Food and Beverage Operations Manager

Marriott International, a global leader in the hospitality industry, is renowned for its commitment to providing exceptional service and luxurious accommodations. As an iconic brand within Marriott's portfolio, JW Marriott exemplifies sophistication and excellence, with more than 100 properties in gateway cities and distinctive resort destinations worldwide. JW Marriott places a strong emphasis on its associates, believing that happy team members directly contribute to guest satisfaction. The brand fosters a supportive and inclusive community where employees can grow personally and professionally. It encourages innovation, confidence, genuineness, and intuitiveness among its team members, keeping alive the legacy of its founder, J. Willard Marriott. Marriott International's dedication to diversity, equity, and inclusion ensures a welcoming environment for all, providing equal opportunities regardless of background, disability, or veteran status. In addition to a rich cultural blend, Marriott offers competitive benefits including a 401(k) plan, stock purchase options, commuter benefits, childcare discounts, and full medical, dental, and vision coverage for full-time employees.

The role of Food and Beverage (F&B) Supervisor at JW Marriott is pivotal in upholding the brand’s standard of wonderful hospitality. This position involves supervising daily F&B shift operations while ensuring compliance with company policies, standards, and legal requirements. The supervisor will manage day-to-day operations, maintain the operating budget, and verify quality and service standards to meet or exceed guest expectations consistently. This role requires a balance of operational oversight with leadership skills to support staffing, foster teamwork, and facilitate open communication within the team. The supervisor also participates actively in ordering supplies, coordinating cleaning programs, and implementing monthly self-inspections to maintain high standards of cleanliness and functionality.

A fundamental aspect of the position is providing exceptional customer service, where the supervisor acts as a role model for appropriate behaviors and remains approachable to both guests and team members. This includes proactively resolving guest concerns and reviewing feedback to continuously improve service delivery. The supervisor plays a crucial role in motivating employees, understanding team dynamics, and supporting professional development through coaching and guidance.

Additional responsibilities include guiding subordinates by setting performance standards and monitoring results, analyzing data to solve operational challenges, and stepping in to perform hourly job functions when necessary. The position demands a comprehensive understanding of budgets, payroll, and operational reports to ensure fiscal responsibility and organizational success. Working full-time, the Food and Beverage Supervisor enjoys a robust benefits package, including paid sick leave, holidays, paid parental leave, adoption expense reimbursements, educational assistance, and various insurance coverages.

JW Marriott is committed to providing a work environment where associates can do their best work, find purpose, belong to a global team, and become the best version of themselves. This supervisory position embodies the brand’s philosophy of service culture and leadership excellence, offering a dynamic and rewarding career path for candidates passionate about hospitality and operational management within a luxury setting.