Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $72,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Life insurance
401(k)
Employee stock purchase plan
Tuition Assistance
Job Description
The Ritz-Carlton Portland, located at 900 SW Washington Street in Portland, Oregon, is part of the globally renowned Ritz-Carlton brand and Marriott International portfolio. Known for its exceptional level of luxury and personalized guest service, The Ritz-Carlton sets the standard for rare and special experiences for travelers and guests worldwide. The property combines elegant design, impeccable attention to detail, and exquisite culinary offerings to create memorable stays that stand out in the hospitality industry. As a recognized leader in luxury hospitality, The Ritz-Carlton prides itself on its Gold Standards, which include the Employee Promise, Credo, and Service Values. These principles... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- OR two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Ability to manage and supervise a food and beverage team
- Strong communication skills
- Ability to analyze and solve problems effectively
- Knowledge of budgeting and financial management
- Availability to work full time
- Relocation assistance available
Job Qualifications
- High school diploma or GED with four years of experience in food and beverage, culinary, or related professional area
- OR two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years of experience
- Strong leadership and supervisory skills
- Demonstrated ability to manage budgets and financial controls
- Excellent communication and interpersonal skills
- Knowledge of food and beverage operations and service standards
- Ability to develop and implement goals and organizational plans
- Proficiency in managing team productivity and performance
- Familiarity with industry regulations and compliance
- Commitment to exceptional customer service and brand philosophy
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operation and monitor compliance with all F&B policies, standards and procedures
- Support and supervise monthly self-inspection program
- Operate department equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational needs and financial objectives
- Encourage and build mutual trust, respect and cooperation among team members
- Understand employee positions to perform duties in their absence
- Develop goals and plans to prioritize, organize and accomplish work
- Monitor and maintain employee productivity levels
- Verify team members and supervisors understand brand-specific philosophy
- Maintain operating budget and verify adherence to standards and legal obligations
- Assist supervisors in understanding team needs and expectations
- Celebrate successes and failures to foster improvements
- Communicate areas needing attention to staff and follow up
- Coordinate cleaning program in all food and beverage areas and recommend improvements
- Establish and maintain open, collaborative relationships with employees
- Create a motivating, empowering and passionate service environment
- Follow property-specific second effort and recovery plan
- Remain available and approachable for team members
- Demonstrate knowledge of brand-specific service culture
- Provide exceptional customer service that exceeds guest expectations
- Communicate and coach employees on guest needs
- Serve as a role model for appropriate behaviors
- Take proactive approaches to guest concerns
- Set a positive example for guest relations
- Remain available and approachable for all guests
- Review guest feedback and satisfaction results with employees
- Respond timely to customer service requests
- Provide information to supervisors and co-workers via telephone, written, email or in person
- Guide and direct subordinates with performance standards and monitoring
- Analyze information to solve problems with best solutions
- Perform hourly job function if necessary
- Maintain professionalism and courtesy to team members
- Comprehend budgets, operating statements and payroll reports
- Perform other duties as assigned to meet business needs
Job Location
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