Food & Beverage Manager | Full-Time | The Bushnell

Hartford, CT, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $75,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

Job Description

Oak View Group (OVG) is a renowned global leader in premium live entertainment infrastructure and services, dedicated to revolutionizing the world of live experiences. Established in 2015, OVG boasts an impressive portfolio that includes venue development along with comprehensive capabilities in venue management, hospitality, and sponsorship sales. With operations spanning four continents, OVG manages a distinguished collection of seven owned world-class venues and collaborates with a diverse roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. Their commitment lies in delivering exceptional entertainment experiences supported by cutting-edge facilities and innovative services designed to cater to diverse audiences globally.

As an influential company in the entertainment industry, Oak View Group prioritizes inclusivity and diversity, valuing the unique perspectives that strengthen their people, enhance their service, and elevate their overall excellence. Their vision is rooted in creating environments that reflect and celebrate the multifaceted communities they serve, fostering innovation and cultural richness across their venues and events.

The Food & Beverage Manager position is a pivotal role within Oak View Group's Performing Arts Center, playing an essential part in maintaining the high standards and seamless operation of all food and beverage services. The role is full-time and offers a competitive annual salary range of $70,000 to $75,000. This position demands a dynamic and experienced leader responsible for overseeing daily operations across a variety of food and beverage outlets including concessions, bars, premium hospitality areas, catering services, and special events. The focus is on creating outstanding guest experiences by supervising front-line teams, ensuring operational excellence, and driving financial performance.

As Food & Beverage Manager, you will work collaboratively with culinary teams, operations staff, and event coordinators to ensure that every event and performance delivers on quality, service, safety, and hospitality. Your responsibilities will include managing staff recruitment, training, scheduling, and development while fostering a positive and inclusive workplace culture. Maintaining compliance with health department regulations, responsible alcohol service, and safety standards are also critical aspects of the role. The manager will play an integral role in budget management by controlling labor costs, food and beverage expenses, inventory levels, and loss prevention processes.

Additionally, you will have the opportunity to coordinate catering events of various scales, from intimate receptions to grand galas, alongside ensuring premium hospitality offerings meet client expectations. Monitoring guest service standards and continuously seeking improvements based on operational needs and feedback are essential to maintain Oak View Group's commitment to hospitality excellence. The role also involves collaboration with venue leadership to enhance the overall patron experience at the Performing Arts Center.

If you have a passion for hospitality management, extensive experience in food and beverage operations, and a proven track record of leadership in high-volume hospitality venues, this role offers a rewarding opportunity to grow your career within one of the world’s most distinguished live entertainment companies. At Oak View Group, you will be part of an innovative team that is committed to inclusion, exceptional service, and making a meaningful difference in the sports and live entertainment industry.

Job Requirements

knowledge of health department regulations and food safety standards
ability to lead and inspire a diverse team
experience in budget management and cost control
strong problem-solving and conflict resolution skills
ability to handle high-pressure situations with composure
excellent communication skills
availability to work flexible hours including nights, weekends, and holidays
ability to stand and walk for extended periods
ability to lift and carry heavy objects
ability to work in indoor and outdoor event environments

Job Qualifications

Bachelor's degree in hospitality management, business administration, or a related field is preferred
minimum 3-5 years of progressive food and beverage management experience
experience managing concessions, bars, catering, and special events in a performing arts center, convention center, stadium, arena, hotel, or similar hospitality venue preferred
previous experience supervising large teams in a high-volume environment
food safety manager certification required or ability to obtain within a designated timeframe
responsible beverage service certification required where applicable
ability to work evenings, weekends, holidays, and extended hours based on event schedules
strong leadership and employee development skills
excellent guest service and hospitality mindset
knowledge of concession operations, bar management, catering execution, and event logistics
strong financial acumen with experience managing budgets, labor, food costs, and inventory
excellent organizational and time management skills
ability to prioritize multiple events and changing operational needs
strong communication and interpersonal skills
proficiency in Microsoft Office and point-of-sale (POS) systems

Job Duties

Oversee the daily operation of concessions, bars, catering, and special event food and beverage services
maintain high standards of guest service, cleanliness, food quality, and beverage presentation
monitor event execution to ensure efficient service and guest satisfaction
resolve guest concerns promptly and professionally
recruit, train, coach, schedule, and supervise full-time and part-time food and beverage team members
foster a positive, inclusive, and service-focused culture
conduct performance evaluations and provide ongoing coaching and development
ensure staff receive appropriate training in guest service, responsible alcohol service, and food safety
promote teamwork and collaboration across culinary, concessions, catering, and operations teams
partner with clients, event managers, and culinary leadership to execute catered events ranging from intimate receptions to large-scale galas and performances
ensure catering events meet client expectations regarding service, presentation, and quality
coordinate staffing, timelines, room setup, and operational logistics for special events
support menu implementation and premium hospitality offerings
assist in developing and managing departmental budgets
monitor labor costs, food costs, beverage costs, and operating expenses
analyze sales performance and identify opportunities to increase revenue
manage inventory levels and oversee product ordering
ensure proper cash handling, inventory controls, and loss prevention procedures
ensure compliance with all health department regulations, food safety standards, and responsible alcohol service requirements
maintain compliance with company policies and applicable local, state, and federal regulations
conduct regular inspections to ensure facilities remain clean, organized, and guest-ready
promote a safe working environment by ensuring adherence to OSHA and workplace safety standards
deliver an exceptional hospitality experience that reflects the Performing Arts Center's commitment to outstanding patron service
collaborate with venue leadership to continually enhance the guest experience
monitor service standards and implement improvements based on guest feedback and operational needs