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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $74,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career Development
Job Description
Marriott International is a globally renowned hospitality company committed to providing exceptional experiences to its guests through its diverse portfolio of brands. Among these is Renaissance Hotels, a brand dedicated to delivering unique and culturally immersive travel experiences that allow guests to explore the DNA of the neighborhoods they visit. The Renaissance Phoenix Downtown Hotel, located at 100 N 1st St, Phoenix, Arizona, is a vibrant and dynamic establishment combining the comforts of upscale accommodations with an adventurous spirit tailored to spontaneous explorers and discerning travelers alike. The hotel is part of the bustling downtown Phoenix area, offering guests not... Show More
Job Requirements
- High school diploma or GED
- four years experience in food and beverage, culinary, or related professional area
- or two year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in food and beverage, culinary, or related professional area
- excellent communication skills
- strong leadership abilities
- capability to manage budgets and operational standards
- ability to supervise and motivate teams
- customer service oriented
- problem solving skills
Job Qualifications
- High school diploma or GED
- four years experience in the food and beverage, culinary, or related professional area
- or two year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in the food and beverage, culinary, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- knowledge of food and beverage operations and compliance standards
- ability to analyze budgets and operational reports
Job Duties
- Supervises daily Food and Beverage shift operation and monitors compliance with all Food and Beverage policies, standards and procedures
- assists in ordering Food and Beverage supplies, cleaning supplies and uniforms
- supports and supervises an effective monthly self inspection program
- operates all department equipment as necessary and reports malfunction
- supervises staffing levels to verify that guest service, operational needs, and financial objective are met
- encourages and builds mutual trust, respect and cooperation among team members
- understands employee positions well enough to perform duties in employees' absence
- develops specific goals and plans to prioritize, organize and accomplish work
- monitors and maintains the productivity level of employees
- verifies that all team members/supervisors understand the brand specific philosophy
- maintains the operating budget, and verifies that standards and legal obligations are followed
- assists supervisors in understanding team members ever changing needs and expectations and how to exceed them
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas that need attention to staff and follows up to verify understanding
- coordinates cleaning program in all Food and Beverage areas, identifying trends and making recommendation for improvements
- establishes and maintains open, collaborative relationships with employees
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- follows property specific second effort and recovery plan
- stays readily available/approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides services that are above and beyond for customer satisfaction and retention
- improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- serves as a role model to demonstrate appropriate behaviors
- manages day-to-day operations, monitors quality and standards and meets the expectations of the customers on a daily basis
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations
- stays readily available/approachable for all guests
- reviews comment cards and guest satisfaction result with employees
- responds in a timely manner to customer service department request
- provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- analyzes information and evaluates results to choose the best solution and solve problems
- performs hourly job function if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements and payroll progress report
- performs other duties, as assigned, to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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