Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Retirement Plan
flexible time off plan
Job Description
Levy is a pioneer and leader in the sports and entertainment hospitality industry, setting new standards for delivering exceptional guest experiences across a diverse portfolio of venues and events. These include award-winning restaurants, iconic sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers. Levy also operates at some of the world’s most prestigious and high-profile events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and All-Star Games for NHL, MLB, NBA, NFL, and MLS. This expansive reach and industry leadership have earned Levy numerous accolades including being recognized twice as one of the 10 most innovative companies in sports by Fast Company magazine and ranking among the top three Best Employers for Diversity in America by Forbes. The company is deeply committed to fostering an inclusive environment where diverse perspectives enhance innovation and growth, and where employees can bring their authentic selves to work every day.
The Food & Beverage Manager role at Levy is a pivotal leadership position responsible for ensuring top-tier guest experiences, operational safety, and financial success across all concession areas. This role calls for an individual with strong leadership skills, seasoned in managing food and beverage operations within a hospitality or retail setting. The ideal candidate is someone who can effectively coach and inspire their team, maintaining high standards of service and operational efficiency. Key responsibilities include comprehensive understanding and management of menus, products, packaging, and pricing to guarantee excellent service delivery. This role further involves managing concession area displays, enforcing security and sanitation standards, operational planning including staffing and inventory management, preventative maintenance execution, and rigorous cost and budget control. A strong emphasis is placed on customer engagement, regularly gathering and acting upon feedback to enhance the guest experience, and ensuring compliance with all company policies and industry standards, including responsible alcohol service and cash handling procedures. Frequent communication and relationship-building with clients, guests, subcontractors, and internal teams are essential.
In addition to operational excellence, the Food & Beverage Manager is tasked with interviewing, hiring, training, and developing staff to meet Levy’s high standards and cultural values. The role demands agility in handling real-time guest service issues, maintaining quality control for all shows and events, and ensuring accurate reporting and inventory verification daily. People management is crucial, as the manager must hold their teams accountable, foster open communication channels, and apply Levy’s comprehensive employee guidelines effectively.
Levy offers a collaborative and supportive culture where team members are valued as family and are provided with a broad range of benefits including medical, dental, vision, life insurance, disability insurance, retirement plans, paid parental leave, and flexible time off policies among others. Employees also gain access to wellness programs, discount marketplaces, commuter benefits, and many more programs designed to support their wellbeing and professional growth. This employment opportunity is an excellent fit for a dynamic hospitality professional passionate about delivering exceptional experiences in a fast-paced, innovative environment. Candidates interested in this role will find a company committed to diversity, equality, and making a positive social impact while delivering hospitality excellence at the highest level.
The Food & Beverage Manager role at Levy is a pivotal leadership position responsible for ensuring top-tier guest experiences, operational safety, and financial success across all concession areas. This role calls for an individual with strong leadership skills, seasoned in managing food and beverage operations within a hospitality or retail setting. The ideal candidate is someone who can effectively coach and inspire their team, maintaining high standards of service and operational efficiency. Key responsibilities include comprehensive understanding and management of menus, products, packaging, and pricing to guarantee excellent service delivery. This role further involves managing concession area displays, enforcing security and sanitation standards, operational planning including staffing and inventory management, preventative maintenance execution, and rigorous cost and budget control. A strong emphasis is placed on customer engagement, regularly gathering and acting upon feedback to enhance the guest experience, and ensuring compliance with all company policies and industry standards, including responsible alcohol service and cash handling procedures. Frequent communication and relationship-building with clients, guests, subcontractors, and internal teams are essential.
In addition to operational excellence, the Food & Beverage Manager is tasked with interviewing, hiring, training, and developing staff to meet Levy’s high standards and cultural values. The role demands agility in handling real-time guest service issues, maintaining quality control for all shows and events, and ensuring accurate reporting and inventory verification daily. People management is crucial, as the manager must hold their teams accountable, foster open communication channels, and apply Levy’s comprehensive employee guidelines effectively.
Levy offers a collaborative and supportive culture where team members are valued as family and are provided with a broad range of benefits including medical, dental, vision, life insurance, disability insurance, retirement plans, paid parental leave, and flexible time off policies among others. Employees also gain access to wellness programs, discount marketplaces, commuter benefits, and many more programs designed to support their wellbeing and professional growth. This employment opportunity is an excellent fit for a dynamic hospitality professional passionate about delivering exceptional experiences in a fast-paced, innovative environment. Candidates interested in this role will find a company committed to diversity, equality, and making a positive social impact while delivering hospitality excellence at the highest level.
Job Requirements
- 3+ years of leadership experience in hospitality or retail
- high level of computer literacy
- understanding of financial concepts
- passion for hospitality, food, and retail
- excellent interpersonal and stakeholder management skills
Job Qualifications
- 3+ years of leadership experience in hospitality or retail
- high level of computer literacy
- understanding of financial concepts
- passion for hospitality, food, and retail
- excellent interpersonal and stakeholder management skills
Job Duties
- understands all menus, product offerings, packaging and pricing
- ensures all concession areas have proper displays and merchandise
- executes all security, safety and sanitation standards
- provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
- follows and executes preventative maintenance schedule as set forth by Director of Concessions
- holds team accountable to steps of service to deliver great guest service
- ensures show quality standards are maintained at all times
- builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
- regularly obtains feedback from clients and guests to improve operations
- responds and assists in any departmental guest service issues
- executes all menus, promotions and programs as outlined by the Director of Operations/Department Head in accordance with Levy standards
- achieves daily sales and assigned cost goals
- achieves assigned budget goals
- follows and enforces responsible alcohol service policies
- effectively verifies all opening and closing inventories
- executes required daily reporting in a timely manner
- ensures required department reports are completed and information is compiled at month-end closing
- ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
- forecasts and adequately schedules team members to meet operational needs and desired targets
- ensures proper cash handling procedures are being performed
- ensures assigned areas are fully stocked and are ready for operation
- ensures complete maintenance and on-site training of the current POS system and concession equipment
- conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
- interviews, hires, trains and develops team members according to Levy guidelines
- other responsibilities as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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