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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Marriott International is a globally recognized hospitality company known for its commitment to quality, exceptional service, and continuous innovation in the hotel and lodging industry. Marriott operates a vast portfolio of hotels and resorts worldwide, catering to a diverse range of guests from business travelers to vacationers. The company emphasizes a work environment where motivation, empowerment, teamwork, and passion for providing service are central values. Marriott International prides itself on fostering a culture of inclusion, diversity, and equal opportunity, ensuring every associate feels valued and supported throughout their career journey.
This role involves supervising the daily operations of... Show More
This role involves supervising the daily operations of... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Ability to supervise and manage daily operations
- Strong leadership and team-building abilities
- Excellent communication skills
- Ability to handle customer service situations proactively
- Knowledge of safety and sanitation standards
- Ability to analyze budgets and operational performance
- Flexibility to perform hourly job functions when necessary
Job Qualifications
- High school diploma or GED with experience in food and beverage or related professional area
- Two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major with relevant experience
- Experience in food and beverage or culinary operations
- Strong leadership and supervisory skills
- Ability to manage budgets and operational reports
- Excellent communication and interpersonal skills
- Knowledge of brand specific service culture
- Problem-solving and decision-making abilities
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures
- Supports and supervises an effective monthly self inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions well enough to perform duties in employees' absence
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains the productivity level of employees
- Verifies that all team members/supervisors understand the brand specific philosophy
- Maintains the operating budget, and verifies that standards and legal obligations are followed
- Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to verify understanding
- Coordinates cleaning program in all F&B areas, identifying trends and making recommendation for improvements
- Establishes and maintains open, collaborative relationships with employees
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follows property specific second effort and recovery plan
- Stays readily available/approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available/approachable for all guests
- Reviews comment cards and guest satisfaction result with employees
- Responds in a timely manner to customer service department requests
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyzes information and evaluates results to choose the best solution and solve problems
- Performs hourly job functions if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress report
- Performs other duties, as assigned, to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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