Food and Beverage Operations Manager

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career Development

flexible schedule

Job Description

Marriott International is a leading global hospitality company, renowned for its commitment to excellence in service and guest experience. With a vast portfolio encompassing hotels and resorts worldwide, Marriott stands at the forefront of the hospitality industry by delivering memorable stays and exceptional customer service. The company values diversity, inclusion, and equal opportunity, fostering a workplace environment where the unique backgrounds, talents, and contributions of all associates are respected and celebrated. Marriott is dedicated to creating career growth opportunities and maintaining high standards across all its operations.

The Food and Beverage (F&B) Supervisor role at Marriott International is pivotal in ensuring the smooth running of daily F&B operations, emphasizing quality, efficiency, and guest satisfaction. This supervisory position entails overseeing the daily shift activities, monitoring compliance with all policies, standards, and procedures specific to food and beverage service, and maintaining operational budgets while observing all legal obligations. As an F&B Supervisor, you will lead a team responsible for upholding Marriott’s renowned service culture by promoting mutual respect, teamwork, and a passion for service.

This role demands an individual who can develop specific goals and well-organized plans to prioritize and accomplish work, ensuring that departmental objectives align with the wider business goals. The supervisor will coordinate supply ordering, maintain cleanliness standards through regular self-inspections, and effectively address equipment malfunctions. They also act as a motivator and mentor, helping supervisors understand employee needs and fostering an environment that encourages empowerment and success.

The F&B Supervisor must be skilled at customer service excellence, serving as a role model for appropriate behavior and proactively addressing guest concerns to enhance satisfaction and retention. Managing staff levels to meet operational and financial targets is key, as is maintaining open communication channels and fostering collaboration among team members. Additionally, the supervisor will analyze operational data, such as budgets and payroll reports, to inform decision-making and ensure sustainable performance.

At Marriott International, the role also involves adherence to company-specific recovery plans and service culture standards, with a focus on maintaining approachability and availability to both guests and team members. This position offers an opportunity to develop leadership skills within a globally respected organization that prioritizes both superior guest experiences and associate development. By joining Marriott as a Food and Beverage Supervisor, you contribute to a legacy of hospitality excellence and become part of a dynamic team dedicated to innovation, quality, and inclusivity.

Job Requirements

High school diploma or GED
Two year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Four years experience in the food and beverage, culinary, or related professional area
Two years experience in the food and beverage, culinary, or related professional area
Ability to supervise staff and manage daily operations
Strong communication and interpersonal skills
Knowledge of budget compliance and legal regulations
Availability to perform hourly job functions as needed

Job Qualifications

High school diploma or GED
Four years experience in the food and beverage, culinary, or related professional area
Two year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Two years experience in the food and beverage, culinary, or related professional area
Knowledge of brand specific philosophy and service culture
Strong leadership and communication skills
Ability to organize and prioritize work
Experience in budget management and operational oversight
Customer service excellence
Problem-solving and decision-making skills

Job Duties

Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures
Supports and supervises an effective monthly self inspection program
Operates all department equipment as necessary and reports malfunction
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
Encourages and builds mutual trust, respect, and cooperation among team members
Understands employee positions well enough to perform duties in employees' absence
Develops specific goals and plans to prioritize, organize, and accomplish work
Monitors and maintains the productivity level of employees
Verifies that all team members/supervisors understand the brand specific philosophy
Maintains the operating budget, and verifies that standards and legal obligations are followed
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas that need attention to staff and follows up to verify understanding
Coordinates cleaning program in all F&B areas, identifying trends and making recommendation for improvements
Establishes and maintains open, collaborative relationships with employees
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
Follows property specific second effort and recovery plan
Stays readily available/ approachable for all team members
Demonstrates knowledge of the brand specific service culture
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Serves as a role model to demonstrate appropriate behaviors
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
Takes proactive approaches when dealing with guest concerns
Sets a positive example for guest relations
Stays readily available/ approachable for all guests
Reviews comment cards and guest satisfaction result with employees
Responds in a timely manner to customer service department request
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress report
Performs other duties, as assigned, to meet business needs