict resolution abilities
- Strong leadership communication and problem-solving skills
- Ability to work flexible hours including weekends and holidays
Job Duties
- Oversees the daily operations of all assigned food and beverage outlets including restaurant bar operations and in-room dining
- Ensure seamless coordination between the front-of-house bar and culinary teams to deliver exceptional service and operational efficiency
- Maintain the highest standards of food quality beverage presentation cleanliness and service consistency
- Ensure compliance with all federal state and local health safety sanitation and alcoholic beverage regulations
- Provide a welcoming and memorable dining experience by engaging with guests and resolving concerns complaints and special requests promptly and professionally
- Monitor guest feedback online reviews and service trends implementing strategies to continuously improve guest satisfaction and foster repeat business
- Monitor inventory product and place orders for all beverage products
- Manage departmental labor food beverage and operating supply costs while achieving budgeted financial objectives
- Monitor inventory levels purchasing practices and product quality to ensure cost-effective operations and minimize waste
- Partner with the Culinary Sales Marketing and Events teams to develop seasonal menus special promotions themed events and revenue-generating initiatives
- Recruit interview onboard train coach schedule and supervise restaurant and event servers bartenders hosts bussers in-room dining attendants and other food and beverage associates
- Conduct performance evaluations provide ongoing coaching and implement corrective action when necessary to support associate development and accountability
- Ensure associates consistently adhere to hotel policies grooming standards brand standards and service expectations
- Lead daily pre-shift meetings and ongoing service training to reinforce operational excellence and guest engagement
- Analyze financial and operational reports identify trends and implement action plans to improve productivity profitability and guest satisfaction
- Collaborate with hotel leadership on strategic initiatives special events and operational improvements that enhance the overall guest experience
- Perform other duties as assigned to support the success of the Food and Beverage Division and hotel operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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