Food & Beverage Outlets Manager

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $65,000.00

Work Schedule

Flexible

Day Shifts

Benefits

competitive pay

401k Match

Employee Discounts

Complimentary Meals

free employee parking

growth opportunities

Inclusive culture

Job Description

Heritage Hotels & Resorts is renowned as New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. This esteemed organization operates a collection of luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and community pride. As a company, Heritage Hotels & Resorts demonstrates a dedicated commitment to caring for their guests, team members, and neighborhoods with intentionality and heart. The company cultivates a supportive and inclusive environment, encouraging individuals who lead with compassion and believe in the transformative power of hospitality to apply to join the Heritage family.

The Food & Beverage Outlets Manager role at Heritage Hotels & Resorts is a pivotal position that directly influences the guest experience, operational excellence, and financial success of the food and beverage program across the hospitality group. The role demands a professional who can balance service quality, strategic initiatives, and cultural embodiment to ensure that every food and beverage outlet consistently delivers a high-end, luxury hotel experience. The manager will provide hands-on leadership, fostering cross-functional collaboration that enhances team performance, reinforces a strong service culture, and supports sustained revenue growth. The position requires aligning daily operational activities with broader property goals to create memorable guest interactions, nurture high-performing teams, and protect the prestigious reputation of the hotel.

This leadership role includes overseeing multiple food and beverage outlets, ensuring service consistency, and managing staffing to maintain high standards. The manager develops and executes operational strategies that promote revenue growth, guest satisfaction, and strong financial outcomes. Working closely with culinary leadership, the manager ensures proper menu execution, quality standards, and cost control. They also handle labor scheduling, financial performance analysis, and compliance with food safety and workplace regulations. Recruiting, training, and mentoring staff are critical components of the role to build a motivated team dedicated to delivering excellence.

Additionally, the Food & Beverage Outlets Manager collaborates with sales and events teams to enhance group business and outlet promotions, manages inventory and purchasing to optimize cost-efficiency, and addresses guest concerns with professionalism and urgency to ensure positive service recovery. The role demands a strong leader with outstanding problem-solving skills who can operate effectively in a fast-paced, high-volume environment while upholding the company’s commitment to service and guest satisfaction. The manager is also entrusted with safeguarding company assets and maintaining privacy and confidentiality regarding guest and proprietary information. This position offers a dynamic and rewarding opportunity to shape hospitality delivery at New Mexico's leading luxury hotel group.

Job Requirements

Strong leadership presence with the ability to oversee multiple outlets simultaneously
Exceptional verbal and written communication skills with the ability to engage guests, team members, vendors, and executive leadership
Advanced knowledge of full-service restaurant and bar operations within a hotel environment
Financial acumen including labor management, cost controls, forecasting, and revenue optimization
Ability to analyze performance data and implement operational improvements
Proficiency in point-of-sale systems, inventory platforms, and scheduling software
Strong problem-solving skills with the ability to make real-time operational decisions
Highly organized with the ability to manage competing priorities across outlets
Knowledge of responsible alcohol service standards and food safety best practices
Ability to lead in high-volume, fast-paced hospitality environments
Commitment to upholding hotel standards and delivering consistent guest experiences
Adaptability to changing business demands, seasonal shifts, and special events
Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
2+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams

Job Qualifications

Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred
2+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment
Demonstrated experience managing multiple outlets simultaneously
Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals
Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams

Job Duties

Foster a professional, service-driven culture across all food and beverage outlets, modeling leadership that reflects hospitality excellence
Oversee daily operations of multiple outlets to ensure service consistency, staffing alignment, and adherence to hotel standards
Develop and implement operational strategies to drive revenue growth, guest satisfaction, and financial performance
Partner with the Executive Chef and culinary leadership to ensure menu execution, quality control, presentation standards, and cost alignment
Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines
Analyze financial performance including revenue, labor cost, cost of goods sold, and outlet profitability
implement corrective actions when necessary
Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations in accordance with local and state requirements
Lead recruitment, onboarding, training, coaching, and performance management for outlet leadership and team members
Collaborate with Sales and Events teams to support group business, promotions, outlet activations, and special programming
Oversee inventory management, purchasing practices, vendor relationships, and cost-control initiatives across outlets
Address guest concerns with professionalism and urgency, ensuring service recovery aligns with hotel expectations
Drive guest engagement initiatives, promotional strategies, and community-facing activations that increase outlet visibility
Safeguard company assets and maintain confidentiality of guest and proprietary information
Supervise, mentor & train food & beverage employees
Model professional appearance and conduct consistent with hotel standards
Perform other related duties as assigned