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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
team environment
Job Description
St. Regis Hotels & Resorts, a prestigious brand under Marriott International, represents the pinnacle of luxury and sophistication in the hotel industry with over 50 extraordinary locations worldwide. Since its establishment by John Jacob Astor IV in New York, the brand has consistently delivered bespoke and anticipatory service that combines timeless glamour with modern sensibility. Each guest at St. Regis experiences impeccable hospitality, including the brand's signature Butler Service, reflecting its commitment to excellence and personalized attention to detail. As part of the Marriott International family, St. Regis offers a collaborative, inclusive, and enriching workplace environment that values diversity and... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- OR Two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Strong leadership skills
- Excellent communication skills
- Ability to manage budgets and staffing
- Proactive customer service approach
- Ability to analyze and solve problems
- Flexibility to perform operational tasks
- Knowledge of brand service culture
Job Qualifications
- High school diploma or GED with 4 years experience in food and beverage, culinary, or related field
- OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage or culinary field
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Knowledge of food and beverage operations and compliance standards
- Ability to analyze financial reports and operate budget controls
- Proactive problem-solving and decision-making skills
- Ability to mentor and coach staff
- Flexibility to perform hands-on operational duties
- Understanding of brand-specific philosophy and service culture
Job Duties
- Assists in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervises daily food and beverage shift operations and monitors compliance with policies, standards and procedures
- Supports and supervises monthly self inspection program
- Operates department equipment as necessary and reports malfunctions
- Supervises staffing levels to meet guest service and operational needs
- Encourages mutual trust, respect, and cooperation among team members
- Understands employee positions to perform duties in absence
- Develops specific goals and plans to prioritize and accomplish work
- Monitors and maintains employee productivity levels
- Verifies team understanding of brand philosophy
- Maintains operating budget and verifies compliance with standards and legal obligations
- Assists supervisors with team member needs and expectations
- Celebrates successes and failures
- Communicates improvement areas and follows up
- Coordinates cleaning programs and recommends improvements
- Establishes open, collaborative relationships with employees
- Creates a motivating and passionate service environment
- Follows property-specific effort and recovery plans
- Remains approachable for all team members
- Demonstrates knowledge of brand service culture
- Provides services above customer expectations
- Improves service through coaching
- Serves as role model
- Takes proactive approach with guest concerns
- Sets positive example for guest relations
- Reviews guest satisfaction results
- Responds timely to customer service requests
- Provides guidance and direction to subordinates including performance standards
- Analyzes information and solves problems
- Performs hourly job functions as needed
- Maintains professionalism and courtesy
- Understands budgets and payroll reports
- Performs other assigned duties to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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