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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,085.00 - $82,606.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
flexible scheduling
Job Description
Omni Parker House Hotel is a distinguished luxury hotel located in Boston, Massachusetts, with a rich history dating back to 1855. As America's oldest continuously-operating hotel, the Omni Parker House offers guests a unique blend of historic charm and modern amenities. Situated on the Freedom Trail, the hotel provides grand views of historic downtown Boston and is just a short walk from notable landmarks such as Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial District. With 551 elegantly furnished guest rooms, the hotel ensures a distinguished experience for travelers, whether they are visiting for business or leisure. The... Show More
Job Requirements
- Bachelor's degree or equivalent preferred
- Four years of food and beverage operations leadership experience required
- Previous restaurant management experience preferred
- Flexible availability including evenings, weekends, and holidays
- Strong understanding of financial statements and labor productivity
- Excellent communication skills
- Ability to stand and walk for extended period
- Ability to lift and move moderate weight
- Familiarity with emergency procedures and safety standards
- Knowledge of liquor liability laws
Job Qualifications
- Bachelor's degree or equivalent preferred
- Four years of experience in food and beverage operations leadership role required
- Previous restaurant general manager or assistant general manager experience preferred
- Flexible schedule including evenings, weekends, and holidays
- Understanding of financial statements and labor productivity
- Excellent communication skills
- Ability to stand and walk for extended shifts
- Ability to move, lift, carry, push, pull moderate weight without assistance
Job Duties
- Ensure maximum guest satisfaction while dining in the restaurant
- Conduct pre-meal meetings with service staff daily
- Supervise floor operations
- Ensure service personnel follow service protocol including steps of service
- Monitor timing of guest experience
- Handle all complaints to guests' satisfaction
- Maintain smooth-running operation
- Create weekly staff schedule
- Ensure kitchen, stewarding, and cashier staff are on duty as scheduled
- Ensure side-stations are fully stocked and all side-work completed
- Verify beverage machines are functioning properly
- Ensure station rotation in seating
- Assist in guest seating and service as necessary
- Coordinate functions in dining room during service
- Monitor productivity and quality of service staff
- Critique food quality and presentation
- Maintain special boards and food displays
- Monitor guest satisfaction and comments
- Recognize repeat guests
- Review reservations and VIP list
- Handle special attention details
- Maintain restaurant cleanliness and physical atmosphere
- Enforce staff uniform and appearance standards
- Inspect tabletops and menus
- Ensure all equipment is clean and in good condition
- Maintain neat and orderly work areas
- Adjust lights and music appropriately
- Contribute to restaurant profitability through cost controls
- Perform positive up-selling techniques
- Expedite table turnover and resetting
- Implement sales promotions
- Assist cashier and follow beverage procedures
- Adhere to company policies and emergency procedures
- Enforce liquor liability laws
- Perform all other duties assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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