Food and Beverage Operations Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

team environment

Job Description

St. Regis Hotels & Resorts, a prestigious brand under Marriott International, represents the pinnacle of luxury and sophistication in the hotel industry with over 50 extraordinary locations worldwide. Since its establishment by John Jacob Astor IV in New York, the brand has consistently delivered bespoke and anticipatory service that combines timeless glamour with modern sensibility. Each guest at St. Regis experiences impeccable hospitality, including the brand's signature Butler Service, reflecting its commitment to excellence and personalized attention to detail. As part of the Marriott International family, St. Regis offers a collaborative, inclusive, and enriching workplace environment that values diversity and the unique talents of all associates.

The Food and Beverage Supervisor role at St. Regis is a critical leadership position responsible for managing daily food and beverage operations to ensure the highest standards of quality and guest satisfaction. This role involves overseeing shift operations, enforcing compliance with all company policies, and maintaining operational budgets. The supervisor is instrumental in coordinating with team members to create a motivated and empowered workforce that delivers unparalleled service experiences to guests. Key duties include managing inventory, supporting monthly inspections, operating department equipment, and cultivating a collaborative team environment that promotes respect, trust, and cooperation.

The supervisor is also responsible for maintaining productivity levels, understanding the brand-specific service culture, and fostering open communication throughout the department. In addition to managing the operational aspects, this role demands a proactive stance on customer service by anticipating guest needs, addressing concerns promptly, and modeling exemplary service behaviors. The supervisor is expected to engage with employees regularly, recognize achievements, facilitate problem-solving, and ensure that all legal and safety obligations are met. This position requires flexibility to perform hands-on tasks as needed while sustaining a professional and courteous atmosphere.

Joining St. Regis means becoming part of a globally recognized luxury hospitality brand that values each associate’s contribution, promotes career growth, and emphasizes team synergy. Employment with Marriott International is inclusive, empowering associates from all backgrounds and fostering an environment where all individuals feel welcomed and respected. The Food and Beverage Supervisor position targets individuals seeking to leverage their culinary, hospitality, or food service management expertise in a dynamic and highly esteemed setting. With competitive compensation and a commitment to employee development, this role offers an exceptional opportunity to advance a career in luxury hospitality management.

Job Requirements

High school diploma or GED
Four years experience in food and beverage, culinary, or related professional area
OR Two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Two years experience in food and beverage, culinary, or related professional area
Strong leadership skills
Excellent communication skills
Ability to manage budgets and staffing
Proactive customer service approach
Ability to analyze and solve problems
Flexibility to perform operational tasks
Knowledge of brand service culture

Job Qualifications

High school diploma or GED with 4 years experience in food and beverage, culinary, or related field
OR 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in food and beverage or culinary field
Strong leadership and team management skills
Excellent customer service and communication abilities
Knowledge of food and beverage operations and compliance standards
Ability to analyze financial reports and operate budget controls
Proactive problem-solving and decision-making skills
Ability to mentor and coach staff
Flexibility to perform hands-on operational duties
Understanding of brand-specific philosophy and service culture

Job Duties

Assists in ordering food and beverage supplies, cleaning supplies and uniforms
Supervises daily food and beverage shift operations and monitors compliance with policies, standards and procedures
Supports and supervises monthly self inspection program
Operates department equipment as necessary and reports malfunctions
Supervises staffing levels to meet guest service and operational needs
Encourages mutual trust, respect, and cooperation among team members
Understands employee positions to perform duties in absence
Develops specific goals and plans to prioritize and accomplish work
Monitors and maintains employee productivity levels
Verifies team understanding of brand philosophy
Maintains operating budget and verifies compliance with standards and legal obligations
Assists supervisors with team member needs and expectations
Celebrates successes and failures
Communicates improvement areas and follows up
Coordinates cleaning programs and recommends improvements
Establishes open, collaborative relationships with employees
Creates a motivating and passionate service environment
Follows property-specific effort and recovery plans
Remains approachable for all team members
Demonstrates knowledge of brand service culture
Provides services above customer expectations
Improves service through coaching
Serves as role model
Takes proactive approach with guest concerns
Sets positive example for guest relations
Reviews guest satisfaction results
Responds timely to customer service requests
Provides guidance and direction to subordinates including performance standards
Analyzes information and solves problems
Performs hourly job functions as needed
Maintains professionalism and courtesy
Understands budgets and payroll reports
Performs other assigned duties to meet business needs