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Food and Beverage Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $104,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development programs
bonus eligibility

Job Description

W San Francisco is a luxurious urban hotel located in the heart of San Francisco, California. Part of the renowned W Hotels brand under Marriott International, it embodies a modern and vibrant luxury experience. W Hotels are globally recognized for their innovative approach to hospitality where style meets outstanding service. They aim to ignite curiosity, expand worlds, and create rich experiences for both guests and associates. The hotel offers upscale accommodations, stylish dining venues, and exciting nightlife options that attract a diverse clientele looking for a unique and memorable stay. As a branch of Marriott International, the W San Francisco benefits from the strength and stability of one of the world’s leading hospitality companies, offering employees a dynamic and diverse work environment where career growth and professional development are encouraged.

The role available is a full-time Food and Beverage Management position at W San Francisco, with an annual salary ranging from $80,000 to $104,000 and eligibility for bonuses. This management role involves supervising daily food and beverage shift operations to ensure compliance with all predefined policies, standards, and procedures while maintaining exceptional quality and service standards. The Food and Beverage Manager will oversee the operational budget, staffing levels, and the adherence to legal regulations. This position is essential in prioritizing, organizing, and accomplishing daily work goals within the food and beverage department to ensure an outstanding guest experience. Key responsibilities include managing order processes, supporting a monthly self-inspection program, maintaining operational equipment, fostering team trust and cooperation, and stepping in to perform duties as needed.

The ideal candidate will have a strong background in food and beverage or culinary services, possess leadership qualities to motivate and empower teams, and be committed to upholding the brand-specific service culture of W Hotels. They will play a pivotal role in creating a collaborative work environment that emphasizes passion for service as well as operational excellence. Exceptional customer service is paramount in this role, with responsibilities including proactive guest issue management, communication of service feedback to employees, and ensuring guest satisfaction and retention. The successful candidate will be approachable and visible to both guests and team members to encourage effective communication and teamwork.

As part of the Marriott International family, the W San Francisco embraces diversity and equal opportunity, providing a supportive workplace that values the unique backgrounds and talents of all associates. Joining W Hotels means becoming part of a global team dedicated to innovation, service, and creating unparalleled luxury experiences. This Food and Beverage Manager opportunity is a chance to advance your hospitality career in a prestigious hotel environment that supports professional growth and rewards dedication with competitive compensation and benefits.

Job Requirements

  • High school diploma or GED
  • Four years of experience in food and beverage, culinary, or related professional area
  • Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
  • Two years of experience in food and beverage, culinary, or related professional area
  • Ability to supervise and manage daily food and beverage operations
  • Strong leadership and team-building skills
  • Excellent communication and interpersonal skills
  • Ability to handle guest concerns proactively
  • Knowledge of operating budgets and legal compliance
  • Availability to perform duties as necessary
  • Commitment to uphold brand standards and policies

Job Qualifications

  • High school diploma or GED
  • Four years of experience in food and beverage, culinary, or related professional area
  • Or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • Two years of experience in food and beverage, culinary, or related professional area
  • Leadership skills to motivate and empower teams
  • Strong understanding of brand-specific service culture
  • Ability to provide exceptional customer service
  • Effective communication and coaching skills
  • Problem-solving and decision-making abilities
  • Knowledge of budgets, operating statements, and payroll reports

Job Duties

  • Assists in ordering food and beverage supplies, cleaning supplies, and uniforms
  • Supervises daily food and beverage shift operation and monitors compliance with all policies, standards, and procedures
  • Supports and supervises an effective monthly self-inspection program
  • Operates department equipment as necessary and reports malfunctions
  • Supervises staffing levels to meet guest service, operational needs, and financial objectives
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Understands employee positions well enough to perform duties in their absence

Job Criteria

Experience

Mid Level (3-7 years)


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